PE12 freezes when adding media

I haven't used PE12 since about April, and now that I have something to do, the program will not let me add media by any means.
I have already had issues with audio problems (here Re: Video Quality dropped and Audio out of sync (APE 12)) and went through the Handbrake sequence to try and edit some new clips. However when starting a new project (as described in previous thread) no matter how I try to add media (drag & drop, files/folders) the dialogue box that says"adding media" pops up but nothing happens. no status bar progression, no timer icon, nothing. Try to click cancel and the the (Not Responding) message appears in the box. I then get everyone's favorite message "Premiere Elements 12 has stopped responding. Would you like to Close the Program or Wait for it to Respond?".
I have done both. I've restarted the computer. I've installed the updates and restarted. I've even tried going into a previous project and adding media to that. No luck.
PE has been nothing but a headache from the word go and I'm about to seek a refund. If you're trying to decide on PE12 or something else, go with something else. 

BadWolfRacing
Sorry to learn of your Premiere Elements 12 on 8.2 64 bit setbacks. For background, are you still working solely with the HandBrake converted video as source media?
1. My current understanding is that, if you purchased the product from Adobe direct, then you have within 30 days of purchase for the money back. If purchased some place else, then you need to contact the seller for its return policy. Adobe is strict about 30 days within purchase, so be aware of that and watch the date. See Adobe Chat
Under Membership, Account, Payment..
Contact Customer Care
2. Premiere Elements and HandBrake conversion apparently was the answer to your prior question. Now it sounds like you cannot introduce media into Premiere Elements at all. Am I correct in understanding that this is true for old and new projects? If so, it would appear that the issue goes to program rather than project? Does the problem disappear if you disable the antivirus program?
a. Have you deleted the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which it exists?
To do that
Local Disk C
User
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can view the complete path cited.
3. Also, please make sure that you do not have pile ups of preview files, conformed audio files, and conformed video files.
See Libraries/Documents/Adobe/Premiere Elements/12.0 and the Adobe Premiere Elements Preview Files Folder and the Media Cache Files Folder.
And, Edit Menu/Preferences/Media and its Media Cache Database area.
4. I think it highly unlikely that the current issue targets your video card driver version since it was only April 2014 and all was going well with the HandBrake converted videos as your source media. Was there an automatic video card driver update from April 2014 until now July 2014?
Let us know if any of the above worked for you. If not, we will consider other troubleshooting if you wish to continue with the product. Depending on your answers, the next step might be to Sign Out of a project Help Menu/Sign Out, uninstall the program (Control Panel), ccleaner run through (regular and registry cleaning parts), and then reinstall with antivirus and firewall(s) turned off.
Looking forward to your follow up.
And best wishes whatever your decision.
ATR

Similar Messages

  • Itunes freezes when adding media to Iphone

    I have just updated to Itunes 10.2.2.14 on Windows XP, I also have never synced my Iphone 3g to itunes, but when attempting to add any media to the iphone, the progress bar stops halfway on the first song, the arrows remain spinning but nothing happens, until about 20 minutes later it says there was an error and the media could not be copied, how can i fix this?

    Jeremy,
    Thank You for the reply but my issue was not in the attachment you sent.
    iTunes freezes when I attempt to add music to my ipod classic especially playlists I have made.
    iTunes recognizes my ipod but when I "add" that when the issue starts.
    I have my large library on a pc using windows 7. I have no issue adding music to my device on
    my macbook pro but like I said, my 60,000 song plus library is on my pc.
    Any additional help would be greatly appreciated.
    Happy Holidays,
    JJ

  • Trouble with Premiere elements 12 freezing when adding media

    I'm hoping that someone can  help me.  I am trying to add large (45 min) MP4 files to a project but only certain files are getting added.  I have 50 files I want to add but some cause the system to freeze then crash.  Any suggestions?
    Thanks
    Kim

    MP4 is a wrapper, what is inside YOUR wrapper?
    Exactly what is INSIDE the video you are editing?
    Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
    Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
    What is different between the files that work, and the ones that crash?

  • ITunes 11.0.2.26 freezes when adding folder to library

    iTunes 11.0.2.26 freezes when adding folder to library. This did not occur with any previous version and is taking place with several different folders. Adding files as a batch wrks fine.

    Hi DJ_Dan,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    - Judy

  • HT203793 Playlists freezing when adding music to them now, how to unfreeze?

    Playlists freezing when adding music to them now, how to unfreeze? I'm not using Match.

