PDFMaker freezes in Word 2007

I have Acrobat 9 installed (up to date) and when I use PDFMaker to convert a fairly large Word file (30 pages) it will freeze towards the end. I can use it on smaller files, and I can use the "built in" PDF converter that Word has on the large file with no problems. It works in Excel with no problem, although I have not tried a large Excel file, just standard size. I have tried to repair both programs with no success.
I am at a loss as to why this is going on and cant find any fixes specific to the verions of word and acrobat being used. Any help would be great. Thank you!
This is for one of my users and they would like to use the PDFMaker if possible.
XP Pro
Office 2007
Acrobate 9 up to date

Thanks guys,
John, the PDF XPS add in does work, but the user would like to continue to use the PDFMaker if possible. That is our fall back though if we cant get it figured out.
Bill, the print to PDF function does work also. There are no graphics of any kind, some tables but thats about it.
Both of these will work, its just they would like to use the PDFMaker, and I would like to know why its freezing only in Word 07, only with large files, one of those great mysteries!
Thanks!

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Pdfmaker not working in word 2007

Hi guys
I'm an IT Technican in college. A guy in marketing department has problem with pdfmaker add-in in office word 2007.
I logged in as administrator and there was pdfmaker button in word 2007, but when he logged in, he doesnt have the pdfmaker button in word 2007.
i checked addin tool, on his account, his is disabled but whenever i try to enable it.
the message comes up saying -
"this addin is installed for all users on this computer, and can only be connected or disconnected by an administrator"
BUT on my account (administrator) the addin is already enabled.
what even more strange. on his account, rest of office 2007 applications (excel, powerpoint etc) have the pdfmaker button, but not word 2007.
how to fix the problem?
adobe is fully up to date.
cheers
wesley

Disable settings in Office are per user basis, so it can happen that it is disabled for the user and not for you.
How did you try to enable it ? did you use the dialog that comes up by Word Options>Add-ins>Disabled Items>Go

Adobe Acrobat v8.1.2 - PDFMaker COM Add-in not loading in Word 2007

PDFMaker COM Add-in is now not loading in Word 2007 at startup. But, it loads just fine for the rest of the Office 2007 apps. It loaded just fine, all operational, until 1-2 months ago. Now I have no access to Acrobat in Word 2007 except for print to that printer. There are now no buttons on the ribbon for direct access to Adobe Acrobat functions as there used to be. When I look in the COM add-ins area of Word 2007, it tells me PDF Maker is not loaded and that I cannot change the connected state of Office Add-ins registered in HKEY_LOCAL_MACHINE in the Regedit.
Am running MS Office 2007 SP-1 on Vista SP-1 x82. This behavior was going on before the recent SP-1's were installed, so pre-existing condition. Everything else is performing quite well. REALLY! I am very pleased with Vista.
Guidance, help, etc is most appreciated. THANKS!!!

I had the same issue. The COM Add-In for PDFMaker was disabled by Word 2007 due to an unexpected crash during the creation of a PDF. I have searched all over the place trying to find a way to get the PDFMaker functionality active again in Word 2007 including the solutions mentioned in this post. In the end I found a solution myself.
1. Go to Word Options > Add-ins
2. Go to the Manage drop down dialog at the bottom of the page and select Disabled Items. Click Go.
3. A dialog will open that displays all the disabled add-ins. Select Acrobat PDFMaker Office COM Addin.
4. Click the Enable button.
5. Close and reopen MS Word and the Acrobat menu should be available again.

Pdfmaker changes my pagination from my Word 2007 document

When I use pdfmaker in Word 2007 it changes the pagination from my Word document. For example, the first page of my document ends up being 2 pages when I convert the file (text shifts). If I just do file > print > Adobe PDF, the file looks exactly like the Word document. The problem with that though is I need my table of contents linked and then I have to do that manually. I've set my default printer to Adobe PDF, but it still doesn't make a difference. Any help would be greatly appreciated!

