Pearl 8130 Desktop Manager Troubles

I am trying to update the software so I can send/receive picture messages and get the updated software. I installed the desktop manager and when I try to go to application manager, it says there is an error, to contact customer service and that something is not installed correctly. I know this sounds like a very novice thing, but I'm still getting used to having a BBerry. Can someone help me please?

Have you installed the most recent version of Blackberry Desktop Manager?
If no - get it here: http://na.blackberry.com/eng/services/desktop/
Uninstall the current BB Desktop Manager, restart your computer and install BB Desktop Manager.
To update your blackberry device OS - check this link: http://na.blackberry.com/eng/services/devices/

Similar Messages

Pearl 8100 desktop manager

I have lost my desktop software manager for the pearl 8100 running version 4.2. I have tried to download from the website but everything that I try from the dropdown menu doesn't work. Which one is the right one?

Uninstall BB Desktop Software you already have installed on your desktop computer.
Check this link for instructions for clean uninstall of this software.
Afer BB Desktop Software is uninstalled, open this link: http://na.blackberry.com/eng/services/desktop/
Click on "Download" button.
In drop-down list select: BlackBerry Desktop Software v4.7
Click on "Next" button below the drop-down list
Find
Desktop Manager 4.7.0 B59 English - Without Media Manager
and download it.
When it is downloaded - install it.
if your issue solved set "Solution" mark at the relevant post

Help! Desktop Manager Trouble

Someone please help! I use my BB for business - a lot. My company requires a password to be input after one hour of inactivity...no problem......but....I want to connect to BB Desktop Manager and synce my music, etc. When I try to connect to desktop manager, it asks for a password, but it's not the password I use for the "timeout". What password is it asking for?? My company IT guy says it's nothing related to my company. Thanks in advance for your help!

Scubaguy wrote:
Someone please help! I use my BB for business - a lot. My company requires a password to be input after one hour of inactivity...no problem......but....I want to connect to BB Desktop Manager and synce my music, etc. When I try to connect to desktop manager, it asks for a password, but it's not the password I use for the "timeout". What password is it asking for?? My company IT guy says it's nothing related to my company. Thanks in advance for your help!
Hi and Welcome to the Forums!
The two passwords are indeed the same. However, what usually happens is that, on our BB, we think we are typing one thing, yet we are actually typing something else due to a key modifier (e.g., caps, alt, num, etc.) being active (or inactive, as the case may be). So it is really critical to know exactly what the password is that is being entered into the device -- and it is likely in your case that such does not match the keys you think you are pressing.
I suggest the following. If your BB will show you the characters you type as you enter the password there, look closely at them. Sometimes, BBs will show the character for just a moment before changing it to an *. Check what they are. If it won't show you, there is another way...but it's more dangerous. If you intentionally enter your password on the device wrong 5 times, the BB will after that show the password in clear text rather than *'s. It's dangerous. But it might be the only way for you to discover what your device password truly is.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Os x desktop manager troubles!

Hello and good day, I'm new to this site and I've been forced here by way of a non-working mac to bb attempt. After installing the RIM desktop manager I hope I was able to back up my files, which it looks as though something is there.....but I am not able to retrieve anything! I updated my bb os as well to 5.0 and now have lost everything!!!! HELP!!!!!

Hi there!
MAC/BB integration is so special that it has it's own place in these forums. But, don't double-post, we will have this moved momentarily to the correct place:
http://supportforums.blackberry.com/t5/BlackBerry-for-Mac/bd-p/blackberryformac
That way, the right experts will have the best visibility.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

PLease Help !!! BB Pearl 8130 and DM

I have Vista 32 bit and I plug in my BB Pearl 8130 and the computer detects it under "My Computer". I can open my media card thru my computer, I go to Desktop Manager and I get nothing. I have installed, unistalled several times and nothing works.
I go to device manager and it is listed a " USB Mass Storage", I try to update driver it tells me it found driver , but encountered a problem installing...access denied
Thanks in adavane,
hkpga
Blackberry Pearl 8130

My desktop manager doesn,t connect to my BB.In connection options, the USB is up, but shouldn,t the lower options be highlighted?

Desktop manager download and rearranging files for Pearl 8100

I have a Pearl 8100 and lost my desktop manager CD and need to load it on to my new laptop. Where can I download this? I have tried a search here at this website, but I can't seem to narrow down what I need specifically.
Also, I was wondering if it were possible to move files around, specifically, from within a folder to the desktop. For example, Brickbreaker and Messenger.
Thank you - beth
Solved!
Go to Solution.

