PDF TOC Issues

I am using RoboHelp 8 and the topic titles are truncated in my PDF table of contents. For example, the topic title is Java SDK and it appears as SDK in the TOC. Why are the topic titles truncated and how do I fix this issue? The TOC appears quite good in the Word ouput, but the PDF output is terrible.
One other thing - in the PDF TOC I am getting blank lines with just the leader (..........). The Word doc is not formatted this way. Is tehre any method for fixing this?
Also, I noticed that images are not exported when the PDF/Word document are built. Is there a method for including these images in the build?
Thank you in advance.

I was getting a "Missing Font" message and the explanation on the forum is that a bug in 10.6.7 caused the OS to UNEMBED fonts in PDF files!
Don't know who said that, but it's incorrect.
I built a simple text document with three lines of text. Opened three fonts not on the system, applied one each to a line of text and saved a PDF using Apple's built in PDF generator.
I then disabled the fonts and deleted them. With no fonts to find and the comment being true that fonts are not embedded, the PDF should display incorrectly. It didn't. I looked exactly as it should, meaning the fonts had to be embedded in the file.

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PDF access issue with OHS WebGate

Hi all,
The architecture has OAM, OID, Documentum server. OID is used as user store for OAM. Documentum application is deployed in WebLOgic server. There is a OHS server front ending the WebLOgic server where we installed the webgate. We are protecting the Documentum URL through OHS host name in OAM Policy domain and everything is working fine so far. While downloading a pdf document in Documentum server application, it is processing as 33% and hangs over for 5 mins and finally displays an error given below.
invokeMethod() failed while calling: onReturnFromProgress
Operation failed : com.documentum.ucf.common.transport.TransportException: Client failed to handshake with server within 250 seconds.
After closing this window, press the Refresh or Reload button on your browser to continue
I have seen couple of metalink notes about this pdf webgate issue and tried several options for webgate params CachePragmaHeader and CacheControlHeader.
Tried the following combinations:
CachePragmaHeader           private
CacheControlHeader private
CachePragmaHeader           novalue
CacheControlHeader novalue
CachePragmaHeader           public
CacheControlHeader public
CachePragmaHeader           novalue
CacheControlHeader private
CachePragmaHeader           novalue
CacheControlHeader public
Like this I have tried almost 9 combinations but no luck. Also tried disabling the IP validation. There are no errors in webgate or access server logs
Please let me know if you have any clue on this.
-Mahendra.

We're seeing an issue that looks almost identical to this but using Windows 2008/IIS7.x and WebGate v10.1.4.3. The PDF will begin download then it looks like a connection resets. We've tried it using PDF's ranging in size from <1mb to over >16mb. The results are consistent. On IIS turning off "http keep alive" allows the downloads to proceed (and probably diminishes performance to some degree).
While the workaround we found allows PDFs to download I'd really be interested in seeing what's causing this.

10.6.7 - general pdf creation issues?

I wondered whether anyone else had run into this issue after updating to 10.6.7 when using pdfs created by Preview - perhaps related to the pdf/font issue.
If it is generally happening, then the 10.6.7 pdf-font issue has an even larger
impact than previously described:
1. Open a pdf document in Preview
2. Select a region and save to clipboard
3. Save as a new pdf file
4. Then try importing it as a "Picture" into any of the new Office 2011 apps: Word, PPT, etc.
This crashes my office 2011 apps (latest version, 14.02) But NOT any earlier version of Office (2008. etc.), which may not do as much pdf checking.
Before the 10.6.7 upgrade (ie, 10.6.6), this never happened with Office 2011.
Acrobat complains when opening the Preview-created pdfs about 'missing fonts', so I suspect some sort of pdf creation issue.
Any fixes (besides the previously suggested one of downgrading to 10.6.6)
If it's a real bug (not just local to my system), then it's a more far-reaching one than previously described.

rcberwick wrote:
So, 3 different Apple tech support people say they know this problem affects
"multiple applications, including any that deal with pdf files" but that "no fix is
currently in the works"
That is wrong because it only involves OpenType Postscript fonts.
The only solution offered so far is to "downgrade by doing Archive & Install" and
then re-applying each Combo Upgrade, starting with 10.6.3 up to 10.6.6.
You wouldn't have to do that either. That is the point of a Combo update. You only need to apply the one you want. It includes all of the previous updates.

Crystal JRC PDF Export Issue

We are experiencing a PDF export issue with Crystal JRC version 12.2.202. The PDF report shows 1 of 3 pages but ONLY the first page is generated. When this occurs, ALL other users that are exporting to PDF experience the same issue with any multiple page report. I can't find any errors in the log that would indicate what the problem is. To resolve the issue, I have to recycle the WebLogic application server that hosts the JRC, which would indicate something gets "locked" in memory and gets cleared when the app server is bounced.
Any ideas on how to resolve this ?

