PDF to TIFF error: Image is too wide to output Acrobat X Pro

Question

I have been using Adobe Acrobat X Pro to convert PDFs to TIFFs.    All of the sudden this week I am getting an error saying the Image is too wide to convert.  These are files I previously converted without a problem.  I am specifying resolution of 360 pixels in the TIFF settings (which is what I have always used).  I installed the latest maintenance (10.1.12) but still get the error.  The files are 17" wide x 11" high. Any idea why I am getting this error all of the sudden and how to fix it?  I send the files to a colleague on the same Acrobat Pro X release and they do not get the errors.  Reboot resolves for 1 file, then the error comes back.

Answer 1

The issue should be the resolution.  I've had this same issue before so I'll give you a walk through of what I did.  You will need to reprint your current PDF to a new PDF with a new resolution.  Upon doing that, the new PDF will need to match whatever resolution is being required by whoever is needing this TIFF File, if there is not a requirement just pick one (such as 300 DPI).
1) In your existing document select Print (Ctrl+P)
2) Change your current printer to "Print to PDF/Adobe PDF/ ETC..." (whatever it is called)
3) Select Properties and a dialog box called "Adobe PDF Document Properities" should pop up.
4) Select the tab labeled Paper/Quality
5) Select "Advanced..."
6) There is an option for graphic that should have a print quality labeled " XXXX DPI" (could be anywhere from 72, 300, 600, 1200, 2400, 3600, 4800), select what you want to use, click OK back out to the basic print screen, and print your new PDF and label it whatever you want your TIFF's to be called. (I use 300 as that is what a city I submit to requires for plans).
7) Open your new PDF, and on your menu bar at the top select EDIT (right next to file) then select "Preferences" at the bottom on the drop-down menu. (or on your keyboard use "Ctrl+K" for a faster way to get to preferences)
8) From there select Convert from PDF then select TIFF from the list of options from the box in the middle> then select "Edit Settings..." under the box on the far right that has the information about how it saves TIFF Files currently.
9) There should be a "Save As TIFF Settings" Dialog box that opens up and at the bottom there is a place under "Conversion" that says resolution.
10) Change the resolution to whatever your new PDF was saved and and that should fix your problem!
I know some of this was basic stuff but I see this question come up in different places and no one has really mapped it out like above. Hope this helps!