What version and update of Acrobat? It might be a simple update of Acrobat will do the trick. I am not why PDF Maker would be different, but PDF Maker is no longer a preprocessor for the Adobe PDF printer with AA9. Thus there may indeed be an issue -- probably related to the link embedding. You might try unchecking all of the options in PDF Maker and seeing if you get a good result. If so, then put things back in until it breaks. Not the best solution, but maybe a useful workaround.

Indesign CS4 freezes when copying text to Word 2007

I have a user that copies text from Indesign CS4 to Word 2007 documents. She has Word 2007 open, then opens an InDesign file and copies the text. She then clicks on the Word document and pastes the copied text.
She is unable to go back to the Indesign file. Clicking on InDesign on the toolbar does not activate the InDesign window. The only open she has is to right-click and close InDesign.
She has been doing this without any problems until approximately three weeks ago.
Is this a known problem? What is causing the conflict?

The OS is XP SP3. We are using Adobe Type Manager with Adobe fonts. The only other application running was Outlook 2007.
The user is out today but I will check if Alt Tab will cycle back.

Help me stop Word 2007 from crashing with PDFMaker!

I'm running Word 2007 (along with other Office 2007 applications) on a Windows 7, 64-bit computer that I recently migrated to. Every single time I try to create a pdf of a Word .doc or .docx file, the pdf is created OK but Word crashes. This is a huge nuisance, as I'd like to be able to keep other Word files open as I pdf the one I'm working on. I'm up-to-date with the Acrobat version (9.5.1); it's Acrobat Pro. Plenty of room on the hard drive (500 GB, of which 333 GB is free) and plenty of memory (8GB).
Note I'm able to create pdfs in PowerPoint and Excel without problems using the Acrobat add-in. I'm also able to create a pdf from a file shown in Windows Explorer by highlighting the file and using the right-click button to choose "Create PDF."
Any ideas?

I belive this is because technically Adobe is not supporting Windows 64 bit, so all the features we enjoyed in, say Windows XP, are not supported now. This is an ongoing battle with Adobe who apparently has 0 interest or intent in supporting 64 bit. They SAY they support it, but they only mean you can save to PDF. None of the features like hyperlinks, PDF Maker, TOC, shared reviews, etc. are supported. I think they are literally the only company not supporting 64 bit and their only workaround is to now use 64 bit. (Can you tell I am annoyed - I am. It's been over a year battling them and 0 action on their part.)

How Can I Print 2 Pages per Sheet with Bookmarks in Word 2007?

Is there any workaround to print 2 pages per sheet (in MS Word) with bookmarks?
I always get the following message:
Acrobat PDFMaker has detected that 'Multiple Pages option in Page Setup' has been selected. It will not be able to create tags, links, bookmarks with this option selected...
--Roborabbit

The Word 2007 pdf export (the one MS has here: http://www.microsoft.com/downloads/details.aspx?FamilyID=f1fc413c-6d89-4f15-991b-63b07ba5f 2e5&displaylang=en) supports bookmarks right?

Word 2007 won't save files with Acrobat Pro 9.0 Installed

Last night an issue started occurring while trying to save a document in MS Word 2007 (part of an Office Ultimate install). After about 10 hours of trying several suggestions from a variety of forums and MS suggestions I found that the only time I cannot save a file by traditional means is when Acrobat is installed. I tried updating Acrobate and had the same thing happen. MS says all that's left for me to do is get an answer from Adobe (I have to wonder if it's a copout).
Steps taken so far:
Disabled the PDF add-in - still unable to save Word files
Removed PDF add-in - still unable to save Word files
Removed entire CS4 suite - Word was able to properly save files
Installed only the parts of the suite that I use frequently (Photoshop, Soundbooth, Premiere, Acrobat) - unable to save Word files
Removed Acrobat Pro 9.0 - Word saves files properly again
When I say it will not save a file I've tried the keyboard shortcuts for Save/Save As, Choosing the Save/Save As from drop down, and even attempted to save by closing the document. When prompted with the option to save changes I say yes and nothing will happen, I have to close the document with nothing saved.
I hate the idea of reinstalling Acrobat each time I need to use it to keep Word functional. I've seen a ton of threads on other forums related to this issue. Has anybody else seen this or know about a fix/work around? Any help is appreciated. Please let me know if additional detail is necessary.
The operating system for the affected computer is Windows 7 32-bit.

