Pdfmoutlook.dll crashing outlook

Hi,
I have version 9 standard installed and outlook is crashing on the pdfmoutlook.dll.  Is there a fix for this issue?
Thanks,
S.

Hi Suzanne,
What is the version of Outlook you are using?
Also check the compatibility chart of Acrobat with Outlook versions below:
http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Regards,
Anoop

Similar Messages

  • EMET 5.2 Crashes Outlook 2013 when EAF enabled

    Question moved to https://social.technet.microsoft.com/Forums/en-US/78ed8791-9a77-40f5-abba-0fd35883ea36/emet-52-crashes-outlook-2013-when-eaf-enabled?forum=emet
    Hi
    I'm testing EMET 5.2 for deployment into our environment.  However I've come across an issue which causes Outlook 2013 to crash when EAF is enabled.
    The following is from the event log:
    Faulting application name: OUTLOOK.EXE, version: 15.0.4711.1000, time stamp: 0x55091de4
    Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
    Exception code: 0xc0000005
    Fault offset: 0x000000000005473b
    Faulting process id: 0x1774
    Faulting application start time: 0x01d078b41581d9d3
    Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 53710d64-e4a7-11e4-8277-60571871a781
    Faulting package full name:
    Faulting package-relative application ID:
    Is there any way to have EAF enabled, or all good to leave it off the list?
    Andrew

    Hi,
    Because of your problem is more relate with EMET, it would be better to post this problem at specific forum:
    EMET Support:
    https://social.technet.microsoft.com/Forums/en-US/home?forum=emet&filter=alltypes&sort=lastpostdesc
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • ICloud 3.1 crashes outlook 2013. Can't recieve email from iCloud.

    I've seen alot of people talk about this problem, but no resolution.
    iCloud Control Panel 3.1 and Outlook 2013 (office 365).
    When adding iCloud Outlook Plugin/Add In it crashes Outlook 2013. Upon restart Outlook disables this plugin. Starting back up with disabled.
    No new email is recieved within the iCloud.com account. I can send without any problem, Investigating i see 2 errors in Windows Event Viewer that are DLL related. All other accounts work fine, sending and recieving (3 others).
    ProgID: Apple.DAV.Addin
    GUID: {D9BB00EA-0FB5-4032-AD67-65C6E0CDEDC0}
    Name: iCloud Outlook Add-in
    Description: iCloud Outlook Addin
    Load Behavior: 0
    HKLM: 1
    Location: c:\program files (x86)\common files\apple\internet services\aplzod32.dll
    Threshold Time (Milliseconds): 0
    Time Taken (Milliseconds): 0
    Disable Reason: This add-in caused Outlook to crash.
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: OUTLOOK.EXE
    P2: 15.0.4551.1011
    P3: 52914ce2
    P4: APLZOD32.dll
    P5: 4.6.18.0
    P6: 528ff03c
    P7: c0000005
    P8: 0005840c
    P9:
    P10:
    Other devices send and recieve from iCloud without problems (Outlook 2011), iPhone, iPad.

    Same issue here and no solutions?

