Peak Time Issues & Unable to Speedtest

Over the past few months I have had issues with my broadband sync and speed so much so that I complained and have been dealing with the exec level tech team in Newcastle. Who seem to think they have solved my issues but clearly have not...
Although my router is syncing at 7008kbs, on a night from say 6pm-8am my speeds drop right down to 2/3 meg and and at somepoints even unable to surf at all. I have a samknows ofcom monitoring unit on my line that shows my line is so up and down and how bad the BT DNS servers are, but even that is not unable to log test at peak times due to the poor service.
To make matters worst when I try and do a BTspeedtest, it says that both my phone number or my service id (got this from BTW when I had issues) are not authorised to do any test. I have been having issues on and off now from mid Feb, and its starting to really hack me off!!
If anyone can suggest anything I am fed up of going around and around with the tech team in Newcastle and BTW..
My stats:
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down / Up
SNR (dB): 6.6 20.0
Attn(dB): 44.0 23.5
Pwr(dBm): 19.8 12.3
Max(Kbps): 7552 1080
Rate (Kbps): 7008 448
Mode: G.DMTChannel: InterleaveTrellis: ONLine Status: No DefectTraining Status: Showtime Down UpSNR (dB): 6.6 20.0Attn(dB): 44.0 23.5Pwr(dBm): 19.8 12.3Max(Kbps): 7552 1080Rate (Kbps): 7008 448

Thanks for the reply, yeah my sync stays solid the snr goes down a little to about 5.9/6 but I keep the sync its just the throughput. ELC gave me a pin to use if I need to call them and an email, but they said the issue before was a VP issue which has now been resolved. I sent them my sam knows stats card from the monitoring unit that shows how up and down my throughput is but they said unless my sync drops this is normal for an "adaptive line" and it sucks because I can not do any speedtest..
Also the BT speedtester says that my phone number is not autorised to do a test and my BBIP service id number is not valid?
I have just done a speedtest now via speedtest.net that said my throughput was 5864 ( which is about right for a IP profile of 6000) but later its faster to download using my mifi dongle lol
any suggesttions would be most helpful

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Slow internet during 'peak times' after hurricane in BIllerica, MA

Around 2 PM on tuesday, 10/30/2012, we lost power for about 30-45 minutes. Before then, pretty much all day and night the ms while playing any sort of game was anywhere from 40-80, usually 40-50 sometimes going up to 80 randomly but never notiecable.
After the brief power loss, internet has been around 90ms during the day, and without fail at 7pm until around midnight its anywhere from 140-200ms. In the early hours of hte morning (2 am-ish), it goes back down in the 50 range.
I've checked with the forums of the games that I have been playing and no one else is experiencing this, including friends of mine that play on the same servers etc.
I've restarted the modem, once the night of the power loss, once again today (11/1). Solves nothing nor would it since its a peak time issue. Also, in thinking maybe the power loss screwed some setting, I ran the "optimize connection' tool from my computer. Nothing's changed.
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Scott L.
Billerica, MA
**edit** Normally this isnt a big issue, but the majority the games I and others in the house use are very heavy person to person games, where the difference between 40ms and 200ms is actually pretty massive. One of the reasons we switched from Comcast to Verizon was because of the tremendously low latency Verizon provides, and after playing with 40ms for 11 months, 140-200ms is painstaking ***edit***

