Pearl 9100 Reboot / Application Error 523

My AT&T Pearl 9100 started going haywire last week after I let the battery die. After charging rebooting, the screen would not respond (i.e. - frozen). Rebooted a couple more times, and finally got the cursor to move, but not all icons responded - some would, some wouldn't. After rebooting a few more times, everything seemed normal. But, the battery drains down in just a few hours, or overnight even when turned off, and I have to go through the whole cycle again: reboot 4 or 5 times, then it starts working.
Sometimes, I get the white screen with "Application Error 523", and have to go through the reboot cycle again.
Here's the device software info: Release 5.0.0.1528 (platform 6.2.0.101 / OS 5.0.0.921)
Any ideas?
Thanks!
D Wells

I don't have much ideas. I suggest you upgrade the OS of your device.
You can either upgrade to a higher OS5 version, or to an OS6 version.
I recommend OS5 because the home screen management makes more sense in my opinion.
But if I were you I would go for OS6 because the browser is so much better. And fixes many issues from OS5.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Similar Messages

Application Error 523!!!

Curve 8300 AT&T...latest OS, I believe.
I have done a search and came up with a few interesting answers on the subject. I was trying to activate the surreal theme last night and the error came up...I cannot do anything with the phone...when I pull the battery it boots up and says app error 523 and then gives me the option to reset, but it goes through the same process. My phone is not password protected and I don't have a memory card to pull (another forum said to pull in the process).
AT&T customer services is supposed to call me back to walk me through the master reset process. Is there any other way to get it to work again without losing everything?? I am loading the latest desktop software right now to see if I can even connect it to the computer.
Thanks for any help!!
Message Edited by WILDDUX on 07-07-2009 02:41 PM

pipelow wrote:
Hello sir,
I have problem with my 8900 javelin, it came up with error 523 and i have tried several ways to reseolve this but still having the same problem... It is passworded and I have forgotten my password... I have tried using JL_Cmder... but could not open port, Please help me solve this problem
Hi and Welcome to the Forums!
Please explain more fully what happens...at what step, in this procedure, does that error present and what exactly is the syntax of the error:
http://forums.crackberry.com/f3/how-wipe-jl_cmder-53502/
Depending on circumstances, this may also be helpful to you:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Keep getting Application Error

Keep getting "Application Error 523 Reset" on home screen. Need help please!

Try resetting the device by removing the battery for 1 minute then replacing it. See if it reboots.
Usually with a 523 error you'll need to reload the OS on your device.
First download and install the Desktop Manager from here (4.6 without Media Manager is recommended): https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Next download and install the handheld software from here: http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Afterwards try reloading the OS by connecting the device to your computer, open the Desktop Manager, then go into the Application Loader. This will open a wizard that steps you through reloading the OS onto your device. More detailed steps can be found here:
http://www.blackberry.com/btsc/KB03485
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Running CS5 on Windows Xp; application error "0x6963561b" referenced memory at "0x0000008c"

Running CS5 on Windows XP 2.0 G RAM; 500G hard drive Dell computer 9100; get application error and crash:
"0x6963561b" referenced memory at "0x0000008c" The memory could not be "read"

The latest is the crash on quit: Here is the entire message:; (no mention made of faulting module)
Note: the referenced memory at " " has changed.
Photoshop CS5 Application error:
The instruction at “0x6963561b” referenced memory at “0x000000b8” The memory could not be “read”
CLICK OK to terminate the program
CLICK CANCEL to debug the program

Reboot when switching from 2G and 3G on my Pearl 9100

My Pearl 9100 has recently developed a fault in which the phone reboots when in poor reception areas and switches from 2G and 3G and back. I installed the latest software hoping this would solve the problem but no luck. I have seen that this is a problem others have encountered but no solutions. Help !

How old is your battery? I would be curious if it does it with another battery.
From the circumstances you describe, I'm wondering if the BlackBerry is demanding such power as the battery cannot deliver, causing the reboot. You wouldn't notice when near a tower, but in a fringe area, perhaps
- Ira

APP ERROR 523 Model Pearl 9105

Hi Team,
Since yesterday my phone is showing APP Error 523, and it showing reset, if i click reset also it restarting but again it is showing the same error.
Could you please help on this and resolve this issue at earliest.
Regards,
prashanth

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB24395"Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Pearl Flip - App Error 523

Dear All,
I have lost the entire charge in the battery this morning. As soon as I came to the office this morning I connected my phone via the USB cable to recharge it. Soon I get this App Error 523 and It comes again and again. Please help me in this regard. I am unable to receive any calls today due to this.
Thanks,
Sai
Solved!
Go to Solution.

