PE9 suddenly will not work for no apparent reason

Question

I have been successfuly using Premier Elements 9 for the last month since I bought it. This last Thursday, while trying to find video footage online for an upcoming project, one or several bugs came into my computer and almost killed it, and since its recovery, Adobe Premier Elements 9 has suddenly decided that it is "not compatible" with my computer. Even though I have double and triple checked my computer requirements. I need this program for project, need it very badly in fact, but what the heck is going on with it? My computer has since been debugged, cleaned out, and fixed. I have tried uninstalling and reinstalling multiple times, to the same end: whenever I click to open PE9, it pops up with one of those windows asking "Do you want to allow this program to make the following changes to your computer?", I click yes, and absolutely nothing happens. It doesn't open, and it obviously doesn't make the changes it's talking about. Coincidentally (or not), at the same time, the Photoshop Elements I bought with PE9 has decided that one second after I open it, it will "encounter an error/problem" and be forced to shut down with no explanation as to what the problem was or how to fix it. Photoshop Elements has also been working fine. My computer is 100% fine now after its fiasco, but these programs refuse to work. A little help or assistance would be greatly appreciated. Thanks.

Answer 1

I know you say you've cleaned and debugged your computer -- but if you clicked Yes on a window asking if you'd like to modify your computer, there's a very good chance you've downloaded a virus or, at the very least, some troubling spyware.
Run the maintenance regimen I recommend in my books and in the FAQs to the right of this forum. In most cases, this particular strain can be remedied with Spybot S&D and Advanced System Care (even if your antivirus missed it). But, if not, a good virus scan with your antivirus program or, better, Malware Bytes may get your computer back up and running.
Hopefully. Unless the thing you've downloaded is deadlier than the typical bug. (This is as true for a Mac as it is for Windows PC, by the way. A notorious Mac virus has been bringing down Apple computers left and right lately! And, unfortunately, free maintenance programs, like Spybot and Advanced System Care, don't exist for the Mac -- so you may need to pay to get your machine running again.)
BTW, how much clean, freshly defragmented space is left on your C drive? You'll need at least 30 gigs to keep your computer running well.
Meantime, watch out when looking for videos online! Beware of freebies. And NEVER approve ANY offer to modify your computer unless it's a computer you've intentionally installed.