  • CoreFoundation.dll crash followed by iTunes Stops Working on Win7 x64

    Hello
    I had a Sony Vaio laptop (64 Bit Win 7 Pro and Office etc) for almost 2 years. After running latest windows updates (I think) iTunes started stopping at launch.
    After searching thru support forums and testing various suggestions, I thought my Win 7 installation got old and corrupted and I was already thinking of upgrading my laptop to i5 or i7, I asked my company to renew my laptop. I started installing my new Sony Vaio.
    Same problem reappeared
    Safari Quicktime all works. Only iTunes crashes.
    Win 7 64 bit Pro
    iTunes 10.4.1.10
    On event viewer, on iTunes launch, corefoundation.dll crashes, few secs later, I receive
    iTunes.exe
    10.4.1.10
    4e4e1904
    CoreFoundation.dll
    1.630.14.0
    4e0373f7
    c0000005
    0004bd33
    278c
    01cc87c8fafbb85e
    C:\Program Files (x86)\iTunes.exe
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
    3c09b303-f3bc-11e0-8034-c0f8daf75f5d
    Version=1
    EventType=APPCRASH
    EventTime=129627786618304736
    ReportType=2
    Consent=1
    UploadTime=129627786624065066
    ReportIdentifier=3c09b304-f3bc-11e0-8034-c0f8daf75f5d
    IntegratorReportIdentifier=3c09b303-f3bc-11e0-8034-c0f8daf75f5d
    WOW64=1
    Response.BucketId=2575568783
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=iTunes.exe
    Sig[1].Name=Application Version
    Sig[1].Value=10.4.1.10
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4e4e1904
    Sig[3].Name=Fault Module Name
    Sig[3].Value=CoreFoundation.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=1.630.14.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4e0373f7
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0004bd33
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1055
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=9e27
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=9e2778096e7e1e2a2e0302fe58f3eea8
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=9e27
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=9e2778096e7e1e2a2e0302fe58f3eea8
    UI[2]=C:\Program Files (x86)\iTunes.exe
    UI[3]=iTunes has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a so

    Hello
    I had a Sony Vaio laptop (64 Bit Win 7 Pro and Office etc) for almost 2 years. After running latest windows updates (I think) iTunes started stopping at launch.
    After searching thru support forums and testing various suggestions, I thought my Win 7 installation got old and corrupted and I was already thinking of upgrading my laptop to i5 or i7, I asked my company to renew my laptop. I started installing my new Sony Vaio.
    Same problem reappeared
    Safari Quicktime all works. Only iTunes crashes.
    Win 7 64 bit Pro
    iTunes 10.4.1.10
    On event viewer, on iTunes launch, corefoundation.dll crashes, few secs later, I receive
    iTunes.exe
    10.4.1.10
    4e4e1904
    CoreFoundation.dll
    1.630.14.0
    4e0373f7
    c0000005
    0004bd33
    278c
    01cc87c8fafbb85e
    C:\Program Files (x86)\iTunes.exe
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
    3c09b303-f3bc-11e0-8034-c0f8daf75f5d
    Version=1
    EventType=APPCRASH
    EventTime=129627786618304736
    ReportType=2
    Consent=1
    UploadTime=129627786624065066
    ReportIdentifier=3c09b304-f3bc-11e0-8034-c0f8daf75f5d
    IntegratorReportIdentifier=3c09b303-f3bc-11e0-8034-c0f8daf75f5d
    WOW64=1
    Response.BucketId=2575568783
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=iTunes.exe
    Sig[1].Name=Application Version
    Sig[1].Value=10.4.1.10
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4e4e1904
    Sig[3].Name=Fault Module Name
    Sig[3].Value=CoreFoundation.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=1.630.14.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4e0373f7
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0004bd33
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1055
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=9e27
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=9e2778096e7e1e2a2e0302fe58f3eea8
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=9e27
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=9e2778096e7e1e2a2e0302fe58f3eea8
    UI[2]=C:\Program Files (x86)\iTunes.exe
    UI[3]=iTunes has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a so

  • PDF Maker crashing Outlook 2013 in Windows 8.1

    I have:
    Windows 8.1 64-bit
    Outlook 2013 64-bit
    Adobe Acrobat XI Standard, 11.0.06
    This is what I do:
    Start Outlook. Outllok crashes: Displays popup window saying "Microsoft Outlook has stopped working". The only option is "Close program" I click which closes the popup window. Outlook did not start at all.
    I start Outlook a second time. This time Outlook starts but has a yellow bar at the top that says, "ADD-IN PROBLEM". I click to view Disabled Add-Ins. PDF Maker Office COM Add-in is disabled. I click to enable.
    I close Outlook. Then I start Outlook again. Outlook crashes as before. The second time has PDF Maker disabled as before, etc.
    Looks like Adobe PDF Maker crashes Outlook 2013.