I installed each update individually (6 of them) and rebooted after each update. Opened Word and attempted to save a document (after each update/reboot), the documents still cannot be saved (previously created documents still cannot have new detail saved).
Decided to delete the Office folder in the following path: C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office
Opened up word and Acrobat went through an installation processes, to replace what was removed I assume. After this was done I attempted to save a document and was still unable to do so. Went back and deleted that Office folder in the above path again. When opening Word this time I cancelled the installation process that Adobe was trying to complete. Preventing the install of the settings and PDF add-in allowed documents to be saved again in word.
I decided to try to remove the innactive add-in from my Word Options and received the following error message:
"The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed"
Due to my deleting that folder?
I suppose I could cancel that installation that initiates each time I open Word (or any other Office program that benefits from Acrobat Add-ins) but that will be a bit of an annoyance.
Anybody have another suggestion, know what may need to be deleted from the registry to prevent the Add-ins installation when opening Word, or know where that setting can be changed?
Hopefully getting close to a resolution

Creating a PD file from MS Word (2007) document

I have Adobe Acrobat 8 Pro (as part of CS3) and MS Word 2007 (as part of Office 2007)and have been trying to create a PDF file from a word document.
Here are the steps I have taken:
Open Word document and then click the "Acrobat" Tab.
Then click "Create PDF" tab
In the dialog box that appears I selected "Fully Fucntional PDF" and clicked OK
I get the following message: "PDFMaker cannot locate the Adobe PDF Printer's printer driver. Please re-install Adobe Acrobat 8.0."
So I re-installed Adobe CS3 (which contains Acrobat 8 Pro). This did not solve the problem.
I repeated the whole process again this time selecting "Quick and simple PDF" and clicked OK. This time a PDF file was created.
My question is - why can't I create a "Fully Functional PDF" file? Is there something wrong or do I need some higher level version of Acrobat?
Looking forward to some advice. Thanks. Alan

Look in the printer list to be sure that the Adobe PDF printer is loaded. Also, go to the Adobe.com>download>updates and download all of the updates for AA8 and install them in order (don't try to skip unless the site says you can). The current version is AA8.1.3. That might solve the problem. It may be that you need at least AA8.1.2 to work properly with WORD 2007. There were a lot of problems with the initial release.

Acrobat Pro 9.1 no longer creates PDFs from Word 2007

I upgraded from Acrobat 7 to 9 specifically to gain more control over settings when making PDFs from Word 2007. This worked as I had hoped until the 9.1 vulnerability upgrade was installed. Now it will no longer create PDFs from Word 2007 documents at all.
From within Word 2007, when I click on "Create PDF" (whether in the Office menu or Acrobat toolbar) it asks for a file name, but after I click "Save" does nothing. This is true even for the simplest possible document, using the "Default" settings for PDF "Preferences."
If I right click the file name of the document in Windows Explorer, with Word 2007 closed, and click on "Convert to Adobe PDF" in the menu, it starts and the staus box comes up, but after a few seconds quits and displays "An unexpected error occurred. PDFMaker was unable produce the Adobe PDF."
I can still "Save As" PDF in Word 2007, but this gives me little control over the format.
Is there any way that I can get Acobat 9.1 to do what I bought it for, and what Adobe advertises it will do?

Try printing to the Adobe PDF printer, the more fundamental process (PDF Maker is a preprocessor for the printer). If that does not work, then try with print-to-file selected. Open the file in Distiller and see if the PDF is created. If the latter happens, then check for AcroTray running in the background. It is required to automate the process and is needed by PDF Maker.

