PE4 shuts down when clicking on DVD burning button

I'm new to PE4, with a sony Vaio laptop under Vista - Matshita DVD burner.
PE4 works fine except when I want do burn a DVD : as soon as I click that button, PE4 shuts down with the message "windows has met a problem etc..."
DVD burning works fine with windows DVD creation etc... all drivers up to date, tried to reinstall PE4, no change !
Anyone could help ? Thanks

Yes, I tried holding down the shift key when openint PE4; I changed the location for encoding and media files ; no improvement, problem is still there !
By the way, I looked into the so called "windows report and solution to problems"( I got it in french, so my translation is approx.) Here is the detail of what windows says (could it help ?) :
Signature du problème
Nom dévénement du problème : APPCRASH
Nom de lapplication: Adobe Premiere Elements.exe
Version de lapplication: 4.0.0.0
Horodatage de l'application: 46f98f81
Nom du module par défaut: HSL.dll
Version du module par défaut: 0.0.0.0
Horodateur du module par défaut: 46f985e8
Code de lexception: c0000005
Décalage de lexception: 002a27a1
Version du système: 6.0.6001.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: fd00
Information supplémentaire n° 2: ea6f5fe8924aaa756324d57f87834160
Information supplémentaire n° 3: fd00
Information supplémentaire n° 4: ea6f5fe8924aaa756324d57f87834160
Thanks again for your help

Similar Messages

  • Itunes shuts down when clicking anything

    My iTunes shuts down when I click anything on the screen other than the music. If I click anything on the sidebar (Store, Playlists, Library, etc.) or the album artwork it shuts down. I have tried pulling all the iTunes preferences out of the library and restarting the computer. This does not fix the problem. This has been going on for a few months, but I have been downloading the newest versions of iTunes and it continues to happen.

    Hey chaimoy,
    It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
    http://support.apple.com/en-us/HT203206
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • Acrobat 8 shuts down when clicking "Edit"..."Preferences"

    Update 8.2.0 made it impossible print pdf so I reinstalled Acrobat 8, and it solved that problem. But now the program shuts down when I choose "Edit"..."Preferences"
    Is there anyone who have encountered this issue and hopefully have a solution for it?
    /Magnus

    Uninstall, use the Microsoft Installer Cleanup tool, then re-install.

  • Itunes shuts down when clicking on "add a file"

    When I click on File/ Add file to Library Itunes shuts down (Message: "Itunes has stopped working"). However, adding a folder to the library works. I have the latest version 12.1.1. Any suggestions?

    Hey chaimoy,
    It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
    http://support.apple.com/en-us/HT203206
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • **HELP** itunes shuts down when clicking apps key

    Hello,
    I need help with my itunes, since updating my software last week to IOS 7, I lost the majority of my apps off my phone, so when I now connect my iphone to itunes and click on the apps key to update the phone, itunes compleyely shuts down unexpectedly.
    i use an iphone 4 and have no idea why this is happening?

    Hey chaimoy,
    It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
    http://support.apple.com/en-us/HT203206
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • LR 3.2 shutting down when clicking the Import button

    When I click on the import button in LR 3.2 it shuts down the program and sends me back to my desktop....any ideas???...Thanks
    Message title was edited by: Brett N

    You can manually download and install the update to LR 3.6 from http://www.adobe.com/downloads/updates Change the dropdown list at the top to Lightroom – Windows and click Go.
    Since LR just shuts down, perhaps your catalog or preferences file are corrupted. 
    Try pressing and holding the Alt key while starting up LR, and see if you get as far as it asking what catalog to use.  If you do, try creating a new catalog and seeing if it’ll open that ok.
    If not, then try deleting your preferences file using the following page as a guide to its location - the misspelling in the URL is that way on Adobe’s site:
    http://helpx.adobe.com/lightroom/kb/preference-file-locations-lighroom-3.html

  • CRXI Shuts down when clicking on Create New Connection

    I have been working with both Crystal 8.5 and XI on my system together for a couple of years and have had no problems.  I've been working primarily in 8.5 for the last several months and only needed to view a few reports in XI (without problem).  Now I am trying to create a new connection in XI (version 11.0.0.1282) and it shuts down the Designer completely without any error message.  I can't find the old knowledgebase that used to be on the Crystal Decisions website so I thought I would post here to see if anyone has heard of this issue.
    Other mitigating factors may include VS2008 Pro installed on system in the last few months but since then I have created a new report in XI and 8.5 and run them in VB2008 with the Report Viewer as a test of a new program I want to build.  That was just before Christmas.
    I am probably going to have to reinstall but I am not sure if I have the latest version updates here.  Is the above version the latest?  And if not, where can I download the updates?
    TIA rasinc