    I'm surprised that nobody from Adobe replied. I guess Adobe does not care if users are having problems using their software.
    In any case, I found that if you right-click on Outlook, then run Outlook in administrator mode, Outlook starts up, and PDF Maker does not crash Outlook. So I guess that means that if you want the extra protection of not running Outlook in Administrator mode, then you cannot use Adobe Acrobat.
    I like Adobe Acrobat. So, this leaves me in a quandry. I tried other PDF makers and editors. I like Adobe Acrobat the best. I remember Nuance's PDF software was so buggy. As far as I can tell, Adobe Acrobat has only one bug, and that bug is only in the PDF Maker part. Everything else Adobe has been working. But I also don't want to give up the protection by having to run Outlook in Administrator Mode.

  • Bib.dll crashing PS 5.1

    Hey everyone,
    I've come across what I strongly suspect is a weird font issue that's preventing me from working. Until today, PS has never acted up before. I'm running 64-bit Photoshop, v12.1. My work .psd was based on a toolkit .psd off the web - I was missing a font, and I substituted it with my own (one version of Helvetica Neue for another). But the moment I tried to edit the text, PS crashed on me. I reopened, worked on it for a couple more hours, when it crashed again doing the same action. After that I could not open either my own working file, nor the toolkit file.
    The crash log says this:
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    Photoshop.exe
      Application Version:    12.1.0.0
      Application Timestamp:    4d90d339
      Fault Module Name:    BIB.dll
      Fault Module Version:    1.2.2.12130
      Fault Module Timestamp:    4d077745
      Exception Code:    c0000005
      Exception Offset:    00000000000154dd
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    13eb
      Additional Information 2:    13eb96961af4137840a8c77088b2606e
      Additional Information 3:    18b1
      Additional Information 4:    18b189364cc7acc5c20656c1fe72cd84
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    When I came across similar font issues like this one in AE I'd just deinstall the suspect fonts and things are good to go again. However even with my Helvetica removed the .psd files fail to open. I've had a coworker open the psd files on his computer with no issues (same machine and sofware specs), and I've also tried to have him change all the type to a default font and saving it as another file name, but even then I cannot open the file. I then began to suspect something was wrong with my PS, so I did a reset of my preferences and blew away my user settings. When that didn't work, I also had PS reinstalled -- still no luck.
    Any suggestions how to move forward with this? I don't care so much about losing my current work file, but if I'm unable to even open up my toolkit .psd then I can't do anything. Are there other file formats I can save these files as (does that even change anything)?

    I just ran the script through, none of the fonts are corrupted. It seems like the issue began as a font problem, but now it's gone beyond that.
    As for corrupt install, I had also tried reinstalling Photoshop. I trashed all my settings and tried opening up a new redownload of the toolkit .psd -- it appeared to be opening it but had the same bib.dll crash when it hit around 40%. I would ideally want this issue resolved without formatting my entire computer...

  • BOXI 4 SP2 Patch 11 - Constant awt.dll crashes in the Event Log

    Hi All,
    Since implementing BOXI 4 SP2 Patch 11 I have noticed very frequent awt.dll crash error messages triggered by SAP JVM throughout the event log.
    Does anyone know what is causing this and how to resolve?
    =================================================================
    Faulting application name: java.exe, version: 6.0.170.4, time stamp: 0x4c3bb897
    Faulting module name: awt.dll, version: 6.0.170.4, time stamp: 0x4c3bfa5f
    Exception code: 0xc0000005
    Fault offset: 0x00000000000d2210
    Faulting process id: 0x1c80
    Faulting application start time: 0x01ccefaba2a15b7a
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\java.exe
    Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\awt.dll
    Report Id: a6ef5e00-5ba2-11e1-a8c2-da6052897efd
    ====================================================================
    Also notice this error immediately afterwards reporting Transaction Deadlocks in our repository and auditing databases on SQL Server :-
    =====================================================================
    Database access error. Reason [Microsoft][SQL Server Native Client 10.0][SQL Server]Transaction (Process ID 63) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction..
    =====================================================================
    SQL Server version is 2008 Release 2.
    Have deployed BOXI 4 using Tomcat 6/Java platform.
    O/S in Windows Server 2008 Release 2.
    This should be a supported configuration so need ideas on why this is happening?
    Cheers,
    Gary