    Try closing the Music app completely and then reset your iPad.  You will not lose any data.
    In order to close the Muisc app, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
    Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • Acrobat freezes when adding a signature field

    We are currently using Acrobat 9.5.5 (updated on 12th June 2013) on a windows 7 (64-bit) machine, when adding a signature field to a PDF that has been created using the AdobePDF printer (from a file created in AutoCAD 2013) Acrobat freezes and starts to use excessive amounts of RAM (peaking at around 1.9GB), and eventually either crashes or after about 30 seconds adds the field.
    We've tried to use Acrobat XI (trial version), but this seems to make the problem worse (using over 3.5GB of RAM) and taking in excess of a minute to eventually add the field.
    The problem seems to be limited to certain files, 2 in particular are causing the problem, both of which are around 5MB in size, when we add a signature to other smaller files the problem isn't as crippling, the "freeze" only stays for a couple of seconds and the field is usually added.

    We don't control the forum emails, you do.
    For each separate message,
    1. Return to the forum ("View the full discussion")
    2. Sign in at top if your login isn't shown
    3. Click Stop email notifications

  • IPad Mini freezes when adding a new mail account

    Hi, I have just bought the new iPad Mini, and when I try to set up my pop mail account, it comes back with an error saying that the SMTP server doesn't work with SSL activated, and asks if I want to try with this off. If I select yes, it attempts to verify forever and there's no way to stop it. If I choose no, I can then change the settings of my ingoing and outgoing server details but it still freezes when I hit save and it tries to verify.
    Has anyone else come across this problem and found out how to solve it? I am up to date with the software updates and my mail client is Virgin Media.

    Close the Mail app in the Task Bar and re-launch.
    Double-click the Home button to reveal Task Bar. Hold Mail app down for a second or two; tap the minus sign to close app.
    If it still doesn't work, try a reset.
    Hold the Sleep and Home button down (together) for about 10 seconds until you see the Apple logo.

  • Program freezes when adding text to clip

    Hi,
    I have sent a 40 minute slideshow to PE7. I am splitting the slide show at various points and inserting short video clips. After having added text to both photos and video two or three times, I now find that the program freezes when I either try to add further text or even if I try to edit previously inserted text.
    Has anyone a solution to this please?
    Thanks
    Jim
    P.S. the reason I am adding video to the slide show and not the other way around is that I like the pan and zoom facility of the slide show which is not available as a transition in PE7.
    Apparently I cannot add video clips to slide shows in PSE 7 - or at least not more than 5 seconds of video at a time.

    Hi, Thanks for you reply.
    The photos are between 1 to 3 MB each if thats any help, My Sony Handycam was set to 16:9 format but I can't select this in Project preferences which seems fixed at 4:3. The point is that I have used photos of this size in a project containing both photos and video previously without problems. I have not tried to splice video footage into an imported slide show before.
    I will investigate further later.
    Thanks again
    Jim

  • ITunes freezes when adding playlist to classic ipod

    Happy Holidays,
    I recently downloaded itunes update to my windows 7 computer and am
    having a major issue adding playlists or songs to my ipod classic.
    iTunes freezes up and won't let me add content to my devise - could
    someone share a fix or some knowledge please.
    Thanks,
    JJ

    Jeremy,
    Thank You for the reply but my issue was not in the attachment you sent.
    iTunes freezes when I attempt to add music to my ipod classic especially playlists I have made.
    iTunes recognizes my ipod but when I "add" that when the issue starts.
    I have my large library on a pc using windows 7. I have no issue adding music to my device on
    my macbook pro but like I said, my 60,000 song plus library is on my pc.
    Any additional help would be greatly appreciated.
    Happy Holidays,
    JJ

  • IDVD08 freezes when loading media

    Most of them are AVI files (Xvid and Divx) which I installed proper codec. I don't know why the program freeze when I try to load the media tab to put some movies into the DVD.

    I have exactly the same problem and after try almost all possibilities including:
    1 reinstalling SL
    2 reinstalling ilife 09
    3 delete idvd preference
    Problem continues....however here it was way to solved and hope can help you.
    Create a new user and test imovie, idvd and all other ilife apps and loading imovie projects. It works with a new user. That only means that one of the libraries of ilife is corrupted.
    GO back to your old user account and remove all imovie projects and create a new iphoto library. It problem is solved then one of the videos on one of the libraries is corrupted. Go back to your old iphoto library first and put all videos you have on your iphoto on the trash (temp). Check it, if works only you need to do the videos one by one to the iphoto library until to find it. Same procedure with your imovie projects and events.
    In my case it was a corrupted event in imovie that freeze all the apps in ilife.
    Hope that helps.