OverviewGet the most out of your BlackBerry® smartphone with BlackBerry® Desktop Software—an integrated suite of applications that manages the link between your BlackBerry smartphone and your email account, organizer and more.
BlackBerry Desktop Software FeaturesBlackBerry Desktop Software runs on your desktop PC, allowing you to:
Keep Your Desktop and Smartphone Data Organized
Synchronize your email and organizer information (calendar, contacts, memos and tasks) between your BlackBerry smartphone and your PC
Back up information from your smartphone to your PC or restore previously saved files
Easily Transfer Files, Music and Data
Transfer files between your computer and your BlackBerry smartphone’s internal memory or optional media card¹
Use Roxio® Media Manager² for easy management of your video and music files
Migrate data from a BlackBerry smartphone, Palm® Treo or Windows Mobile® based device to a new BlackBerry smartphone²
Add New Software and UpgradesLoad new applications and upgrades from your PC to your BlackBerry smartphone
Manage Your Enterprise Email
Create an auto signature to be included in the body of your outgoing email messages³
Filter the email messages you receive on your BlackBerry smartphone by key words and message fields³
Press here to download
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

Pearl cannot be discovered by Blackberry Desktop Manager

My computer connects to my Pearl via Bluetooth, but I cannot get the Desktop Manager to discover the Pearl. The Pearl uses Com3, but when I try to use Blackberry Device Manager to add a COM port, I cannot get it to add COM3. It automatically adds COM8, COM9, COM10 and so on. Does Verizon not permit a connection via Bluetooth? If so, how can I make the connection?

Issue resolved! : ) I deleted the browser cache data and the backup finally worked. Thank you so much for helping me resolve this problem.

.Desktop Software does not connect to Blackberry Pearl 8130

On Monday, 12/17/12, I accepted an update of Blackberry Desktop Software to 7.1.0.37 (Bundle39). Since then my computer is unable to connect to my Blackbeery Pearl 8130 through the destop software. The computer sees the Blackberry fine, so there is not a problem with the USB cable or connection. It is the Blackberry software that does not work. How do I revert to the previous version of Blackberry Desktop Software (which did work just fine)?

Forget it. I found an old download file on my computer and installed the software and now it works.

Setting BB Pearl Flip clock to network? Desktop Manager asks for an update to languages.

The Flip looks appears to require manual time adjustment rather than pulling the date and time information from the local network, either by setting it through options on the clock function, or through the Options - Date & Time menu.
My Desktop Manager keeps asking, when launched, an update to the same Danish, Norwegian, and Swedish languages. How do I turn it off?

I'll try to answer to some of your questions.
The Media Card is according to the OS verison on the BlackBerry. The model doesn't really matter.
Look at Options > About, third line down beginning with a "v.4.xxx".
Maximum capacities:
BlackBerry Device Software Media Card Size Limit
BlackBerry Device Software 4.2.0 -- Up to 2 GB
BlackBerry Device Software 4.2.1 -- Up to 4 GB
BlackBerry Device Software 4.2.2 -- Up to 4 GB
BlackBerry Device Software 4.3.0 -- Up to 8 GB
BlackBerry Device Software 4.5.0 -- Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above -- Up to 16 GB
BlackBerry Device Software 4.6.0 -- Up to 32 GB
if your issue solved set "Solution" mark at the relevant post

Desktop Manager won recognize my BB 8130 PIN

Hello, i bought a BB off my friend and am going to switch it over to my own plan but when i connect my BB to Desktop Manager it wont Recognize the PIN or the BB. what can i do and were can i go to check if the PIN and any other code/ expires or if there still is warranty on it?

Hello smokysmoke,
Welcome to the BlackBerry Support Community Forums
The first place to start is determining whether or not it is an issue with the device or the system you are connecting it to. You may want to test it on another system with Desktop Manager installed. If it fails to detect you may want to speak with you friend to find out what kind of coverage he had when he purchased the device.
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Blackberry Pink Pearl 8130 Synchronizing Trouble with Outlook Calendar

Recently I have attempted to synchoronize my phone and calendar at work (don't have it set up at home). During the synchronizing progress, as it is reading Outlook Calendar, I receive an error message "Operation Terminated Unexpectedly" when it reaches a certain record number. I have restarted my computer, attempted through the desktop manager to configure the synchronization but also get an error message there. Any suggestions?

Unfortunately, I have again tried to sync my phone and calendar, and again it is unsuccessful. I changed the folder option as I did before from the Microsoft default (which resulted in the original error message: Operation Terminated Unexpectedly" when it came to a certain record). I also changed the folder, restarted my computer, and tried again to sync but without success. I am confused by all the information out there and can't make heads or tails of it all. Can anyone help me figure this out?