    Hi All,
    SAP Support finally came through for us on this.
    The issue is due to the version of the SAP JVM that comes bundled with BOXI 4 SP2 Patches 11 and 12.
    If you download the latest version of the SAP JVM from the SAP support portal and install this instead then the problems are resolved.
    Thanks,
    Gary

  • Acrobat XI Outlook 2013 add-on crashes Outlook

    Acrobat XI Outlook 2013 add-on crashes Outlook each time I try to convert an email to PDF,
    I did not see a relevant answer to this specific problem in the forums.
    Of course I can print an email to acrobat PDF but I believe a fix or an update from Adobe is overdue.
    I had to disable the add-on in the meantime.
    Otherwise PDF maker in the right click context menu works fine.
    Windows 7 64 bit, Acrobat XI Pro 11.0.5
    Anybody has an idea ?

    Have you tried the following?
    Launch Office 2013 as Administrator, i.e. right click on Office icon and select 'Run as Administrator'.
    or
    Try creating a new user account on Windows to see if the same issue occurs.

  • Use of Outlook 2007 Tasks (iTasks) repeatedly crashes Outlook

    I'm using Outlook 2007/Win 7 with all patches
    Have the iCloud add-in installed and enabled for “Calendars & Tasks with Outlook”
    I accept that I can’t use the native “Tasks” folder under My Tasks and have moved all my Tasks to “Tasks in iCloud” under iCloud – I hate losing built in functionality, but I favor synching tasks across multiple devices: PC, phone and iPad.
    I’m not using Exchange Server – this is a standalone machine at home.
    This setup I've been using with good success for the last 4 months -- with the exception of this error that crashes Outlook randomly and repeatedly multiple times per day while updating tasks. I'm a techie and I've been monitoring this error trying to figure out exactly what the conditions are to recreate this error to no avail.
    Note: my machine is very stable and I have never had Outlook crash for 2 years prior to using iCloud.  Outlook only appears to be crashing when I am making changes to tasks details in Outlook's 'Tasks in iCloud'. Usually it's not a problem, but every 10th or so change it totally crashes Outlook.
    What kind of changes?
    Usually changes are made to various details and the task is saved, deleted, marked complete - or sometimes just closed without changes = crash & outlook restart
    Changes to the subject line, progress fields, details, etc.
    Moving tasks between categories or assigning categories to a task
    After it restarts outlook, if you go to tasks in iCloud right away, often they don’t appear, it's totally blank. I freaked the first time this happened. You have to exit out of outlook and restart it - sometimes many times and finally the tasks are brought down from the cloud into outlook.  I've found that it's best to not go straight away into the itask folder after an outlook automatically restarts (usually the tasks are all missing).  Instead, I go into mail, select the Inbox and then go to tasks - that seems to have a better chance for the iTasks being there.  Sometimes that fixes the problem; other times I need to restart Outlook several times. Time doesn't seem to matter: Sometimes it crashes/restarts, there are no iTasks, then I leave it for 4 hours and recheck it later -- still no iTasks.. so I restart outlook again and it's fine.
    This problem nags on me as I am a task master and the constant hard crashes of outlook is annoying as #$# and I'm very worried that my Outlook .pst files will eventually get corrupted by the constant crashing.
    Any suggestions or a shoulder to cry on would be nice...
    Thanks,
    Rick