Hello,
The KB linked above included a link within to another KB with instructions as to how to load the OS onto the BB. Let us know how it goes!
Best.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Re: app error 523 reset... PLEASE HELP!!!!

Hi! Ok, i am totally lost! My blackberry pearl 8100 stoped living as of this morning at 8 a.m. I has a white screen with the same message as yours did, "app error 523 reset" No matter how many times i hit reset, it doesnt RESET! I have been off work since 6 and online looking for solutions. I read what the guy told you about yours, but i dont think i understand. I purchased my bb from someone, and i dont have anything on my desktop manager as some websites say. I do have the usb that came with the phone. Please help me if you can. I cannot afford another cell at this moment and i really like the one i have now. I have also tried the holding down the alt cap del button; NOTHING. I JUST WANT MY PHONE BACK. PLEASE! SOS!

Hi and Welcome to the Forums!
(FYI - we had this split off of a closed thread so that it could receive proper attention...)
First, you need to take the red out of your posts...please.
Second, you need to do the following:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything. If you have never installed the Desktop Software to your PC, then skip steps 1 and 2.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
OK...next, follow this KB (including the other links within the KB) for recovery from the 523 error:
KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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App Error 523 Reset

Will somebody please help with my BB Pearl 8110 by walking me through
the complete resolution to this problem?
It all began by turning itself on and off, on and off.
I checked for updates an began the update process to v 5?
Unfortunately it must've turned itself on and off, on and off causing
App Error 523 Reset.
I followed other advice like hard and soft reboots? and my BB began
Blinking 4 times then once repeatedly.
So after going through, what I thought were the correct steps to recover
I've once again returned to
App Error 523 Reset.
At this point all I want is my BlackBerry back. Forget any personal items
I once had. I'll start all over again.
Thanks a bunch for any help and if it helps I will surely post so.
Scott

Hello!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
FYI -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unfortunate that we all missed your post and did not provide any useful responses to you...but, we are volunteers and not paid RIM support folks...sometime we just miss things. But a perusal through these forums will I think show your experience to be abnormal (as far as helpfulness in these forums is concerned). But, yes, I am biased...I volunteer a lot of time here when I can.
For the benefit of others who search and find this thread, here is the relevant KB for resolving the 523 error:
KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App error 523 reset (loop);

Hi! i've got my BBCurve 8520 giving an "app error 523 rest" message everytime i try to switch on..and it gets into a loop with the above message appearing each time at reboot..
tried the app loader but since the device cannot connect to the computer,not able to get the updation of software done... could anybody help me please!!
Solved!
Go to Solution.

Greetings, and welcome to the forums!
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run, then copy and paste the following line exactly (that means WITH the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection" drop-down menu you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed to your Blackberry. Hit 'Next' and 'Finish'. DO NOT disconnect anything and let the entire process finish completely (may take up to one hour).
NOTE: If you don't see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you'll need to download Blackberry's Operating System for your particular carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network, then select your Blackberry model from the list and download the latest version. Install this download to your PC and follow the above steps again and you should be on the right path.
"Cats may taste like chicken, but they have more bones than rabbits."
Blackberry 101
Tips & Tricks
Videos to learn from on youtube

App Error 523 - Multiple incidents! Please Help!

I have an 8330 on Verizon and about 2 weeks ago, I received the "app error: 523". I tried remove applications and rebooting it but none of it worked because i couldn't to the phone. I couldn't even back up my data and contacts. I was forced to enter the password incorrectly and wipe everything off my phone. I then reinstalled the OS and everything was fine. I just recently started to get my contacts and everything back but when I rebooted it tonight, I received message again. This is very frustrating! I dont have many apps at all (Google maps, google talk, facebook, etc.) Can someone please give me some insight? Is this something I'm always going to have to deal with? Any help is greatly appreciated!
-Shaun
Solved!
Go to Solution.