Trouble Installing Desktop Manager

Keep getting the following message when I try to insall v. 6. I'm running XP. Any suggestions would be greatly appreciated.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
   </package | /i> <Product.msi>
       Installs or configures a product
   /a <Product.msi>
       Administrative install - Installs a product on the network
   /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
       Advertises a product - m to all users, u to current user
   </uninstall | /x> <Product.msi | ProductCode>
       Uninstalls the product
Display Options
   /quiet
       Quiet mode, no user interaction
   /passive
       Unattended mode - progress bar only
   /q[n|b|r|f]
       Sets user interface level
       n - No UI
       b - Basic UI
       r - Reduced UI
       f - Full UI (default)
   /help
       Help information
Restart Options
   /norestart
       Do not restart after the installation is complete
   /promptrestart
       Prompts the user for restart if necessary
   /forcerestart
       Always restart the computer after installation
Logging Options
   /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
       i - Status messages
       w - Nonfatal warnings
       e - All error messages
       a - Start up of actions
       r - Action-specific records
       u - User requests
       c - Initial UI parameters
       m - Out-of-memory or fatal exit information
       o - Out-of-disk-space messages
       p - Terminal properties
       v - Verbose output
       x - Extra debugging information
       + - Append to existing log file
       ! - Flush each line to the log
       * - Log all information, except for v and x options
   /log <LogFile>
       Equivalent of /l* <LogFile>
Update Options
   /update <Update1.msp>[;Update2.msp]
       Applies update(s)
   /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
       Remove update(s) for a product
Repair Options
   /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
       Repairs a product
       p - only if file is missing
       o - if file is missing or an older version is installed (default)
       e - if file is missing or an equal or older version is installed
       d - if file is missing or a different version is installed
       c - if file is missing or checksum does not match the calculated value
       a - forces all files to be reinstalled
       u - all required user-specific registry entries (default)
       m - all required computer-specific registry entries (default)
       s - all existing shortcuts (default)
       v - runs from source and recaches local package
Setting Public Properties
   [PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Sounds like your downloaded install of Desktop Manager is corrupt. Try downloading it again. Also, make sure that when you install it on Vista you right click on the installer and select Run as Administrator.

Trouble with new install od Desktop Manager 4.2

I'm new to Forums but I can't seem to fine help anywhere else! I have had a Blackberry 8100 for a while. All worked well with my old Pentium 4. I have moved ovet to an i7 processor and Windows 7. I have read a few messages on here and have corrected the USB power problem. I have downloaded and installed Drivers DM4.5_B13 and now the connection is seen by DM. I have a problem now that some of the program is in English and some is in another language! I'm guessing it's Arabic or similar. Things like Microsoft Outlook Takvim and in the fields section one side says Title and the other says Unvan or Address on one is Eposta Adres.
Can anyone help me?
D.O.
Solved!
Go to Solution.

If you were successfully able to install BlackBerry Desktop Manager 4.2, I would go through the clean reload process as shown here:
http://www.blackberry.com/btsc/KB11320
This will make sure any old files are removed from your computer before installing the new one.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Sycronize problem with 8120 pearl and BB Desktop Manager

Hi I recently tried to sync my BB with my laptop to update the calendar but it failed. I have done this in the past and had no problems. The error message displayed is "unable to read application data" This happens when the desktop manager is tranferring the address book it gets to 87 out of 90 and the message pops up which then stops the sync from continuing and I have not got the added calendar appointments that I wanted. I have tried resetting my phone by taking the battery out but no luck. Nothing has changed on either laptop software or phone software they are both running the same versions as when it worked previously. Any Suggestions?

Thanks, I had already found the solution and you are correct. I had just forgot to come back and mark this as solved. Thanks for the assistance.
STRIKE HOLD!
Land of the Free Because of the Brave!

Trouble installing desktop manager software (all versions)

Hi,
I recently got a new laptop that has Vista 32-bit installed as the OS. When I try downloading 4.2 and 4.3 DM software from the website, I receive an windows error message that says I need to verify that I am using a windows download or contact the software vendor. I have also attempted to install the same download on a laptop that Runs Win Xp. Can you please help me,
Thank you
Ms Stubbs 26 in distress.
Message Edited by MsStubbs26 on 06-19-2008 04:50 PM
Message Edited by MsStubbs26 on 06-19-2008 04:50 PM

Sounds like your downloaded install of Desktop Manager is corrupt. Try downloading it again. Also, make sure that when you install it on Vista you right click on the installer and select Run as Administrator.

Pearl 8130 Desktop Manager Troubles

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