PDFs are not displaying thumbnails

Help! PDFs are not displaying thmbnail images (Windows 7, 64-bit). The same document displays just fine on my 32-bit computer. Any suggestions from the geekiverse? (The odd thing is that just ONE pdf is displaying its thumbnail ok in 64-bit. Huh? How about that for perversity?!)

In Adobe Reader:
use the menu View > Show/Hide > Navigation Panes > Page Thumbnails

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