Hi Ted,
Thanks for the response!
Though, the mentioned Sun JVM Bug explains the root-cause, the Bug status also state that it is not fixed yet.
Also, we are reluctant to change the JVM Option to -Xint due to unknown impacts on JVM optimizations.
Is there a patch released for CrystalReports to deal with this behavior? We are using CRJ runtime 11.5.7.620 and seeking for a patch on this version.
Thanks.

Table of Contents pdf export issues

I create large documents that are exported as pdfs and viewed by users on PCs and Macs. I recently discovered a problem with pdfs created from InDesign, CS4 (viewed on a PC only) where the ToC "hangs up" and will not scroll. The longer the ToC, the longer it takes for the page move. The problem seems to be confined to PC viewers and Macs are not affected. The problem also does not appear when pdfs are exported from InDesign CS3. Files are created on a Mac, and no unusual preferences are set for pdf export. Any ideas?

First off, thanks for the book K T, it's a great edition to my learning how to use iBooks Author, but it was no help. After playing around and becoming quite frustrated I started digging around in the the TOC I've figured out how to format the TOC a cross the entire book - getting rid of the formatting issue awonacott is experiencing. I too am (was) experiencing that TOC formatting issue. Here's what I did to rectify it:
1: Go into your TOC.
2. Go into any Section heading list and double click, then change the TOC to TOC Heading 1, 2, or 3.
For some reason the default TOC gets all wonky when you try to insert a section into an already created chapter. I was having this funny formatting happen to all sections of the iBook I'm creating, not just beyond the 10th section.
I refused to just deal with this crazy formatting, as I believe you should be able to add as many sections as you please without having to trim it down to fit within a 10 sections.
Anyways I hope this helps.
Semper Fidelis,
Tomas

TOC issue - (Superscript)

Hi there.
I am having an issue with my Table of Contents. All my links works except for the items that have a superscript in them. In the example below, when I create the PDF and hover over the items the three words of (Modes of Operation) are hot links that take me to page 26. When I hover over the second entry I2C Digital Interface the only item that is a hot link is the letter I. Our goal is to have the entire entry a hot link for customers to hit and go directly to the page. I think the superscript is breaking the link.
Example below:
Modes of Operation .........26
I2C Digital Interface ............28
HELP!!!

> I think the superscript is breaking the link.
And you would be correct. It's terminating a character range, and the hypetext generated for it.
See:TOC link with a subscript character does not work in PDF
To save you a click, the solution is to use a Unicode natively superscripted 2 (U+00B2, \u00b2 if you prefer to do it as a Variable), and not as a normal 2 with a <Superscript> Character Format applied.

Pdf TOC doesnt work in ADE

Can someone help me with this query at the earliest possible?
We are using ADE to read pdfs due to some DRM restriction. However the TOC in the left pane stays as a list and has no links actively mapped to the content. The strange thing is the links are perfect when used in Adobe Reader.
Does ADE not support TOC in pdf files?
Is there any workaround to fix this issue?
Any help on this is truly appreciated.

ADE does not incorporate all of the features in Reader. The HELP section
of ADE has more information on what features are included and which ones
are not.....
===================

Pdf printing issue in macbook pro

hi everyone,
since i got a macbook pro, i found this problem. it doesn't respond to command-P (printing) at all. i removed and downloaded the newest version of adobe reader, i reset printing system, updated the printer driver,.. i can't print. i use iMac to print pdf. what could i do to fix this? would it be hardware problem or software problem?
thanks for reading it.

I too have an issue w/ my Macbook Pro keyboard (2nd time since I've owned it) although this one isn't quite as severe as the one reported.
I started noticing over the past couple of weeks that when I type, I start hearing this odd "click" sound every once in a while. As I started to pay more attention to it, it appears that every time I hit the letter 'E', it sounds like the plastic beneath the key is loose or breaking (?). They key itself feels loose and I'm worried that its going to pop off. (this has happened on my Dell Inspiron a few times and its been an annoying issue ever since as it regularly pops off now).
Is this something covered under Applecare? (my previous keyboard issue was a couple of dead keys including the spacebar that required a new keyboard).
Also (side question), when I go to the concierge page to setup a time to visit an Apple Genius, there's GUEST and MEMBER login. Is Member login for those who have Applecare? If so, then what would the member number be? The Applecare agreement # doesn't seem to take.
Thanks,