Okay, just got home. Was told ms was around 100 all day, slowly fell to 42 until about 8:00 when it started to climb again, where it currently sits at 90ms. Here are the traceroutes/pathpings. According to the website of the company that makes the game, the server I am playing on is located in Chicago.
Tracing route to 12.129.206.130 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 10 ms 8 ms L100.BSTNMA-VFTTP-09.verizon-gni.net [96.233.113.1]
3 7 ms 9 ms 8 ms G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 11 ms 10 ms 9 ms so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 42 ms 19 ms 19 ms so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 18 ms 19 ms 18 ms 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 18 ms 19 ms 19 ms 192.205.36.57
8 97 ms 96 ms 91 ms cr1.n54ny.ip.att.net [12.122.86.6]
9 100 ms 96 ms 96 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 100 ms 96 ms 99 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 96 ms 90 ms 98 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 95 ms 94 ms 95 ms cr1.slkut.ip.att.net [12.122.30.25]
13 98 ms 96 ms 101 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 95 ms 170 ms 150 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 95 ms 98 ms 98 ms 12-122-254-238.attens.net [12.122.254.238]
16 94 ms 93 ms 93 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 206.18.148.200 over a maximum of 30 hops
0 Scott-PC.home [192.168.1.3]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
3 G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 192.205.34.49
8 cr1.n54ny.ip.att.net [12.122.86.6]
9 cr2.cgcil.ip.att.net [12.122.1.2]
10 gar3.cgcil.ip.att.net [12.122.132.213]
11 12.122.251.22
12 63.240.130.214
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Scott-PC.home [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
0/ 100 = 0% |
5 25ms 0/ 100 = 0% 0/ 100 = 0% so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
0/ 100 = 0% |
6 69ms 0/ 100 = 0% 0/ 100 = 0% 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
0/ 100 = 0% |
7 66ms 0/ 100 = 0% 0/ 100 = 0% 192.205.34.49
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.86.6]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% gar3.cgcil.ip.att.net [12.122.132.213]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214
Trace complete.

Peak times online gaming lag issue

Hello,
I am a Verizon high speed Internet residential customer and have been having serious connection issues to a particular service for several months now.
The connection issues involve extreme lag, and even an inability to connect, to BigPoint Game's "Battlestar Galactica Online" game. The issues only occur during peak times, from 7 to 11 p.m. EST, but are severe enough that I have been unable to play the game when I'd like (and am able) to.
I've contacted the game's administrators and support and discussed the issue at length; they have concluded that the issue is on Verizon's end (and has nothing to do with my own computer), particularly since I am able to easily connect to numerous other websites, games, etc. during these times without any issues or lag.
I am posting here because I have spoken with many other indiviudals who play this particular game, and those who are Verizon customers have all noted to me they experience the same severe connection issues to "Battlestar Galactica Online" during peak times every night, an issue which has been ongoing for months. In fact, the game's support staff have specifically stated that the issue is Verizon's fault.
Does anyone have any suggestions, or can Verizon confirm that they are aware of these issues and communicating with BigPoint games to correct them? Or is there another explanation?
Thank you for your help.

Hey Nick,
We would like to have a look at this for you, especially when you say you have no connection issues with any other web sites.
Can you run a tracert to the game web site for us so we can do some investigating?
~Jess

Massive speed drop during peak time!!

Hi,
I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer!
I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse.
I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
13:58:12, 23 Nov. ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
13:58:11, 23 Nov. ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
18:55:08, 23 Nov. ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
18:55:07, 23 Nov. ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
After a network test on my xbox one (wired connection) I got the following:
7.05pm
Download speed: 0.34Mbps
Upload speed: 0.88 Mbps
7.20pm
Download speed: 0.05Mbps
Upload speed: 0.87 Mbps
Speedtest result:
I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm
During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers.
Thanks in advance for any help,
Ben
Solved!
Go to Solution.

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Speed meltdown at peak times BT engineer appoint n...

