PDF with embedded fonts prints in Courier

I created a PDF using a large Word file and jpeg pages.  I bought a new font (Archer Book) for the Word file.  I am using a Mac and Adobe Acrobat Pro XI Trial Version.  When I created the PDF, I combined the large Word file of text and picture pages, some Word pages printed to PDF from Word, and some jpeg photos.  The Archer Book is listed as Embedded Subset, Type 1, and different types of encoding in the Document Properties for the resulting PDF file.  It all looks great on my screen and prints correctly from my laptop and from a computer at my house that does not have the Archer Book font installed on it.
However, when I took it to Staples and they printed it, it all came out as Courier.  I cannot understand why; they said it was because the font wasn't embedded -- but according to the Document Properties, it was.  I tried to use Distiller to make a new PDF, thinking maybe I couldn't just do it in Acrobat, but got this error message:
%%[ Error: undefined; OffendingCommand: –œ ‡°±· ]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
  %%[ Warning: PostScript error. No PDF file produced. ] %%
I am at a total loss at this point, and of course am under a huge time crunch.  If anyone can tell me what to try next, I would really appreciate it!
Thanks
Meg

In Past versions of Word, you could save the file in Postscript format.  (File.ps) IF using 2007/2008, 2010/2011, 2013 don't allow saving as Postscript.
You can Drag and drop Word Files on the Icon of Acrobat in the Dock (or Start menu or where ever located), and Acrobat will process Word files into a PDF. It make take a while to do so but it will.

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    I figured the app might have that ability - considering you can add text, highlight, add a signature, annotate and draw - so my thought was why not delete a page, or rearrange for that matter?.. That should be an option, this way we don't have to export to one of the other apps to delete or rearrange..
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