    Feel like all I do is talk to myself on this "help" board. This is why Apple is miles away from taking over the corporate enterprise... mickey mouse support.
    Additional info, my @me.com email settings in Outlook, I used this after having problems with the recommended settings.
    Account Type: IMAP
    Incoming Mail server: p99-imap.mail.me.com
    Outgoing SMTP: p99-smtp.mail.me.com
    Password is remembered, SPA not required for login
    Outgoing mail server SMTP requires authentication
    Advanced tab: IMAP: 993 & SSL  // SMTP: 25 & Auto
    Maybe this matters..maybe it doesn't.. not worry  Outlook crashing 10 times a day is fun..thanks Apple!

  • Jmc.dll crashes java.exe

    First of thanks Sun's engineers for hard work on Java and JavaFX! I really enjoyed the features and demos from javafx.com.
    Unfortunatly all of the demos involving media playback are crashing java.exe with jmc.dll being guilty (probably access violation - jmc.dll in the error dialog reports 0.0.0.0 version - but not sure). Well, I think it is my system's fault, because when I got rid of all codecs that could play mp3, java.exe stopped crashing (at least for DraggableMP3Player demo, SimpleVideoPlayer crashes without writing hs_err), but gave me MediaUnsupportedException. Regarding fixing my system - I'd like to avoid the pleasure of reinstalling Windows and I think it would be good for others having this problem to nail the cause of it. Could you explain how jmc.dll is dealing with platform codecs? How it checks what is installed? Does anyone else seen jmc.dll crashing java? Could it be hardware issue (I have nforce2 sound card)?
    I've created issue [http://javafx-jira.kenai.com/browse/RT-2530] if you have the same problem please vote for it (you first need to register for free :))

    I sure have put some work in this bug. I hope this will be gone soon :). I'm somewhat surprised that nobody seen it beside me - no votes, no blogs about it. But UnsupportedMediaException is known for sure and I believe it is related (that's why I've voted for it). Thanks for all your sweat, tears and blood you put in JavaFX! :)

  • Ntdll.dll crash, exception 0xC0000005 After TestStand Deployment

    I am trying to deploy a TestStand system, with custom test sequences, process model, some custom .dlls, and dynamic vi calls.
    After finally getting the deployment to build, I can now successfully install on the deployment machine.
    The deployment machine will successfully open my test sequence, and run my modified FrontEndCallbacks.seq. 
    I get stuck, when I try to run the actual test sequence!
    When I do so, I get the error message telling me that ntdll.dll crashed. I don't know what this is, but I gather that is a Windows dll of some kind.
    I am trying to figure out the cause.
    Development machine: Win XP, 32-bit. TS 2010 SP1, LV 2011.
    Deployment machine: Win 7, 64-bit. TS 2010 SP1, LV 2011 RTE.
    The AE assisting me in this suggested that I had a .NET issue, but version 4, which was suggested I install, is installed.
    Please help!

    Sure thing...
    The interesting bit - this only happens if I try to run my test sequence with my modified process model. If i open a new sequence, and run it, this doesn't happen. I say this is interesting because, in either case, I am only pressing 'Test UUTs' - and this processes GUI info for the model, the test sequence isn't executed until I enter a SN and click go.
    Attachments:
    Run Error.png ‏91 KB