PDF formating issue in RTF Template

Hi,
I have an XML for which i have data for both subavisor level and fund level and the data at each fund level are derived/aggregated from Subadvisor level(using complex formula which is taken care at the database level not at the RTF level).
I need to show both Fund level data and SubAdvisor level data in the report, so i have designed the required RTF Template to show the Sub Advisor level data for each fund Level Data.
The Sample XML is(i have only included one SubAdvisorLevel data(XYZ) for the Fund(ABC) :
<DATA_DS>
- <G_1>
<FUND_NAME>ABC</FUND_NAME>
<SUB_ADV_ANA_MIL>1234</SUB_ADV_ANA_MIL>
<MGMT_FEE_PAID>1234</MGMT_FEE_PAID>
<MGMT_FEE_PAID_O>NA</MGMT_FEE_PAID_O>
<MGMT_FEE_BP>1234</MGMT_FEE_BP>
<MGMT_FEE_BP_O>NA</MGMT_FEE_BP_O>
<TA_BILLABLE_ASSET>NA</TA_BILLABLE_ASSET>
<TA_FEES_PAID>NA</TA_FEES_PAID>
<TA_FEES_PAID_O>NA</TA_FEES_PAID_O>
<TA_EFF_BP>NA</TA_EFF_BP>
<TA_EFF_BP_O>NA</TA_EFF_BP_O>
</G_1>
- <G_1>
<FUND_NAME>ABC</FUND_NAME>
<SUB_ADV_NAME>XYZ</SUB_ADV_NAME>
<SUB_ADV_ANA_MIL>123</SUB_ADV_ANA_MIL>
<MGMT_FEE_PAID>123</MGMT_FEE_PAID>
<MGMT_FEE_PAID_O>NA</MGMT_FEE_PAID_O>
<MGMT_FEE_BP>123</MGMT_FEE_BP>
<MGMT_FEE_BP_O>NA</MGMT_FEE_BP_O>
<TA_BILLABLE_ASSET>NA</TA_BILLABLE_ASSET>
<TA_FEES_PAID>NA</TA_FEES_PAID>
<TA_FEES_PAID_O>NA</TA_FEES_PAID_O>
<TA_EFF_BP>NA</TA_EFF_BP>
<TA_EFF_BP_O>NA</TA_EFF_BP_O>
</G_1>
- <G_1>
Because of this structure the XML, i have designed the RTF template by putting the following code:-
<?for-each-group:G_1;./FUND_NAME?><?sort:current-group()/FUND_NAME;'ascending';data-type='text'?>
<?FUND_NAME?> <?SUB_ADV_ANA_MIL?> ............................................(other Attributes are also present)
<?for-each-group:current-group();./SUB_ADV_NAME?> <?if:SUB_ADV_NAME!=''?> <?SUB_ADV_ANA_MIL?>............(other Attributes are also present)
<?end if?><?end for-each-group?>
The only issue i am facing while exporting this RTF Template to PDF is that i am getting a blank row in the PDF(because of the condition <?if:SUB_ADV_NAME!=''?> ) for the 1st level of Sub Advisor level Grouping and there after all the Sub Advisor level data are coming up fine.
Can you please help me out in resolving this issue

Thanks Bipuser,
But the inlines function in not giving the desired result, it is working in the same way even if i haven't put any condition.
The problem with the existing condition <?if:SUB_ADV_NAME!=''?> is that only PDF is generated with the extra space and Excel does not comes up any space.
Please let me know if you need any further information from my end.
Thanks again,
Regards
Mrinal

PDF Files Issues

Here is the situation.
Installed Max OSX 10.5.
Caused a problem with printing pdf files on a Canon imageclass MF4150, resolved by installing a new printer driver (UFRII_V150MacOSX) & fax driver (FaxV160MaxOSX.dmg) dl'd from Canon.
Now I cannot view any pdf files. I use Adobe Acrobat V.8.1.1 all I get is a grey screen with the adobe logo in the centre.
Apparently there will be another update to acrobat in January that may deal with the issue.
Is there some way (other than downloading each and every pdf to my computer in order to view them? Perhaps a videocard driver update as well? Any suggestions?

So the best workaround I've found so far is to just go into Acrobat/preferences on the left side click "internet" and uncheck the box that says to open acrobat files using safari <your version> and do a re-start.
It just opens the pdf file in Acrobat then.
Seems to work for me.

Pages 5.2 PDF Exporting Issues

Ever since I upgraded to OS X and Pages 5.2, the system will no longer allow me to export a Pages doc to PDF into certain folders. I keep getting a message that says "The document "xyz name of doc" could not be exported as "xyz name of doc". I have tried changing the name of the document but that doesn't help. The only thing I have found that works is if I change the destination folder...and them after exporting it to PDF I am able to move it into the folder I originally wanted to put it in. I have tried cleaning up the original destination folder and removing old docs thinking it is a spacing limitation but that didn't help. Any one else having this issue or have any suggestions on how to fix this?
There is also now a limit to the # of characters that I can save the document as in certain folders. But again this only applies to certain folders so this sounds like something I should be able to change the parameters but I cannot find where to do that. Any suggestions?