HI I hope I still get help from this forum dispite been a customere of TalkTalk but before you close this page for been on the "other team" Im here for advice before I commit to agreeing to a BT engineers visit where I will be charged £65 if no fault is found and if this happens an I still have the issue it will be like taking a dagger to the back an paying for it.
My issue is this and I have had it for far too long now as long as i can remember but as devices become reliant on a constant speed the issue is starting to dog me more then ever. Basicaly my internet speed is approx 3.90mbps all day all night 18 hours of the day but as soon as 6pm come till about 11pm my speed can drops to approx 0.70mbps an long periods as low as 0.40mbps totaly unusable for catch up tv buffering on even standard play nevermind HD content with web pages loading in image by image it reminds me of of old 56k modem days an win 98.
Talktalk tell me that my SNR is fluxuating an suspected a router flault they organised a test router to be posted out this in my heart I knew this would not fix the situation having been upgraded with a fibre enable router 12 months ago for if i choose to go fibre although I still only have standard Broadband, the issue did not resolve with newer version router and nor did it improve with the brandnew router they dispatched for testing purposes. So in short the issue is happening on 3 roouters umteen different filters I have tried just as many adsl cables from router to masterbox and always testing speed using wired Lan cables which again have used about 5 in testing an still i slow down at this peak time. I may add that I have my router direct into the master socket even removing the front faceia plate and plugging direct into test socket as talktalk desired for testing.
Im informed that lines tests show no fault but my SNR is flucuating as I say they say router fault but I fail to believe 3 routers can have same fault they have now asked me to agree to terms and conditions to a visit from an engineer to which states that I will be liable to a fee if No fault can be found if the line needs upgrading to deliver adiquet service and if internal wiring of my doing causing the fault. I have no internal wiring as well just adsl cable from master socket to routers ive tested.
Im worried I will be charged a fee for no fault found and to be landed with £65 bill an still suffer this meltdown at peak times will be like a slap to the face with a large trout but think ther has to be some kind of issue somewhere !. I really dont know which way to turn.
I read that talktalk promise never to slow down peak times an yet I read to expect some kinds of lowering of speed peak times but to suffer a drop 3.90mbps to 0.70/0.40mbps is peak time meltdown.
I would just like some kind of advice before i commit to this engineer apointment yet not commiting means I paying line rental an for broadband service which is really not delivering unless i surf/ catcvh up with my programmes thro the night or during the day which is not possible.
I dont know if it worth mention but I just remember 10 yr ago an 8 yr ago everytime i transfered services from 1 provider to another their was issue with activating me services I remeber an engineer had to visit twice as after switch over I was unable to call out the engineer had to place a tracer box on my master socket an off he went to the exchange and was a while. On returning he said he had difficulty finding my line as in his words the line had been split due to low avalability of lines. On the 2nd occasion the engineer didnt visit me but a visit to the exchange was needed before my services resumed after i switche dprovided it just didnt seem straight forward for me that is why is sticks in my memeory banks. Just thought I would mention this in case it helps shine light to resolve this current issue
Please any help would be appreaciated

Your not one of us we wont help attitude is why the world is in the sorry mess it is declining into and Hmm at we are called BT but not part of BT open reach this that and the other....this is why despite all the advertising all the flyers in my door all the sales calls to which i pretend to be interested for so long waste your time then give the following reason to why i will never ever be with BT ever again for last 12 years. Before the monthly fee for internet went mainstream an long before Bband aprox 1999 very few company's offered a monthly tariff for dial up it was by main 1p a min to connect BT started a monthly tariff to compete with freeserve worldonline and after 6 mths suddenly announced it was to terminate the contracts of the heaviest users. Their was no reason just a letter or termination of services and most comically no telephone number for answers just an address to write which was the most Northern point of Scotland no doubt to head off disgruntled customers. Seems BT wanted peoples cash but for people not to use the service much.
Basically every time I get a call or knock on the door from BT they get laughed at I see things havnt changed now suffering the identity crisis with products. services and maintenance not knowing where its head feet an azz is.
that was 1999/2000
You were at it again in 2001
Are BT Openworld Set To Get Tough On Heavy ADSL Users? ... They have already written to heavy Satellite Broadband users telling them that if they dont stop using excessive bandwidth they will loose services .
I get a sense just how much they actually value customeres your money good just dont use us too much.
Or was that not BT but a branch off

Infinity speeds at peak time

Huge problmes in the Mold area, had a hove move on 15th septmeber 2 miles from old house where recieved constant 80 / 20 speeds.
Infinty was installed on 24th september and for first day had 72 mbps speed on line with profile of 77 which was great.
Since 25th my speeds range as follows
5 am - 8 am - 68 - 75 mbps
8am - 12pm - 50 - 68 mbps
12pm - 4pm - 30-45 mbps
4pm - 6 pm 12 - 25 mbps
6pm onwards 0.6 - 5 mbps on average
This has been going on for 25 days now, numerous faults raised and closed by level 2 network teams, 3 engineer visits by open reach only to tell me its not an equipment or line issue, simply the exchange has too many people on infinity and cant cope with use during peak times.
BT refuse to admit this and continue to tell me every night that it will be fixed in 24 hours day after day, engineer has said if i am getting 70 meg at off peak times then its a circuit issue.
At a loss now at what to do other then try and cancel under terms that service can not be provided, neigbours are on normal BT broadband in my area and get constant 12 mbps speeds for £30 a month less, seems that may be only option while infinty 2 is knackered