  • ITunes 10.3.1 freezing when adding new tracks (library located on external HD)

    Installed the new iTunes 10.3 beta earlier and tried to add new songs into my library. However, it takes approx 30 mins to add 4 songs and sometimes it simply won't even add and just freezes. I tried updating to 10.3.1 and the problem persists. I haven't seen anyone post this problem, the closest I have found are others' iTunes freezing when syncing with iOS devices. I'm not sure if it makes a difference but my library is located on an external HD and the option to "Copy to iTunes library" is ticked. However, I doubt that's the main problem since if I actually wait it out and add only 1,2 songs at a time it still works, although it just takes a random amount of time to add (5+ minutes per song).
    I'm hoping someone has a solution or can identify this as a bug? I've been considering downgrading to iTunes 10.2.2 so I can actually add songs to my library (but can't seem to find a link anywhere to 10.2.2). If someone could provide a link to 10.2.2, it would be incredibly helpful as well. Thanks in advance,

    Hi,
    finally worked! I found this post and it has finally worked I understand it is the same as WHATHECK's answer so thanks WHATHECK!
    You have to be certain that you have backed up your Library's and Playlists and that you are doing the one in the root (if like me you use a HD any old library/playlists instead of deleting them put them some were safe just incase and make sure you are re-creating the library from your root folder i.e user/music/itunes
    Anyone trying thishttps://discussions.apple.com/message/15093132#15093132
    Good luck!
    Seriously thinking of not updating itunes next time...

  • Illustrator Freezing When Adding Second 3d Revolve

    Hi,
    I've been using Illustrator for almost 48 hours now in an effort to make a 3d logo for my next website and everything has been going fine until I try to add a second 3d revolve effect to a globe containing letters. Whenever I do this Illustrator stops responding at multiple points during the process and freezes permenantly when I click ok and the loading bar for "rendering artwork" is halfway through.
    I've tried making Illustrator a high priority process in Windows Task Manager, but that does not help. I don't have many other programs running and the ones that are (Firefox, FileZilla, Notepad) don't use up much system memory. When frozen Illustrator only takes up 50-60% of the CPU and about 600MB of memory.
    I am running Illustrator CS5 on a Windows 7 PC:
    Processor: Pentium(R) Dual-Core CPU E5700 3GHz
    RAM: 4 GB
    The desired end result I am looking for is nearly identical to the following image, but with the name of my site instead of "breaking news":
    http://www.clipartof.com/portfolio/stockillustrations/illustration/3d-black-red-and-silver -breaking-news-globe-212078.html
    Is Illustrator capable of making such an image?

    ...I try to add a second 3d revolve effect to a globe containing letters. Whenever I do this Illustrator stops responding...
    It would not be at all surprising for a double-application of 3D Effect to cause it to perform at such a crawl as to make you think it crashed--or to actually make it crash. You're misunderstanding AI's 3D Effect.
    Do not apply multiple applications of 3D Effect to the same object. Even if it didn't hang, the results would not be what you expect. For example: Forget about the orbiting text; I'll get to that in a minute. Suppose you just have a 3-character word, "Not", converted to paths. The paths are filled, and unstroked, as they should be. You apply 3D Extrude with no bevel. 3D Effect builds a 3D model of that, and then renders it as a group of flat, 2D paths. So far, so good.
    But now you apply 3D Extrude again. By doing that, you've just told Illustrator to apply 3D Extrude to each of those flat 2D paths that make up the rendering of the first extrusion. You are not adding a combination of two 3D transformations, one being the extrusion and the other being a rotation. Even if it did finish rendering, the result would be a hideous mess, not at all what you are expecting it to be.
    Your example looks simple, and it would be for any full-featured 3D modeler, and even for Adobe Dimensions, which is what AI's 3D Effect is based on. But AI's 3D Effect is a very dumbed-down subset of that functionality. It is merely AI's long belated answer to the cheezy simple headline extrusions that are common in every cheap drawing program, and even in Office applications. It's technically better than those in ways particular to vector drawing in a Bezier drawing environment, but it's still really just intended for the simplest 3D transformations: Simple extrusions, lathes, and planar rotations of a headline or image; and a limited ability to map artwork onto the resulting surfaces.
    Your example requires each text character outline to be extruded (which 3D Effect can do), while also orienting each of those extrusions individually and differently within the same 3D coordinate system (which it can't).
    You could very tedously fake the construct you are trying to build by actually extruding and rotating each and every character outline individually, then simply arranging and stacking them on the page so as to merely look like it is one model. But you simply cannot have multiple objects at different XYZ orientations in a slingle model in AI's 3D Effect. That's the debilitating limitation that anyone familiar with its predicessor, Adobe Dimensions, have been complaining about in this forum ever since 3D Effect appeared.
    JET