Combine supported files... problem (Word 2007, Acrobat 9, Windows 7)

Windows 7; Word 2007; Acrobat Pro 9
Print > Adobe PDF within Word produces pdf file that faithfully reproduces the Word file (that is, this process works as expected).
RClick context menu 'Combine supported files in Acrobat' produces output characterized by incorrect letter spacing and incorrect typeface (font) output among other issues.
Various possible resolutions have been tried with no success (PDFMaker option changes, output resolution (dpi) changes and so forth).
The same results are obtained when using the combine feature from within Acrobat Pro.
Thanks for any and all help.

Footnotes in tables were the problem with my doc as well. I tried the option of saving the doc as a Word 2003 file, but it didn't help. I chatted with Adobe Customer Service and was provided this fix:
In Word 2007, click on the Acrobat ribbon
In the "Create Adobe PDF" panel, click on "Preferences"
In the "Settings" tab, under "Application Settings," UNCHECK the box next to "Enable Accessibility and Reflow with tagged Adobe PDF"
After that, I was able to create the PDF, and the table of contents and external hyperlinks all worked. The footnotes were no longer hyperlinked, but since they're on the same page as the items they're referencing, that's not really a problem. Cheers,
JG

Visio 2010 EMF in word 2007 fonts distorted in PDF

Hello Participants,
I am experiencing an issue with some Visio images not rendering correctly in my PDF. I created the images in Visio 2010 and saved as EMF. Then I inserted them into my Word 2007 document and generated a PDF.
One of my images renders great, the other one has some font distortion going on. Can anyone point me to some settings that could resolve this issue?
Thanks so much for your help on this matter.
Z.

My two bits for what they are worth. I used AA9 for the conversion. When I printed to the Adobe PDF printer, the text came out crisp. When I used PDF Maker, I got the same poor fonts view I think you refer too. However, I think it in part goes back to the graphic you used. When I look at the page in WORD 2007, the fonts do not look that good either.
I did observe that it may be the scaling you have done in WORD -- a typical problem with the view of bitmaps. The size of the 1st one is 51% and the 2nd one is 59%. If you can scale the figures in VISIO so that they will be 100% in WORD that may help. What is strange is that printing to the Adobe PDF printer gave a nice result. So it appears to be related to a PDFMaker issue.
An additional factor is that Adobe PDF printer seemed to retain the information as a vector graphic (you can select the individual parts) and yet PDF Maker seemed to convert the graphic to a bitmap. How much of that is Acrobat and how much is MS screwing thing up I do not know (I only say this from past experience with graphics in WORD 2007 that was not a problem with WORD 2003).
As a last resort, I exported the graphics to an EMF and imported into Adobe Illustrator. I think clipped each one into a new WORD file as EMF files (Paste Special) and then ran PDF Maker. This time they came out fine. I think a good part of the problem is how the VISIO files are importing to WORD. That has long been a problem. I my opinion, MS bought VISIO and messed up a great product, causing problems like this.
Maybe some of my comments will help the Adobe team to trace the issue. I know that VISIO files embedded in WORD have long been problems. I do not have a best work flow when using VISIO, but clipping from VISIO does not seem to work well. I hope that some of may wandering analysis here is helpful. I have just been commenting as I have tried things.

Lost Adobe tab in Word 2007

Hi,
I had a Word 2007 crash, and when I reopened Word the Adobe tab (for converting to PDF) tab had disappeared
When I go to Word options > Add-ins > COM add-ins I can see a check box with Acrobat PDFMaker Office COM add-in.(exact names may not be accurate, I have a French version of Word)
I checked the option, clicked OK, but I still have no tab. I tried stopping/starting Word, but no luck.
Any ideas?