Are there any problems shown for your exchange. http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

CVP Server NIC is down automatically in peak time

Hi All,
We have IPCC Setup with IPCC 7.5 and CVP 7.0.
We have two CVP physical servers (co-resident with Call Server, VXML Server, Media server)
And call flows work via H323 protocol (not using SIP).
Load balanced via CSS, Call Routing VIA gatekeeper (ras)
We have noticed that in peak time any one of the CVP server NIC card goes down and come back automatically after few minutes.
Any one knows about any bug in CVP 7.0 or any design issue.
please help us resolve this issue.
with Regards,
Manivannan

That command should return nothing - you have TCP offload enabled. You need to disable those things. This is the cause of instability. There are plenty of references on the Internet about disabling TCP Offload.
You can do it on the adapter out of the Windows configuration for the Network.
If it is an HP DL380 in disguise (MCS-7845-H-x) , you can also do it from the HP Network Utility, which is easier to use and you can ensure that the TCP Offload Engine is turned off. Is it an HP box?
If it is, fire up the utility and tell me if LAN Teaming is engaged across the two NICs. Maybe you know - do you have two CAT5 connections?
Regards,
Geoff

Slow peak time broadband - intentional or a possib...

Anyone else experience drastically reduced download speeds at peak times recently?
In the past 2-3 weeks I've gone from a constant 24/7 speed of 3.4Mbps to very random speeds at peak times. It can range anywhere from 0.6Mbps to 2.8Mbps.
I've done various speed tests at speedtester.bt.com and always get different results.
I've used a non-BT speed tester (speedtest.net) to get results that aren't an hour apart and the results here are strange. One test may give 1.1Mbps, another test only seconds later will give 1.6Mbps, another one again straight after could give 0.8Mbps, another 2.5Mbps and so on.
My IP profile has never changed from 3500k so I can't blame this. I'm wireless but I've tested wired too but no change. I've tried different wireless adapters tto. I'm not sharing a wireless channel with anyone so can rule out this. I know I haven't gone over my monthly limit. I've tried different routers. I've even been connected to the test socket for the last week or so but it's still the same.
I read a lot about users getting their speeds reduced at peak times, but I'm under the impression if my speed was reduced it would be a constant capped speed, not randomly going from 0.8 to 2.5Mbps in a matter of moments and then back to 1Mbps-ish.
It may not even be a "peak time" problem but I can't think what else it could be. At weekends I get 3.4Mbps, after around midnight and very early mornings (5am to 7am-ish) I get 2.8-3.4Mbps.
I did have an odd period of a week or so before this started of getting a download speed of 4Mbps (this was with an IP profile of 3500k oddly enough) - then the problems started. Might be a coincidence though.
There's no point speaking to anyone in a call centre in India since all they'll say is that my line is fine etc etc.
Anyone else experience this and found out what's causing it?
I just fail to see how I can go from a constant, never-buding-from-this-speed 3.4Mbps for months down to 1Mbps when all technical signs (IP profile fine, equipment fine etc) point to there being no reason why this is the case.

welcome to the forum
if you are using p2p during peak times then the speed is managed
your problems sounds more like conegestion on your exchange when more people want to use the net at peak times and then download improves when people go to bed or during the day when they are at work
you can check your exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow Internet during Peak Times

Hi I am actually a Sky customer but because of living in a rural area everything is done through the BT lines.
I'v known for awhile that if you are downloading or using p2p programms through peak times, your internet is slowed during peak times intentionally by BT, which I have no problem with, and since I am a Sky customer but working through the BT lines this also effects me.
However...
The internet is getting slowed down even though no downloads are occuring during peak times, I am the only one in my house that uses downloads (parents just use facebook), whenever I do download it is for games on steam, but now I just do them at another house because...
1) 10mb internet isn't all that great for downloading large files I would rather not leave my PC on for 2 nights just to download a game
2) I can go to a friends house and use theirs and not be effected by the peak time limit, and download at a very high speed
My step brother uploads videos to youtube, and when he does them, its usually about 12AM before he goes to sleep, and never during the peak times, that is the upmost most stress that happens in terms of our internet traffic.
The internet slows down at exactly 5:15PM to 11:15PM, every single day, and during this time the internet is pretty much unusable, even to browse web pages, watching videos on youtube(in lowest quality 240p) or playing xbox/pc/ps3 is stictly a nono.
This is a quote from a rather basic forum page
"Total time taken to generate the page: 61.17250 seconds"
Even google takes an abnormally long time to load.
I phoned Sky and they said they cannot do anything as it is BT owns the lines and I should expect a call from BT soon, they did phone, but I was not in, and have never had a phone call again.
I am just wondering how can I resolve this issue.
Thanks
Stefan