  • Business Contact Manager add-in crashes Outlook when EMET 5.0 is installed

    We have Outlook 2010 and Outlook 2013, and some of our users have Business Contact Manager (BCM).  Once we installed EMET 5.0 with the Recommended settings, the BCM add-in would crash Outlook.  EMET logs no messages to the Event Log.  The
    only entry in the Event Log is Event 1023 from .Net Runtime stating:
    .NET Runtime version 2.0.50727.5485 - CLR: Fatal Execution Engine Error (000007FEF798600A) (80131506)
    I'm guessing no one else uses BCM and EMET as these forums and the rest of the Internet are devoid of any related posts.  We've tried toggling DEP, SEHOP, ASLR settings based on other posts about problems with other Outlook add-ins and EMET without
    any change in behavior.  We have tried removing the OUTLOOK.EXE entry from the list of apps in EMET, but Outlook always loads with a green check mark in the "Running EMET" column. 
    Are there any settings for Outlook in EMET so that it will work with the BCM add-in?
    Assuming #2 is too complicated, is there any way to keep EMET from running Outlook as an EMET-protected process?  As I mentioned above, I've removed it from the App list in EMET but EMET still insists OUTLOOK.EXE is "Running EMET".
    Any help would be appreciated.  Otherwise, we're scrapping EMET.
    -Nate

    If you remove the Outlook.exe entry from the list of apps and it still shows as protected the changes you have made are not active. I guess that the changes you make when you toggle a protection for the Outlook process are also not active for the same reason.
    Did you check if your changes are activated by using the 'EMET_Conf.exe --list' command from an elevated command prompt?
    Do you use a Group Policy to configure EMET? In EMET 4.1 you must use 'EMET_Conf.exe --refresh' if you made a change in the policy settings and after the policies are applied. In EMET 5.0 the service takes care of that but maybe there is a delay or the group
    policy settings are overruling the settings from the GUI and therefore also the changes you make through the GUI.
    W. Spu

  • Acropdf.dll crashes when opening email in Outlook

    I'm not sure what forum to post this question in ... hopefully this is the correct one.  We have several users whose Outlook crashes whenever they attempt to open an email with a PDF attached.  The crash report indicates acropdf.dll is the culprit.  This is happening with various versions of Office and Windows.  Out of 30,000 users, we have about 100 people with this problem.  This problem does not occur with Web Access, only with the Outlook client.  I realize this could be a Microsoft issue, but researching a solution showed a lot of people having this problem, and I was hoping someone on here might be able to point me to a solution.
    I have uninstalled and reinstalled Office, Reader, Flash, and ActiveX.  I have made sure Windows updates have been installed.  I have uninstalled and reinstalled all the fonts (copied from another computer with no problems).  Nothing solve the problem.
    Any ideas?

    I may have posted this in the wrong forum.  The computers in question have Reader, Flash, and ActiveX installed.  When attempting to open an email with a PDF attachment, Outlook encounters an unexpected error and closes.  Viewing the crash report show acropdf.dll is the culprit.  I didn't see a generic Reader forum to post this is.  Let me know if I need to move it to another forum.

  • EMET 5.1 crashes Outlook.exe, Photoshop.exe and Communicator.exe. Please explain why it would do that?

    Hi,
    EMET 5.1 is crashing/not opening these applications on two of our staff workstations (Both are Windows 7 x86):  Outlook.exe, Photoshop.exe and Communicator.exe.
    One computer, EMET crashes Communicator and Outlook.  The other Computer, the EMET crashes Photoshop only.
    Obviously, it works for everybody else.  Can someone please explain to me why would EMET crash these apps if it works for the rest?  Could it be that it found a possible threat/exploit to the machine? 
    How do I mitigate this problem?
    Please advise.  Below is a sample of the error.
    Fault bucket 1031393421, type 17
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: communicator.exe
    P2: 4.0.7577.4103
    P3: 4fd6bebb
    P4: EMET.DLL
    P5: 5.0.0.0
    P6: 545ffd74
    P7: c0000005
    P8: 00060310
    P9: 
    P10: 
    Attached files:
    C:\Users\xx\AppData\Local\Temp\WERD21D.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\xx\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_communicator.exe_7fba75e97ffde076db3fe52dd74029de19dc38_15d4e56e
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 97ed67e2-de0a-11e4-822e-00125a5e8f35
    Report Status: 0
    Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480306d
    Faulting module name: EMET.DLL, version: 5.0.0.0, time stamp: 0x545ffd74
    Exception code: 0xc0000005
    Fault offset: 0x0006714e
    Faulting process id: 0x15c4
    Faulting application start time: 0x01d0721e6fc383e7
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014 (32 Bit)\Photoshop.exe
    Faulting module path: C:\WINDOWS\AppPatch\EMET.DLL
    Report Id: b159a74a-de11-11e4-86b9-1cc1de578f37