  • Photoshop/Premiere Elements 11 Freeze When Getting Media

    Hello Everyone,
    Whenever I start Elements Organiser, there is an on-screen message that there are files ready to import and that the Organiser will now import these files into the Catalog. Then a "Getting Media" box displays and, at some point, say 56%, the "racing cursor" appears and the programme does nothing more. It just freezes and eventually there is a Windows message stating that the programme is not responding. This happens in Elements/Premiere 11. I reinstalled Elements 6 and the file importing works quickly and without problem in that version of Elements.
    This is a new, custom-built PC, running Windows 7 Home Premium 64-bit. 16 Gb memory. Adobe programmes were installed for 64-bit OS exactly as directed in Adobe instructions. All hardware drivers are up to date. No other problems with any other software, just Adobe's Elements 11 bundle !
    Suggestions ? Solutions ? Other, older Adobe programmes work just fine. When will Adobe correct these programming bugs ? Will they ever ?
    Thank you in advance for any helpful advice.
    Sincerely,
    Rafi C.

    Hello,
    Well, actually, I think on my machine it is 'services.msc'. Yes, I found it and it doesn't help with the problem of the 'getting media' process freezing. I have gone so far as to remove ALL media from this machine, and STILL the programme displays images as it tries to import files that aren't there. This problem is ALSO duplicated on our old WIN7 32-bit machine and also on a neighbour's WIN7 32-bit machine, all with different copies of Elements 11.
    At this point, my question is quite specific: where is PSE11 finding media files that are no longer there ?
    I am just happy that our old PSE6 works like a charm--no problems there. Too bad those programmers are probably long retired ! What I'm going to do now is basically write off the Organiser as a waste of time and money. I'm putting shortcuts on the Desktop to the PSE andPRE 11 editors. And will install Picasa and use that to sort our media files.
    But, in the meantime, again, where is Origaniser finding downloaded media files that have been removed ? Is there a file within PSE11 Organiser that we can delete ?
    Many thanks for your help.
    Rafi C.

  • ITunes freezes when adding artwork

    every so often when I'm adding albumart to iTunes my cursor freezes on the box in the bottom right corner, with no easy way to get it unstuck  (looks like this - http://i247.photobucket.com/albums/gg155/Mo-Dilla/frozen.png). I have to quit/restart in order to fix it. Please help this glitch is making it very frustrating to update my music.

    I thought this was a problem until today. I added artwork to a mp4 file and it froze as expected. Rather than ending the process with a force quit, I browsed a web site. In about 4 minutes, the artwork was added and itunes was no longer froze. I don't know why it happens, but I suggest that you leave itunes alone for 10 minutes or so and see if the artwork gets added eventually. This may work differently on a mac than on windows, but hopefully not.

  • How to fix Premiere Elements 12 crashing when adding media from flip or camera.

    I am using Premiere Elements 12 on an HP Pavilion g6. My OS is Windows 7 Home Premium. I am connecting a Verizon LG Lucid, trying to load video from my phone to my computer via Premiere. After selecting "Add Media" and "Videos from Flip or Cameras", Premiere freezes, then crashes.
    The strange thing is, I have been able to load videos from this phone before without a problem.

    Sellers13
    At this point, are you OK with editing your cell phone video in Premiere Elements 12?
    From what I have read of your cell phone, you should be using the project preset of
    NTSC
    DSLR
    1080p
    DSLR 1080p30
    Are you?
    Are you setting the project preset manually before you import the video or letting the program take over the project preset setting task as it does by default?
    You can check the project preset that was set by going to Edit Menu/Project Settings/General and seeing what the readings are for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio.
    Assuming all that is OK, is your video and audio in sync when you play back your video from the Expert workspace Timeline?
    If so, great.
    ATR

Maybe you are looking for