PE12 APPCRASH dvamarshal.dll

Question

This is an informational post, as others have had this problem with no solutions given.  I just had a long chat with Adobe support and wanted those who might have the same problem to hear what they have to say.
I have a new install of Windows 7 64bit on an i7 with 8GB RAM and on-board Intel video (driver from 1/2014).  Two weeks ago I downloaded and installed Adobe Premiere Elements 12 (I had used 1, 2, and 3 before, and finally 12 will import my MJPEG files!).  It worked fine for two weeks, then last night is crashed with this error:
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Adobe Premiere Elements.exe
  Application Version:    12.0.0.0
  Application Timestamp:    530bd24a
  Fault Module Name:    dvamarshal.dll
  Fault Module Version:    11.0.0.0
  Fault Module Timestamp:    523cc62d
  Exception Code:    c0000005
  Exception Offset:    0000000000034961
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    5a5c
  Additional Information 2:    5a5c7f2099c49d46ef167594373b054c
  Additional Information 3:    e2a1
  Additional Information 4:    e2a18ccc946fae77ae70bd7ffb1dd642
I had not made any changes to my computer between it working and not working, other than Windows Updates, and Restore did not help.  So I checked the forum first of course, then I uninstalled, reinstalled, performed System Restore to various dates when it was working, removed all references to Premiere Elements from the registry (it leaves a lot behind) and reinstalled. I tried running the app directly from the exe. Nothing helped. Organizer runs fine, just not Editing.
Chat support (which BTW I discovered is not accessible if you use the MVP Hosts file) told me that there is a possibility that uninstalling and then reinstalling in Safe Mode (you need to run the Windows Installer service manually) might work.  But their real answer was to FORMAT and RELOAD Windows (and obviously every other piece of software you have and all your data!!!).
Haven't been back home to do this yet, but wanted to get this out to the community in case someone has this happen.  I will be back and let you all know if Safe Mode install worked.
I'm wondering if I should create a separate boot partition just for PE12 and Windows with no changes being made to it ever. Maybe that will keep any dll's from becoming corrupt.

Answer 1

Phaeton
Thanks for the reply. I understand your concerns.
Have you tried the classical steps, as just in case measures, in spite of the  Problem Signature data?
First...does the problem exist with or without the antivirus disabled?
1. Deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which it exists
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
2. If necessary...
a. If you can get into the program at any time, Help Menu/Sign Out (otherwise, skip this step)
b. Uninstall (Control Panel/Programs route)
c. free ccleaner run through (regular cleaner and registry cleaner parts) to get rid of leftovers from incomplete installs and reinstalls.
CCleaner - PC Optimization and Cleaning - Free Download
d. reinstall the program with the antivirus and firewall(s) disabled.
By the way, in order to work with MotionJPEG in Premiere Elements 12, did you have to download and install any codec packs that might be
contributing to the issue?
Sometimes unlikely suggestions hit the issue head on; sometimes not. Let us see.
Thanks.
ATR