PDF to Word Document Conversion Problem

I am trying to convert a 37-page PDF document (less than 100 MB) into a .docx Word document using my paid subscription to Adobe ExportPDF.  The program makes the conversion, only into a  1-page document with the following message: 
"To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html
For further support, go to www.adobe.com/support/products/acrreader.html"
Can you help me figure out why this is happening?  There is no password on the PDF document.   In security settings I see that content copying is "allowed" and page extraction is set to "not allowed".  Could that be contributing to the problem?  Is there a way around this to be able to convert this document?

Hi Maggie,
The error message you were receiving occurs when you try to convert a dynamic PDF file created with Adobe LiveCycle Designer.  This file is usually already a fillable form.  Unfortunately there is no workaround available for converting documents like this within the ExportPDF service.
I'm sorry for the inconvenience.
Please let me know if you have any questions or if I can be of further assistance.
-David

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