It could be a number of things...
App isn't compatible with your phone or current theme
Newly installed theme could be corrupt
SD Card
If my posts have helped you please click the star for kudos ~ty
Interested in girly themes?
Follow the link below:
http://shellbellthemes.ucoz.com

HELP ERROR 523

I just got this curve 8310 and I plugged it into my laptop, which is a mac, and now all I get is a APP ERROR 523 RESET. So I reset and it just comes right back. I contacted ATT and they told me to do a master reset by holding down the DEL, ARROW/SHIFT,ALT and when I do it acts like its resetting and the message just comes right back. I can't do anything else on the phone! PLEASE HELP!!!!!!!!!
Solved!
Go to Solution.

Hi and welcome to the forums!
No data will be lost when doing the following: pull the battery while the device is ON. Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed,
Thanks Bifocals
Please remember to resolve your thread.
Put the check mark in the green box that contained your answer! Thanks
Message Edited by Bifocals on 12-18-2008 10:50 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Error 523 & BBM issue

Hello everyone
I am having an issue with my 8520.
Now and again I get a white screen with error 523 on it and I have to reboot my Blackberry to get it working again. It seems to happen randomly. Sometimes it's once a day, sometimes it's several times a day.
I searched lots and lots of forums about this issue and the solution seemed to be to update my OS. So I backed everything up on my desktop manager, removed all the applications I didn't need and updated the handheld software.
I had to then reinstall some apps: Facebook, Twitter, Google Maps, Google, BBM.
All was fine for a few hours. Then I got the 523 error again
It had also got rid of BBM (or so I thought) so this morning I'm dowloading BBM again. I am getting the latest version (which is what I had before, I thought) but when I went to download it it said "version 5.0 is already installed, do you want to install 5.1.4.1?" So I came out of my downloader and looked through my BB and could not find Messenger on it ANYWHERE. So now am downloading the latest version.
So my questions are:
What can I do to fix the 523 error?
Is it likely that that error is what wiped my BBM?
If it wasn't wiped, where did it go?
Thanks in advance.
Sarah

Actually the error 523 normally indicates some error with a third party application or theme, one of which is conflicting with the operating system in some way.
Please list any third party application installed... Options > Advanced > Applications.
and at Options > Themes.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Receive an Application Error (The memory could not be "read") when opening

After I install Itunes the program works ok until I close it and try to reopen. When I do this I receive an Application Error that says:
The instruction at "0x6686f183" referenced memory at "0x0fccc094". The memory could not be "read".
Click OK to terminate the program
Click CANCEL to debug the program
Debugging does not work so the only solution is to uninstall Itunes and then reinstall. That again only works for one use of the program. As soon as I close it and re-open, I get the same error. Please HELP. I cannot waste any more time uninstalling and reinstalling.
Sony Windows XP

Try this: Turn off automatic Microsoft/Windows updates and reboot your computer. I saw this a couple of weeks ago on the forum.

