Pearl 8100 Screen goes blank and Red flashing LED then will not respond.

Hi,
This is my first post here (however I'm on other forums as well) I wanted to see if anyone has come across this.
Briefly here is the low down...
* We have BES 4.1.038 (will be updating soon to 4.5 or 5)
* Platform Version is 2.7.0.66
* Blackberry Version is 4.5.0.52
It's also showing on the BES as having communicated with the unit within the last 10 mins.
any ideas?
Paul Croker

Hello Paul_Poker and welcome to the forums!,
I think in your situation you should look into reloading the software on the device. Just make sure you back up your data before proceeding so you can have a copy of it. Of course the application loader will take of this for you by default.
1) Here is how you back up your device.
2) Here is how you reload the software cleanly on the device (Alternatively, Here is an article on how to use the Web-Based software loader)
3) Here is how you restore your data to the device if it is not backed up automatically
-tg
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Pearl 8100 Screen goes blank and Red flashing LED then will not respond.

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