Pearl 9100 wont recharge

My Pearl 9100 battery ran completely flat. I tried recharging and got a battery sign with a red cross. I then persisted and now have the battery symbol with a yellow lightning bolt but still not charging. I have swapped for a new battery,  tried to charge for 12 hours but still noting. I have been trying the mentioned advice of removing the battery while on charge and replacing  (4 times) but still nothing.
Any assistance would be greatly appreciated.

BBAC wrote:
Thanks for confirming my actions so far.
I can confirm the bateery is OK.
OK.
BBAC wrote:
Is there any benifit in unloading all software and rreloading?
If so can you give some advice on how I do this?
Well, if the BB won't even boot up, there's no simple way to do that. Rather, all that is left are the most drastic recovery methods:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
FYI -- hopefully you already have a good backup, because it's likely that your data is already gone from the device and there will be no chance to take a backup now with these drastic measures.
FYI 2 -- note that if the problem is the BB hardware itself, there's no amount of internet-distance diagnosis or remedies that can help. Only in-hand evaluation by a qualified technician can provide any help if it's the hardware. All we can do is deduce perhaps to that being the root cause...but that's not a replacement for an in-hand evaluation and diagnosis.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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