PDF won't display correctly after being sent from iPad/iPhone

Hi,
Wondering if anyone can help me, we have a PDF come in to one of our users outlook accounts, it opens fine on the computer. However, he has then proceeded to forward this to a colleague through his iPad and when the colleague opens it on their computer, it gives an error message 'Insufficient Data for an Image'. From here the PDF doesn't display correctly, whereby it only shows when scrolled halfway down the page, when you scroll back up all information dissapears as though it were a blank page.
FYI the software we are using to open the PDF is Adobe Reader, which we updates to the latest version to test for this issue. In short, when opened on the local computer it works fine, but as soon as it is forwarded from an iPad it won't open properly (the document opens fine on the ipad before it is sent). I have also tested this through my iPhone and i get the same issue.
Can anyone help? Thanks in advance!

Any chance that a Microsoft Exchange Server is in the mix? Could depend on what version of exchange is used.
You will need to try a work-around. Apple seems slow on fixing this issue.
https://discussions.apple.com/message/25838683#25838683

Similar Messages

  • Emails being sent from iPad gets truncated

    Device : iPad1
    iOS      : 6.0.1
    When email is sent out from iPad the view from Outlook is truncated, when we open on iPhone it looks ok.
    We already updated the iOS to the latest version but its still the same.
    If the email is forwarded using Outlook/iPhone or other devices the email is ok. Issue is only happening when its forwarded or sent from iPad.
    no error messages received.
    We have tried to update iOS, refreshed mail, and reconfigured the email settings but still the same.
    Any suggestions will be appreciated.

    The problem is with your email provider. I suspect someone has hacked your account because  you use the same password for most of your online work. You should change your password and not use the same password for most of your on-line accounts, most  people are lazy and don't use different passwords because they can't remember them all. You should begin changing your passwords and using a password management tool to help you remember. If you need help choosing one Google "OS X Password Managers" to find some reviews.

  • Nik Color Effex Pro 4 will not work iin Photoshopcc after being sent from Lightroom . Help

    When I transfer Nik Color Effex Pro 4 from Lightroom into PScc, I ran work the program but cannot save it back into Lightroom.  The Nik people have given me 4 updates which they thought will correct it but no luck. All the other software from Nik works perfectly in PScc. Does anyone know how to help me please.

    When I transfer Nik Color Effex Pro 4 from Lightroom into PScc, I ran work the program but cannot save it back into Lightroom.  The Nik people have given me 4 updates which they thought will correct it but no luck. All the other software from Nik works perfectly in PScc. Does anyone know how to help me please.

  • TS3276 my emails are not being sent from my desktop, but are capable of being sent by my apple phone.  as well, I cannnot pull up any emails that I sent.  They just disappear.

    my emails are not being sent from my desktop, but they are capable of being sent from my iphone 5.  Whatever I have sent just disappears from my desktop.

    R1: Seems you didn't configure you email account in your Outlook client properly. please refer to the following KB article and try to create a new mail profile to configure your email account again:
    http://support.microsoft.com/kb/2758902
    R2: Do you want create subfolders under Inbox to category your emails? If so, we can just right click on Inbox > select New Folder... After that, we need to create rules to move or copy your emails to each subfoler. See:
    http://office.microsoft.com/en-us/outlook-help/manage-email-messages-by-using-rules-HA010355682.aspx
    Besides, in order to avoid confusion and keep track of troubleshooting steps, we usually troubleshoot one issue per thread in order to find a resolution efficiently. Concerning your other question, I suggest we create new posts for your other questions via:
    http://social.technet.microsoft.com/Forums/en-US/home?forum=outlook
    Thanks for the understanding.
    Steve Fan
    TechNet Community Support

  • When I insert a screen shot or image into the body of an email (not an attachment), why does it not show up after being sent? It works fine in other browsers.

    The image will show up in the message when I am preparing it to send, but after being sent either it doesn't show at all or it comes through as a mess of characters.

    try reinstalling iTunes.

  • When I send out iMessages they show up on other peoples iPhones as being sent from my email address. How do I correct this?

    When I send out iMessages they show up on other peoples iPhones as being sent from my email address. How do I correct this?

