PDF shows blank page

Occasionally i have pdf's that come to me that display a blank sheet in reader. The last was sent to me as the customer could only view it in google (which made me think it was a webp) but it was a pdf and was the same for me, blank in reader but opened in google. All of the files with this problem open in Illustrator (CS6) and all contain a clipping mask. If I release the clipping mask, delete it and re-save the doc, it will then view ok in reader.
So is the problem due to the preferences when the original was saved or the preferences in reader at my end?
It clearly has something to do with the clipping mask (or maybe alpha mask which I don't know much about) and i have on the odd occasion saved a doc myself in illustrator that also creates this issue.
An explanation would help so I can sound a little more intellegant when I try to explain to the customer!
Thanks.

Unfortunately not, it's commercialy sensitive info. I know about 6 months ago I created a pdf with a similar issue. Can't recall what I did, but i'll see if i can either find or replicate it.

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