    NTDLL!RTLDISPATCHEXCEPTION9In crw32__PID__5876__Date__01_11_2010__Time_10_50_54PM__360__Second_Chance_Exception_C0000005.dmp the assembly instruction at ntdll!RtlDispatchException9 in C:WINDOWSsystem32
    tdll.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to write to memory location 0x00030ffc on thread 0
    Module Information
    Image Name: C:WINDOWSsystem32
    tdll.dll                             Symbol Type:  PDB
    Base address: 0x7c900000                                                       Time Stamp:  Wed Aug 04 03:56:36 2004 
    Checksum: 0x000af2f7                                                              Comments:  
    COM DLL: False                                                                          Company Name:  Microsoft Corporation
    ISAPIExtension: False                                                                 File Description:  NT Layer DLL
    ISAPIFilter: False                                                                         File Version:  5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
    Managed DLL: False                                                                   Internal Name:  ntdll.dll
    VB DLL: False                                                                             Legal Copyright:  © Microsoft Corporation. All rights reserved.
    Loaded Image Name:  ntdll.dll                                                      Legal Trademarks:  
    Mapped Image Name:                                                                 Original filename:  ntdll.dll
    Module name:  ntdll                                                                     Private Build:  
    Single Threaded:  False                                                              Product Name:  Microsoft® Windows® Operating System
    Module Size:  704.00 KBytes                                                      Product Version:  5.1.2600.2180
    Symbol File Name:  c:symcache
    tdll.pdb36515FB5D04345E491F672FA2E2878C02
    tdll.pdb   Special Build:  &

  • Ask to shut down when pressing backspace or eject button

    I recently changed my topcase (macbook late 2007) through an official repair service and after some days I noticed that when i press the button "backspace" or "disk eject" the computer asks me "Are you sure you want to shut down your computer now? (Restart) (Sleep) (Cancel) (Shut Down)". It doesn't happen always.
    Since the shut down button is nearby the other two buttons, I believe there is some kind of contact on the keyboard. Is that possible? do i need to bring back to the repair service?
    thanks and good apple all!!!

    I think you're right, and you need to bring the machine back and ask the folks at the repair center to double check their work.
    Good luck!
    ~Lyssa

  • Ipad shuts down when I press the home button

    While reordering my app folders, I attempted to use the home button to close some apps and my ipad screen blackens- then the apple icon appears. I my able to "wake" it up again in a minute or so.  A couple of times, the brightness was reset to very low. It's plugged in and has at least 80% charge.  I did a hard reset; problem still ocrruring. I noticed that the app I moved, was back to it's orginal place- weird. Any ideas?

    Try this to calibrate your home button:
    Open a stock iOS app (e.g., Clock). Once the app is open, press your iPad’s power button until the ‘slide to power off’ screen appears. From that screen, press and hold your Home button until iOS force quits the stock app you have open. You’re done!

  • Computer shuts down when burning

    Why does my computer shut down when I try to burn my Itunes playlist on a Cd?
    Toshiba Satellite    

    air traffic controller
    What computer operating system is your Premiere Elements 10 running on?
    If not asked before, what video card/graphics card does your computer use? NVIDIA GeForce? If so, please read Announcement at top of this forum describing the Premiere Elements 10 NVIDIA GeForce issue and related how to solution information.
    Please review the Adobe document dealing with troubleshooting burn to disc issues
    http://helpx.adobe.com/premiere-elements/kb/troubleshoot-system-errors-freezes-burning.htm l
    After that, we can decide what next if necessary.
    If any questions or need clarification, please do not hesitate to ask.
    Thank you.
    ATR

  • Computer shuts down when I click on the list or grid display button

    I've uninstalled an reinstalled 3 times and instead of the computer shutting down when I start itunes as it was doing, it only does it when I click on the display as a list, grid or cover display button. However it seems to unistall some parts at the same time as I can't open it all afterwards (error message says its not installed). This started to occur after a couple of weeks of non use and when I last used it I purchased songs from itunes. I now have current version but didn't when it first statred to happen. Help!!

    Okay ... we'd better have a closer look at the minidumps the PC has been producing to see if they can turn up any additional information on what we're dealling with here.
    Open "My Computer", and see if you can find a directory called C:\Windows\Minidump. (That's where minidumps usually go on a PC, so long as the Systemroot hasn't been set to some other folder.)
    If it's been collecting minidumps, there should be files in there with names like "Mini(number-numbers).dmp"
    (If you have "Hide filename extensions for known file types" enabled in Windows, the ".dmp" extension may not appear on the dump files. The numbers in the file name will be different for each minidump, if minidumps are present.)
    Once we've tracked down some minidumps, we can have a go at analysing them.
    1. Download and install the Windows debugging tools from here:
    http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
    2. Go to Start, All Programs, Debugging Tools For Windows, Windbg
    Once you open Windbg, you will presented with a blank screen.
    3. Click on "File > Symbol File Path". Here you will enter the symbols
    path. Symbols are needed to effectively debug.
    The path will be:
    SRVc:symbolshttp://msdl.microsoft.com/download/symbols
    4. Enter in this path and click OK. Now, go to "File > Save Workspace"
    so that your symbols path is saved for future use.
    5. Go to "File > Open Crash Dump" and load the file.
    (An "Open Crash Dump" screen will appear ... doubleclick "My Computer", doubleclick "Local Disk", doubleclick "Windows", doubleclick "Minidump", and doubleclick on one of the minidumps in there.)
    You will/should get a message to save base workspace information. Choose no.
    Now you will get a debugging screen. It takes a little bit to run it,
    as the symbols have to be downloaded as they are needed.
    After the "bugcheck analysis" part of the screen comes up, look for the component that seems to be causing the crash. (It'll say "Probably caused by" ...)
    Let us know the precise name of the component. (Include any file name extensions like .dll or .sys.)
    If you can, have a look at several of your crash dumps. Are all the crashes being caused by the same component? If not, could you let us know the names of the various components being cited in the various crash dumps?