    No that was not it. I was signed into my iMessages under my email address as soon as I signed out others can now receive my texts under my number. Thanks for the help though

  • Outgoing emails are not being sent from my email address all of a sudden. It started happening when I changed my gmail password

    After I changed my gmail password my outgoing emails are no longer being sent from my gmail account, but are being sent from my spouse's account so that replies go into her inbox, not mine. 

    rigoran1231,
    You may have a corrupt preference, in order to correct this open Mail - Preferences - Accounts and re-input all the preferences for the account. While they may look ok one or more may be corrupt.

  • Mail only being sent from NON-default account

    I have two email accounts set up on my iPhone. One is a POP account - work email hosted by Earthlink; the second is a personal email account on Gmail. For months I've been able to send email from either account. The POP/work email account is designated as the 'Default' account.
    Recently though, when I am in my POP/work email account and I reply to a recently received email in that account, I am able to reply to the email but the recipient receives my reply from my Gmail/personal email account. Again, this a reply I've sent while in my POP/work email account, AND my POP/work email account is even set as the 'Default' email account. Yet, replies are being sent from my Gmail/personal email account.
    The same thing happens when I draft new emails (not replying to message from someone else) - when I draft them from my POP/work account, they are received by intended recipient but show that they came from my Gmail/personal account and therefore all replies to my emails are sent to my Gmail/personal account.
    Can anyone help me with this?
    Thanks in advance.

    You are undisputedly THE Man/Woman! Essentially you solved it for me. Following your tip, I checked the SMTP settings of my work email account on my iPhone and somehow (don't know how) they had gotten deleted. In turn, somehow, that was having all mail go through the remaining functioning out-bound mail on my iPhone which was through my Gmail account. In some ways that is weird, but not a bad resilient capability by the iPhone to still send the mail using the other email account info.
    Thanks again. I really appreciate you taking the time to post your thoughts. And I REALLY appreciate you being correct!
    Best,
    Tom

  • Why is mail being sent from wrong account

    I am trying to send mail from a specific account, however even though it is showing as the correct account when it is received it is from my partners account.  I have followed the @mail@ set up and checked everything - which appears to be ok - but it is still wrong somewhere.  HELP please.

    I am having this same issue.  I have several accounts (all .live) which I use for my various different jobs.  Frequently now I am sending a mail, or replying to a mail, and it is being received from the wrong account.
    - I check the account at the top of the mail that I am sending is correct.
    - the mail listed in my 'Sent' folder shows as being sent from the correct account.
    - When a client replies to my mail, the reply comes to an incorrect account, and on their email the heading for my original mail shows the incorrect email address & name.
    - the email accounts seem to be random - not always the same incorrect one is used.

  • When replying an email from my icloud alias, it's being sent from primary account

    Hi everybody
    I have experienced a little problem which is that when I'm replying to an e-mail from my iphone using my icloud alias, my reply is being sent from my primary e-mail and not from my alias as it should be sent.
    That's happening only when I reply from the iphone, not when using webmail icloud.com.
    Has anybody experienced the same issue ever?
    Thanks

    It may be that you have more than one outgoing mail account, and you're sending from the wrong one. From the Mail menu bar, select
              Mail ▹ Preferences...
    The Mail preference dialog opens. Select the Composing tab from the row of icons at the top. From the menu labeled
              Send new messages from:
    choose
              Account of selected mailbox
    Note that this setting may have no effect if you start a new message while a VIP or smart mailbox is selected in the mailbox list. Those are saved searches, not actual mailboxes.
    If the problem remains, select the Accounts tab in the preference dialog, then select the affected account in the list on the left.
    In the Account Information pane, select the correct server in the menu labeled
              Outgoing Mail Server (SMTP)
    If there's only one server in the menu, select
              Edit SMTP Server List...
    and add a new server with the correct settings. If you're not sure how to do that, try the Mail Settings Lookup.
    Another possibility is that the wrong card in your address book is selected as yours. Select your card in the Contacts application. Then select
              Card ▹ Make This My Card
    from the menu bar.

  • HT4519 Default email is set but emails are being sent from another account

    I have set up my email accounts on my iPad and set the default email as my home email. I have just noticed that all emails sent from my iPad are being sent from a different account.  What am I missing?

