PE 11 new install on WinXP system - Debug event error, can't open program
Hi everyone,
I searched the community for similar errors and followed a couple of troubleshooting steps suggested for older versions of PE, but they didn't work. I just installed Premiere Element 11 on my Windows XP office desktop (also installed PS Elements 11, which works without a problem.) Install went well and I rebooted the system as prompted. Every time I attempt to open Premiere however (I am not attempting to load any video files, I just want to open the program to start a new project), I get the splash screen at first, but after a few seconds of "Loading" and/or "Initializing" a bunch of parameters, the program hangs and following screen pops up:
"Premiere Element Debug Event"
Premiere Element has encountered an error.
[..\..\Src\Core\Preferences.ccp-338]
Continue
When I click on "Continue" the following window pops up:
"Microsoft Visual C++ Runtime Library"
Runtime Error!
Program: ..e\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
The application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information.
OK
So, here I am support team... Need more information, lol. I will also add that clicking the OK after the second window pops up often doesn't close the Premiere splash window still visible in the background, I have to CTRL-ALT-DEL and kill it manually by ending the process in Task Manager.
I installed the same program - same s/n - on my home computer as well, with no issues (that's a much newer, and much faster, Windows 8.1 system however.) I think you are entitled to install 2 copies though, right? So this wouldn't be related to too many attempts to register the same software?
Thanks for any help.
umbertob
Wea re not Adobe. We are Premiere Elements users who visit here under our own free will (unscheduled) to help other Premiere Elements users with their Premiere Elements workflows.
Please detail the resources of your Windows XP computer. What edition is it...professional, home premium, or other? You realize come April 2014 Microsoft will discontinue support for Windows XP. Apparently you can continue to use it, but Microsoft points to security risks in that state.
a. how much installed RAM, how much available
b. how much free hard drive space
c. is the video card/graphics card used by the computer up to date according to the web site of the manufacturer of the video card/graphics card.
Did you install the program to the computer default location according to the installation process?
Please review and then we can discuss the details.
Thank you.
ATR
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