PDF with hyperlinks problem

Hi all.
I have a PDF document that I generated from a word document. The word document was created using Office 2007 on a windows XP PC. I converted the document to PDF using Acrobat 9.0 Standard. Upon conversion, the hyperlinks within the PDF file worked fine for me. My PC has IE8. I sent the document to the administrative assistant in our office to review the PDF document. When she clicks the links, she gets the security window asking her to allow or deny PDF access to the web. She clicked the button to allow the link, and then nothing happens. No browser window opens. I checked her machine and it's an XP box with IE7 on it. She is using the acrobat reader 9. I asked a few other folks in the department to try clicking the links and their computers acted as expected. I do not see why problems exist. The only difference I could find on the problematic PC was that the Bing and Google toolbars had been installed. I tried disabling them and that did not solve the problem.
The boss in my department wants to insure everyone in our department (all 9 of us) can open the links within the PDF before we declare the document in its current PDF state complete and ready to distribute. I have been searching Google for assistance. I found out how to use the link tool to modify the links so they run JavaScript code "app.launchURL("http://www.somesite.com", true);” instead of using the open a web link command. That way a new browser window is opened with every link click rather than using an existing open window and having the user possible missing the opening of the link.  I’ve now tried both methods and am still at a loss. Both methods bring up the security window, but fail to launch the browser.
All help is greatly appreciated.
Mike

There are a few possibilities. First try removing the toolbars rather than disabling them. See if there is any security configuration in IE and Reader that is stopping the weblink from opening. It is possible that the issue is with a security setting within IE that is causing the problem. To check this out see what happens if you view the pdf from within Firefox.

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