    Edit the address book entry to uncheck use display names. If you want to disable it completely Tools menu (Alt+T) > options > advanced >reading and Display and turn off the use of display names.
    You never had this issue with Outlook.... The question is what did the recipient see, not what did you see. If they did not use Outlook there is a good chance they saw what was in their address book. You can address your mail as sent by "Very Important person from Very Profitable Company" If I add you to my address book as "The Goblin" I see "The Goblin" This is because Thunderbird places control in the hands of the user. Outlook does not. Note the Multiple ways to view a message body on the view menu.
    I get your frustration, but your no longer using Outlook. Outlook is an excellent exchange client. I find it actually does email badly.

  • I have 3 email accounts in Mail on Macbook Pro.  Mail is only being sent from 1 account.

    I have 3 email accounts in Mail.  Mail is only being sent from 1 account, even though I select one of the other accounts in the "from" field.  In my sent box, the "From" field says the accout I selected, but all recipients say they receive it from a different account.  I set my composing preferences "send new messages from" to the main account, but all my mail is still being sent from a different account.  I cannot see that this is happening, only people receiving it can.  I noticed it because when they reply, it goes to a different account than what I sent to them.  Any suggestions with what I should do?

    Thank you!  Funny.  I had just found that answer eleswhere:  http://simonwheatley.co.uk/2013/02/apple-mail-sending-email-from-the-wrong-accou nt/

  • How can I get a family member back after being removed from family share?

    How can I get a family member back after being removed from family share?

    See [[Replace your Sync information]] but read the cautions carefully.
    * also see [[firefox Sync is not working]]
    It is always a useful precaution to make manual bookmarks backups
    * see [[Backing up and restoring bookmarks]]
    The above article also explains about the autobookmark backups that firefox generates, but be sure to make manual backups as you work, it is very easy to overwrite the wrong set of backups.
    I am not entirely certain what firefox is doing in your case, perhaps the synced Netbook does not have the expected set of bookmarks on it.
    Presumably sync may be uninstalled or disabled like any other add-on
    *see [[Uninstalling add-ons]]

  • HT201774 How do I reduce the amount of email being sent to my iPhone 5 with iOS 7.0?

    How do I reduce the amount of email being sent to my iPhone 5 with iOS 7.0

    As I delete email more mail populates on the phone.

  • Can we change the font in the email that is being sent from SAP ?

    Hi,
    I have a requirement where in we need to change the font for the contents in the mail being generated from SAP.
    I am using the FM SO_DOCUMENT_SEND_API1 to send my mail.And the contents are just appened to an internal table as text elements.
    Can we change the font in the email that is being sent from SAP  to Arial 10points?

    E-mails generated with that function module are created in plain text format.  The font that would appear when reading the e-mail would be dependt on the user's setting for the e-mail application (e.g. Outlook).
    To my knowledge, the font cannot be affected during it's creation.
    Hope this sheds some light on your issue.
    -Mark

Maybe you are looking for

  • Help me choose my laptop please

    Afternoon guys, Im after a little advice. I have used PC for 12 years and have decided to try mac for my next laptop. It will mainly be used to create YouTube videos and photo editing using Final Cut Pro X and Photoshop. This is just as a hobby, it i

  • Show me my error in SXMB_MONI

    Hello All! At SAPPIDEMO (airlines demo examples) process executing, its not working. In this case the cause of error is "Flight booking order sent. Awaiting confirmation." Its wait for eternal. I saw all Trace logs in SXMB_MONI and dont understand wh

  • How to track harm process

    Hi, all! our sysadmin discovered that from my computer is sending spam. Antivirus programms can't find the virus. Ofcouse, it seems it is not virus, but the working process. Maybe someone have any idea how to track this process? Thanks in advance.

  • Statistics Collection to a Table

    Hello, i need to gather statistics for few tables from a schema, to a separate table. Basically i have gather the stats into newly created table. my question is how can i do this? i know how to generate statistics using the dbms statspack, but do not

  • Itunes store will not load stops half way

    Itune store will not load it stops half way I get downloads from itunes but the store will not load it all started after i upgraded to 10.5