    One guess is that old Outlook plugins can sometimes cause issues with EMET.  Try starting Outlook in safe mode, by holding down the CTRL key when starting Outlook to see if that helps, and look in Outlook in File / Options / Add-Ins menu item to see
    the add-ons that are installed.  Verify that the OS and apps have all the latest patches if you haven't, though you have probably already done that.  If those don't work you could try unchecking the EMET application protection boxes for the
    application that isn't working, one by one.  Note that EMET 5.2 is out now so that might be something to try too. 

  • Viewmail crashing Outlook 2010

    I am working with a customer that is using the Viewmail pluggin for Outlook with their Unity Connection system. We are seeing the viewmail pluggin crash after a day or two once it is installed. We have tried removing the pluggin, repairing office, and then reinstalling the pluggin without success. We are using Outlook 2010 on Windows 7 (32-bit) SP1 machines. We ae using Unity Connection 8.6(2a) along with Webview 8.6(7). Attached are the error messages we are getting.
    Any help would be greatly appreciated.
    Thanks,
    Michael

    Hello Michael,
    1.Does the issue happen when you close outlook, open outlook or just random?
    2.If you disable any type of remainder including the calendar, do you still
    get the error when opening Outlook? This is to rule out the fact that by having any type of remainders enabled
    could pop-up the exception.
    3. Is there any additional add-in installed in Outlook?  It has been seen to fail randomly with other Third Party add-ins for example ClickToCall
    If this is the case i would recommend to test VMO without any additional add-ins for a couple of days.
    **Within the information you provided i do not see your Exchange version, however if you would happen to have Exchange 2007 believe you are hitting the following bug:
    http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCua16644
    CSCua16644 Bug Details
    VMO loses account association on Outlook 2010 on windows 7
    Symptom:
    VMO would lose its configuration whenever Outlook 2010 is restarted giving the following error:
    The Explorer has been closed and cannot be used for further operations. Review your code and restart Outlook.
    Outlook.ExplorerClass.get_CurrentFolder()
    AddinExpress.MSO.2005.DLL: N 00000 (0x0) JIT
    VMOAddIn.ExplorerWrapperBase.Explorer_SelectionChange(explorerActivated As Boolean)
    AddinExpress.MSO.2005.DLL: N 0012 (0xC) IL
    VMOAddIn.ExplorerWrapperBase.ExplorerWrapperBase_Activate()
    AddinExpress.MSO.2005.DLL: N 0024 (0x18) IL
    VMOAddIn.AddinModule.adxOutlookEvents_ExplorerActivate(sender As Object, explorer As Object)
    AddinExpress.MSO.2005.DLL: N 0021 (0x15) IL
    AddinExpress.MSO.ADXOutlookAppEvents.DoExplorerActivate(explorer As Object)
    AddinExpress.MSO.2005.DLL: N 0008 (0x8) IL
    Exception Message: An error has occured in the code of the add-in.
    Exception Target Site: Object reference not set to an instance of an object.
    Conditions:
    UC 8.6.2 with single inbox Exchange 2007
    VMO 8.6.7 - Outlook 2010
    Windows 7 enterprise 64 bit
    Workaround: Not Known
    Best regards and hope this helps,
    David  Rojas Peck
    Cisco TAC Support Engineer, Unity
    Email: [email protected]
    Phone: 1-407- 241-2965 ext 6406
    Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
    Cisco Worldwide Contact link is below for further reference.
    http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Maybe you are looking for