Actually I can still save it as PDF, without converting to Pages '09. It just won't let me save it in the folder I want to save it in...which is a subfolder. But if I save it in the main "Documents" folder, that works just fine. Then it will allow me to move it to the folder I originally wanted it in the first place.
The issue is this wastes time AND I've been getting error messages stating the filename cannot be longer than 31 characters even when it is not at or over 31 characters. So this leads me to believe that there is a problem w/ the updated version of Pages NOT my computer.

Cannot Print to PDF - Driver issues (?)

Hello,
I can't print to PDF from InDesign or for that matter any of my other non-Adobe programs.
All the file does in print in error in my PDF printer dialog box and nothing happens.
Just to clarify, exporting as an interactive PDF is not the solution I'm looking for.
I'm running Windows 7 with Acrobat Pro 8 Installed and Acrobat Reader X installed.
When I try to right click the pdf print and go to 'Adobe PDF Printing Preferences' and
set the Adobe PDF folder/output to anything that would prompt me for the file name, I can only select a port by the name of LPT1 and nothing else.
Also, odd but maybe related, I can't even set the PDF security.
Help would be delightful

The 64 bit system may be an issue. I do not remember any responses related to success with AA8 and Win 7, 64. In any case, you need to be at no less than AA 8.1. That was required on 64 bit versions of XP. I would open AA8 and start the update process. If you are offered more than 1 update, do them in order. I don't usually update this way and so am not that familiar with the screen that is offered. You may have to download the updates, in which case you have to download all appropriate updates and install them in order. They are not cummulative. If you download them, you should probably store the updates some place in case you need them again in the future. You also should only have to restart after the last update, though many of them will suggest a restart. AA 8 is at something like 8.3.2.
The updates may solve the problem. Please report back on your success with the 64 bit version of Win7. That helps us help others.

Pdf display issues in IE.

I seem to have a tricky issue with displaying pdf through a java servlet in IE. The pdf displays properly when i hit the servlet for the first time; but when i try to open a new window I get a blank screen. I see in the browser status that the pdf is downloading but nothing appears in the IE7 browser window. There is no such issue in firefox or safari. I have a pretty standard generic servlet to display all content files and not just pdf files. I can post the code if required. Let me know if any ideas on how to debug/solve this ?

Thanks for the pointers. I havent had the chance to debug a lot. but after seeing your comment it does look like some kind of caching or session related issue. So if you open a completely new IE browser window then the pdf opens up fine but not from the same window (in a new tab) ? Unfortunately we have a the pdf in a iframe in our portal and a link to open the pdf in a new window !!

PDF Preview Issue

I am not sure where to post this, so feel free to tell me if there is a better spot.
I have a simple issue, I was sent a .pdf file that has text boxes where I can input information. After filling them out, I obviously want to save. When I save however, Preview informs me that I need to Save As a copy or .pdf information will be lost. It gives me no other option, so when I do this and reopen the document all the text I have input disappears. Is there a way to save the text that I input? I understand that normally text can't be saved in a .pdf, but for the file I need to fill out, there are obvious text boxes that look like I can input text and save it.
Simple issue, but I can't figure it out. Really appreciate any help.

Try "Print to PDF" from the "PDF" button at the bottom-left of the "Print" dialog window. If that won't work, you can install a virtual printer using CUPS-PDF
<http://www.codepoetry.net/projects/cups-pdf-for-mosx>

Acrobat 7.0 professional pdf binders issue

I have adobe acrobat 7.0 professional and this feature
stopped working:: to make a pdf of multiple files, like word docs.
it does compined many esisting PDFs into one binder, not like it
used to do to combine several mixed docments to a PDF binder. I had
my company IT dept reinstall, and I still get errors, to run in
repair mode, then still does not work.
OS: Windows XP;
Browser: IE
Already Tried:
IT look at and reinstall,

I just answered this question in http://forums.adobe.com/message/4251547#4251547. Basically you should be able to create a PDF (assuming you are not using a 64-bit system and then I have no clue), but not in the automated way you are used to doing. The first step would be to change the printer port for the Adobe PDF printer (assuming the driver got installed) to file. Then when you print or use PDF Maker, it will ask you for the file name. It will create a PS file (may have a prn extension) that you have to open in Distiller to complete the rest of the conversion. A bit of extra work, but workable. You are looking at a Win7 issue that has caused major problems for many software vendors, not just Adobe. The newer versions of Windows seem to ignore a lot of compatibility needs. Don't forget that with VISTA they had to add the help system back in because their own MS Office needed it.

PDF TOC Issues

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