you can check here to see if anything shown as a problem at your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

High latency to my server during peak times

Hi,
Basically, the latency to my server in Germany is going over 100 ms during peak times, when not in peak times, the latency is as low as 24 ms.
Below is a traceroute, as you can see at hop 11, the latency drastically increases, when it's not peak times, the latency to this hop is around 13 ms, this hop seems to be part of BT's network.
Tracing route to 5.175.***.*** over a maximum of 30 hops
1 <1 ms <1 ms <1 ms BThomehub.home [172.16.0.1]
2 12 ms 12 ms 11 ms 217.32.146.164
3 12 ms 12 ms 12 ms 217.32.146.190
4 13 ms 13 ms 13 ms 217.32.147.226
5 13 ms 13 ms 12 ms 217.41.168.205
6 13 ms 13 ms 12 ms 217.41.168.109
7 14 ms 12 ms 13 ms acc2-te0-0-0-14.l-far.21cn-ipp.bt.net [109.159.2
49.216]
8 13 ms 14 ms 16 ms core1-te0-15-0-17.faraday.ukcore.bt.net [109.159
.249.159]
9 13 ms 13 ms 13 ms 62.6.201.187
10 13 ms 13 ms 13 ms t2c3-xe-11-2-1-0.uk-lon1.eu.bt.net [166.49.211.1
98]
11 110 ms 108 ms 105 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 112 ms 114 ms 114 ms xe-8-1-0.fra61.ip4.gtt.net [141.136.108.42]
13 174 ms 114 ms 115 ms ghostnet-gw.ip4.gtt.net [141.136.102.102]
14 114 ms 115 ms 116 ms de-node101.host1plus.com [94.249.201.101]
15 118 ms 118 ms 121 ms 5.175.***.***
Trace complete.
I am on Infinity 2 and I am from London, incase it matters.
Thanks for any advice!

To me, this looks like a very specific problem with a particular pipe/router (166-49-211-38.eu.bt.net), rather than general congestion as my pings to uk servers are just fine and pretty consistant.
It is just when you start to route out of the UK things start to misbehave
Last night, the latency started to increase until it hits its unpleasant peak around 2200 (I gave up at this point)
Around 1900 ->2100, it was ok(ish) , but notice it slowly creeping up
11    39 ms    39 ms    37 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    35 ms    35 ms    33 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    46 ms    46 ms    45 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    54 ms    53 ms    54 ms 166-49-211-38.eu.bt.net [166.49.211.38]
From Around 2130 onwards it starts to get quite nasty
11    78 ms    78 ms    79 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11   110 ms   110 ms   110 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11   114 ms   112 ms   115 ms 166-49-211-38.eu.bt.net [166.49.211.38]
Is there a chance that one of the Mods could take at look at the router in question and see if there is a peak time congestion issue ? (It would be very appreciated)

Broadband Slow in peak times & packet loss?