  • Reader X shuts down when trying to open more than one pdf, or when clicking certain categories in settings

    Until a few weeks ago I have never had a problem opening more than one pdf at a time. Now Reader just shuts down when I try to do so. The same thing happens when I click on the yellow highlighted categories in settings. All the other categories open fine.
    Appreciate the help of anyone who can help me solve this.

    I guess you didn't know, but yes you can close more than one app at a time. You can close up to 3 apps at a time in the new IOS7 on the iPhone. Try opening at least 3 apps and then double click the main button to see what apps are opened. Then swipe to the left to see the three of them on your screen. Your not gonna see the ones on the side entirely but you can still put all three fingers on them, then simply swipe them up and it closes them up.
    The thing is, when you have let say 10 apps open, and you start using this trick, some of them will stay open meaning you swiped them up to close them down but the bottom icon stays there. When you come back to your main IOS desktop and then go back to close the programs that you have opened, you can see that those apps are still opened. There is only like 2 or three out of all the 10 you had opened that stayed open, but none the less it's a bug in the system I presume.
    You also asked about the icon at the bottom. When you are seeing what apps are opened, there is always a small icon at the bottom and on top you have a representation of what you were working on, and that is the part you swipe up. But often time the bottom icon will stay opened after swiping 2 or 3 of the apps to close them.

  • IMac Shutting Down when DVD player is in use

    So, I know a lot of folks have been mentioning the new iMacs heating up and shutting down. I'm managing my heat issues okay to this point, and I use Photoshop, Illustrator, and InDesign every day.
    But - the thing keeps shutting down when I try to play a DVD!
    Anyone? This one has me stumped.

    You are connecting the mini display port on the 2010 iMac to WHAT to try and get TDM to work?

  • Adobe photoshop elements 8 causes the computer to shut down when I click; won't reinstall. Ideas?

    Adobe photoshop elements 8 causes the computer to shut down when I click on it. I can't reinstall the program. Suggestions for troubleshooting? All other programs work fine.

    Hi, thanks for your reply. I had installed PSE8 about 2 years ago and it had worked well until today. When ir crashed the computer, I tried uninstalling PSE8 and then reinstalling the program. No luck. T he operating system is Windows 7 Home Premium.  
     Vance

  • Imovie shuts down when I click to Export Movie, share or finish project.

    Imovie shuts down when I click to Export Movie, share or finish project.
    I have upgraded RAM Memory cards from 4 to 8 GB and cleaned away the soft wear and files I do not need.
    The movie is in HD and about 25 min long.
    The "Problem Info" says:
    Process:         iMovie [1190]
    Path:            /Applications/iMovie.app/Contents/MacOS/iMovie
    Identifier:      com.apple.iMovieApp
    Version:         9.0.2 (1099)
    Build Info:      iMovieApp-10990000~3
    Code Type:       X86 (Native)
    Parent Process:  launchd [102]
    What is there to do?
    /Nicco

    Hello there, averypamby.
    The following Knowledge Base article offers up some great information in regards to sharing/exporting your video in Motion:
    Motion 5: Export a QuickTime movie
    http://support.apple.com/kb/PH16623
    Export your project as a movie file
    Choose Share > Export Movie (or press Command-E).
    Choose an export format from the Export pop-up menu.
    This menu provides a list of codecs.
    Choose an option from the “Open with” pop-up menu: 
    Do Nothing: The movie is not opened after the export is completed. 
    Open with QuickTime Player: The movie is opened in QuickTime Player. 
    Open with Compressor: The movie is opened in Compressor (if installed on your system). 
    Choose an option from the Include pop-up menu: Video and Audio, or Video Only.
    If you’ve set In and Out points in the Timeline, use the Duration pop-up menu to choose whether to export the sequence or the portion between the In and Out points. 
    To specify additional Motion-specific options, click Render.
    For more information about options available in the Render pane, see Render settings. 
    To see details about the file to be output, click Summary.
    Click Next.
    Enter a name and choose a location for the exported file, then click Save.
    Motion renders and saves your movie.
    Important:    The Export Movie command does not use background rendering, so you must wait until rendering is finished before you can continue to work in Motion.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

Maybe you are looking for