I actually just had that happen in our office with Excel. Here's what I found on the support site: (hope this helps you)
PDFMaker is unavailable in a Microsoft Office 2007 application after you install Acrobat 9 (Windows)
Ratings:0 of 1 people found this helpful
Issue
The Adobe Acrobat PDFMaker toolbar is unavailable in a Microsoft Office 2007 application after you install Acrobat 9 Standard, Pro, or Pro Extended on Windows.
Solution
Do one or more of the following solutions:
Solution 1: Enable the PDFMaker add-in in the Office 2007 application's Disabled Items list.
A Microsoft Office 2007 application may automatically disable add-ins as a fail-safe if the application closes unexpectedly (for example, if the system was not shut down properly or if the application crashed). To determine if the PDFMaker add-in has been disabled, do the following:
Open the Microsoft Office 2007 application.
Do one of the following:
In Access, Excel, Word, or PowerPoint: Click the Microsoft Office button (in the upper-left corner). Click the [Application Name] Options button. Choose Add-Ins in the list on the left side of the Options window. Choose Disabled Items in the Manage drop-down menu at the bottom of the Options window. Click Go.
In Outlook, Publisher, or Visio: Choose Tools > Trust Center. Choose Add-Ins in the list on the left side of the Trust Center window. Choose Disabled Items in the Manage drop-down menu at the bottom of the Trust Center window. Click Go.
In Project: Choose Help > About Microsoft Office Project. Click Disabled Items.
Look in the Disabled Items list for Acrobat PDFMaker Office COM Add-In.
If Acrobat PDFMaker Office COM Add-In is in the list, then select it, click Enable, and click Close. Then close and re-open the Office 2007 application.
If Acrobat PDFMaker Office COM Add-In is not in the list, then use Windows Explorer to make sure that PDFMOfficeAddin.dll is present in C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office. If the file is not present, then go to Solution 4 for instructions on how to repair your Acrobat installation.
Note: If you installed Acrobat to a location other than the default of C:\Program Files\Adobe, then modify the folder path above for your installation location.
Solution 2: Manually register the COM add-in file.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
Close all Office 2007 applications.
In Windows Explorer, locate PDFMOfficeAddin.dll and note its exact path, which may include spaces. Its default path is C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office\PDFMOfficeAddin.dll.
Do one of the following:
On Windows XP: Choose Start > All Programs > Accessories > Command Prompt.
On Windows Vista: Choose Start > All Programs > Accessories. Right-click on Command Prompt, choose Run As Administrator, and authenticate.
In the Command Prompt window, type regsvr32 followed by a space and the path that you noted in Step 1. Enclose the path in quotation marks. For example, if PDFMOfficeAddin.dll is in its default location, then you would type the following command:
regsvr32 "C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office\PDFMOfficeAddin.dll"
Press Enter.
A dialog box will confirm that the registration was successful. Click OK to close this dialog box.
Close the Command Prompt window.
Open the Office 2007 application.
Solution 3: Verify that Acrobat PDFMaker Office COM Add-In is selected in the Office 2007 application's list of available add-ins.
Open the Microsoft Office 2007 application.
Do one of the following:
In Access, Excel, PowerPoint, or Word: Click the Microsoft Office button (in the upper-left corner). Click the [Application Name] Options button. Choose Add-Ins in the list on the left side of the Options window.
In Outlook, Publisher, or Visio: Choose Tools > Trust Center. Choose Add-Ins in the list on the left side of the Trust Center window.
Choose COM Add-ins in the Manage drop-down menu at the bottom of the Options window or the Trust Center window.
Click Go.
Look for Acrobat PDFMaker Office COM Add-In in the list.
If Acrobat PDFMaker Office COM Add-In appears in the list but the checkbox beside it is not selected, then click the checkbox to place a check mark there. Click OK. Then close and re-open the Office 2007 application. (If the Office application doesn't allow you to place a check mark in the checkbox, and if you have already tried Solution 1, then select Acrobat PDFMaker Office COM Add-In, click Remove, and proceed to the next paragraph.)
If Adobe PDFMaker COM Add-In is not in the list of available add-ins, then click Add and navigate to C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office. Select PDFMOfficeAddin.dll. Click OK. Then close and re-open the Office 2007 application.
Note: If you installed Acrobat to a location other than the default of C:\Program Files\Adobe, then modify the folder path above for your installation location.
Solution 4: Run Repair Acrobat Installation while no other applications are running.
Close all open applications.
Restart your computer.
Open Acrobat.
Choose Help > Repair Acrobat Installation and follow the on-screen instructions.
When the repair process is complete, restart your computer.
Solution 5: Remove and reinstall Acrobat with Windows in a simplified mode.
Device drivers and programs that start automatically when you start your computer can conflict with the Acrobat installer and cause problems. To prevent an installation conflict, reinstall Acrobat while Windows is in simplified mode. In simplified mode, non-essential programs and drivers are disabled.
To remove Acrobat:
Move any personal files out of the Acrobat application folder and its subfolders. The default location for the application folder is C:\Program Files\Adobe\Acrobat 9.0.
Do one of the following:
On Windows XP: Choose Start > Control Panel > Add Or Remove Programs (or Start > Settings > Control Panel > Add Or Remove Programs). If the Control Panel is in Category view, then also click Remove A Program.
On Windows Vista: Choose Start > Control Panel > Programs And Features. If the Control Panel is in Category view, then instead choose Start > Control Panel > Uninstall A Program.
In the Add Or Remove Programs window, select Adobe Acrobat 9 Standard, Pro, or Pro Extended.
Click Change/Remove (Windows XP) or click Uninstall/Change (Windows Vista).
Follow the on-screen instructions to remove the application.
To reinstall Acrobat in a simplified mode:
Close all open applications.
Restart the computer with non-essential services and startup items disabled. For instructions, see one of these TechNotes:
Windows XP: See TechNote kb404984.
Windows Vista: See TechNote kb404913.
Double-click the Setup.exe file on your Acrobat 9 installation media. Follow the on-screen instructions to complete the installation.
Open Acrobat and choose Help > Check For Updates. Follow the on-screen instructions to install available updates.
Re-enable startup items and services. For instructions, see the appropriate TechNote in Step 2, above.
Restart your computer.
Additional Information
PDFMaker is unavailable in a Microsoft Office 2007 application after you install Acrobat 8.1.x (Windows) (TechNote kb401734)