Hi guys,
I've had a number of months of reasonable surfing, but about a week or so ago I started getting problems with my broadband, at first I thought it was just "one of those things" so I left it for a while and when I got up the next day the problem had seemingly vanished. However later that evening the problem re-emerged and the pattern has continued ever since, with it being 'normal' during the day and then incredibly slow in the 'peak' times. I'm on totally unlimited (no useage cap) so I'm not expecting my broadband to be throttled and I haven't made any changes to the setup in the house for a number of months, so interference etc from my own equipment isn't an issue. I've connected my laptop directly to the hub and that had no effect on the problem.
During the daytime we get around 3-5mbps (its still abit lame, but its the best we can get :<), and then in the last few during the evenings those speeds have been being slashed to around 0.3-0.8mbps and at times it just dies on us.
I've been in contact with the helpdesk in india, but I'm at a point where I need some of the friendly mods to help me out as I'm not overly happy with the service on those phone lines with their standard flowchart of "help" where last night I was asked the same question 2/3 times by the same person in the space of 20 minutes :'(
Here's a snapshot of about 2 1/2 hours of 'uptime' during the problem period, the HEC events/ CRC events stats look mindblowingly massive so I suspect they are the symptoms of the underlying problem, the question is what is the underlying problem and how can I get it fixed. I can see alot of other people have been having similar problems - are we all in the same boat, could it be something widespread such as the weather? (I've looked on the status page and our area is apparently ok though)
As always any help would be greatly appreciated
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 23.0 dB
Line attenuation (Down/Up):
36.4 dB / 20.0 dB
Output power (Down/Up):
20.0 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 1715
CRC Events (Down/Up):
309275 / 2527
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1138083 / 787
Error Seconds (Local/Remote):
7538 / 2693

I mean this is remarkable, it gets to later on in the night and its literally feels like someone somewhere has flicked a switch somewhere and it's back to being useable, i'll add further results from various points throughout the day tomorrow
00:30
1. Best Effort Test: -provides background information.
Download Speed
3.69 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.69 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.45 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps

Poor 4g lte in 23024 during peak times

Good evening
Most nights my wife and I experience extreme slowness in the 23024 zip over 4g. We've tested it with several devices spanning two Verizon accounts, so it's unlikely to be a device issue.
Is there something we can do? Is the local tower simply being overworked when everyone is home? Granted I'd love a resolution but simply getting confirmation of the problem would help.
BTW, when I say slow speeds, typically .6 Mbps or less. During non peak times we can see 8 Mbps. We love streaming media but speeds that slow make it painful.
Thanks.

Lasina,
Thanks for getting back to me. I don't know that I had tried that when
specifically having the problem, but will try now:
Galaxy Note 4 - download .66 Mpbs, upload 2.11 Mbps
after restart: download .2.19 Mbps, upload 2.39 Mbps
attempting again w/out restart: download 0.53 Mpbs upload 1.80 Mbps
attempting again w/out restart: download 1.05 Mpbs upload 1.77 Mbps
I've also got a:
Netgear Router MBR-1515
My Wireless Number: +1540....
download: 1.13 Mbps, upload 2.46 Mbps
Results seem pretty sporadic, regardless of restarting. Should I expect a
restart to help?
Any other advice?
Thanks.
Damian
On Sat, Jan 3, 2015 at 7:51 PM, Verizon Wireless Customer Support <

Thought you didnt get slow downs at peak times?

how come bt say that you wont slow down within peak times but on this site somewhere it says you may notice slow downs during peak times (4-11)???? im still getting high latency issues and its between these times. apparently theres only 30 out of 100 people in the cabinet, surely exchange congestion if thats the case.

So where are you seeing the latency spikes?
If you found this post helpful, please click on the star on the left
If not, I'll try again

Internet dropping at Peak Time, I'm being throttle...

Hello
To put some context to this we've had problems for a while now with our internet and the connection dropping and being slow during peak times. I've recently been informed of throttling that can occur during peak times to high usage users. I'd qualify as a high usage user but as my package is Unlimited and the fair use policy has been abolished last year, thus I should not be getting throttled as I most definitely am. I have run tests and know enough about IT to know that this is the case but yet whenever I speak to someone over the phone (which I have done many times) they are not able to help me and tell me to do go through the same motions and state that there is nothing wrong with the line. I have been unable to get the throttling turned off over the phone and it's just infuriating now. To clarify I've had this package since before 2013 and as such my deduction is that the my P2P download speed is still being capped.
Can a moderator on these forums help me with this problem?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
If you have not renewed your contract since 2012 then it is possible you still have the p2p in your t&c. Run the gkasnost test and check. It would be worth renewing your contract as you may be paying more than necessary for your broadband
http://broadband.mpi-sws.org/transparency/bttest.php
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Peak Time Issues & Unable to Speedtest

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