**SOLUTION** DLLML.exe Fails to load at startup (application error)

Hello everyone!
I purchased the SB X-Fi Fatalty Champion Edition soon after release, and think this is the best card I have ever used to date. Absolutely love it, unbelievable sound.
Now a year or two ago I noticed a certain file failing to load when I started windows.
This file, DLLML.exe. To my understanding this file is used to load EAX emulation support into older games/modules (essential loads a "middle-man" file between the game's sound files/.dll's, and the hardware SPU [Sound Processing Unit, not a real acronym, but that's what I call it since GPU and CPU are similar distincti've acronyms so if you see it used anywhere, it came from me ] to allow EAX support in non-EAX enabled games), and/or to add EAX effects in your audio files using the Wave Studio app.
I've pinpointed this issue to either a Windows Update, or the Creative auto-update (which could mean it is an error caused by an installaion combination of multiple apps at once) because this issue did not arise until I did these two things (did Windows Update, then Creative Auto-Update, then restarted computer).
Now I've primarily had this issue with Windows XP x64 but I have had this issue at times with Windows XP x86 as well.
After you install the software suite, it adds an entry in your Windows Startup to load the module (Start/Run. msconfig. Startup tab. Look for STARTUP ITEM: DLLML). The entry looks like this:
WinXPx86 looks like: "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" RCSystem * -Startup
WinXPx64 looks like: "C:\Program Files (x86)\Creative\Shared Files\Module Loader\DLLML.exe" RCSystem * -Startup
Under most circumstances this module loads fine, but because Creative, for reasons why I have not delved into, loads some of their DLL files differently than the Windows standard, which may also be a cause of this issue (extremely unlikely, I believe it is one of the 2 things i mentioned above).
Either way, after I did those 2 things, the DLLML.exe startup entry failed to load every time.
But I fixed it.
Now what you have to do to resolve this issue, involves editing the startup entry in the Windows Registry.
If you are scared to go into it, have no idea what I am talking about, or never edited the Registry before, don't worry. If you follow these steps EXACTLY, you have nothing to fear.
I will be using default installation parameters for file pathing, so if your Operating System is installed in a different dri've letter other than C:\, then just change the letter to the one your OS is installed onto.
Capitals used for emphesis on actions to take:
-Hit the START button, then select RUN
--------If RUN is not in your start menu, you need to enable it by right-clicking and open area of your TASKBAR, select PROPERTIES. --------Click the START MENU tab, then the CUSTOMIZE button. Click the ADVANCED tab. In the START MENU ITEMS box, scroll down to the entry that says SHOW RUN. Check the checkbox to fill it. Then OK/APPLY/OK, and you should be back to the desktop. Then go to START/RUN
-type the word REGEDIT
--------This opens the Windows Registry.
--------DO NOT change ANYTHING in this other than the exact directions I specify or you may corrupt your registry or even worse, corrupt your system, which means F&R time (Format & Reinstall). Treat it like a stripper. You can look all you want but don't touch or there could be dire consequences.
--------Now the fastest way to find this is to manually navigate to the specific "key" or "entry" you need to modify. Mouse-click the +'s to navitage further into the "hi've" following these maps:
-FOR WINDOWS XP x86 USERS NAVIGATE TO: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run
-FOR WINDOWS XP x64 USERS NAVITAGE TO: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432\Microsoft\Wind ows\CurrentVersion\Run
--------Now you are looking for a specific entry NAME called RCSYSTEM. Depending on which version you are running. They are:
-FOR WINDOWS XP x86 USERS: "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" RCSystem * -Startup
-FOR WINDOWS XP x64 USERS: "C:\Program Files (x86)\Creative\Shared Files\Module Loader\DLLML.exe" RCSystem * -Startup
-------Now we are going to edit the entry. What we need to do is get rid of that * (asterix) character in the name. I don't know why it is there, I'm thinking it may be a coding error. But in my WinXPx64, this was the culprit.
-Double-click the RCSYSTEM key to edit it, and edit it so it looks EXACTLY LIKE THIS (If you're paranoid about doing something bad, COPY and PASTE this line pertaining to your installed OS. KEEP IN MIND THE INSTALLATION DRIVE LETTER, CHANGE FIRST LETTER IF NESCESSARY)
-FOR WINDOWS XP x86 USERS: "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" RCSystem -Startup
-FOR WINDOWS XP x64 USERS: "C:\Program Files (x86)\Creative\Shared Files\Module Loader\DLLML.exe" RCSystem -Startup
-click OK button. Now it is changed.
-------And we're DONE EDITING the Registry entry!
-now go to FILE in the top-left menu, then select EXIT
-RESTART your computer
-------You should not receive the "DLLML.exe failed to load" (application error) again!!
To check to see if it loaded into your system properly (as if not getting the error message anymore was proof enough it loaded properly), when you reboot back to the desktop, do the "three-fingered salute" (ctrl-alt-delete), then select the PROCESSES tab. Click on the IMAGE NAME heading to sort it alphabetically, and look for the name (WinXPx86) DLLML.exe or (WinXPx64) DLLML.exe *32.
If you see it listed, it loaded!! CONGRATS, IT BE FIXED!!
If this did not work for you, then your system is posessed, get a priest. I don't think a witchdoctor would give your comp good vibes O_o
Hope this resolved it for you. Enjoy your EAX with Duke Nukem 3d again!
EDIT: As a side note, I also noticed that since after this fix, my computer doesn't hang after sending the restart/shutdown killsignal, so I am wondering with people having similar hanging issues, if their issue could be resolved something similar to this.
Just a thought for any admins/mods/users out there that know what they are doing that maybe wanna test that out.
Sincerely,
Jason Ostapyk
3yr degree, MCP, CCNA, A+ certified, Specialised Electrician Class M Licensed

G Kudos for a brilliant finding! After a Windows Hotfix on my XP SP3, when shutting down my PC I would wait for a program and then get an error that EAX was not responding before finally shutting down. On next reboot I lost sound on my PC. After running tests, the Direct Sound test failed pointing at EAX.
This solution cured the problem. Again, kudos, job really well done!!!

Pearl 9100 Reboot / Application Error 523

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