Cannot enable acrobat 8.1.3 addin in Word 2007

Hi,
I cannot enable acrobat 8.1.3 addin in Word 2007. In Word 2007 I go to the top left circle, word options, Add-Ins, Disabled Application Add-ins, Acrobat PDFMaker Office COM Addin, and then "Go".
I then see Acrobat PDFMaker Office COM Addin is unchecked. When I check it, it notes that "This add-in is installed for all users on this computer, and can only be connected or disconnected by an administrator". See attached jpg for details. Please advise.
Thanks,
Joe

As the instructions indicate, log in as the administrator and activate the option. If you do not have access to the administrator account, then ask your IT folks to do it for you.

Cannot Re-Eenable Acrobat Add-in in Word 2007

The Adobe Acrobat add-in in Word 2007 has become disabled and I cannot re-enable it.
When I go to Word Options - Add-ins - Manage COM Add-ins and try to tick the disabled Acrobat add-in I get the error: "This add-in is installed for all users on this computer and can only be connected by an administrator".
I can, however can right click on the Word.exe run as Administrator and it is enabled.
I tried removing the PDFMaker Add In and adding it again and enabling it
It still does not change the user account Add In, associated to the user on this computer
How can I re-enable the add-in?
I'm using Word 2007 with Windows 7 Adobe X 10

You can refer to the steps mentioned in this forum and check :
forums.adobe.com/thread/1082813?tstart=30
Regards,
Ravi

PDFMaker freezes in Word 2007

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