Pearl 9105 upgrade, cannot get email ?
I have a Pearl 9105 that I purcahsed in the UK, on the tmobile network.
I repatriated to Australia, unlocked the phone, and started using it on the Optus network. My emails, once I configured them, worked straight away.
I've been having some issues with the phone recently, and tried upgrading from the tmobile v5 to Optus v6 OS.
However, after upgrading, it's not downloading my emails. I did a full backup and restore, and I can see the relevant email address service books.
I try going to the email setup application, and it asks me for a username and password. So I called optus, and they don't really understand what i'm on about - I know I need the username/password for the Blackberry portal, but they keep telling me it's the username for my email account.. which I know it's not. (Interestingly., I've tried my BBID as well, which it tells me isn't valid)
So I'm presently stuck with anon-working email solution.. I've tried going back to the previous tmobile v5 OS, and a factoryreset on both V5 and V6.
Optus called me back.. and said my phone is already registered on BIS with another network, so they can't help me.. but they couldn't answer why it worked previously, and they didnm't have the same problem.
One thing I have noticed, is despite putting the Optus v6 OS on the handset, I still have a tmobile startup screen, and the Optus applications (Optus Zoo etc) and service books aren't being pushed out correctly - the tech support at Optus told me they are unable to push them out for some reason?
Does anyone have any suggestions on what I can do to resolve the issue, or how I could get a full, proper Optus OS installed ?
Hi Flyaway,
I haven't came across that one before but if you need any help with this please use the 'contact the mods' link in my forum profile to send in your details and we'll get this investigated. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Similar Messages
-
Cannot Get Email! Help!
I have had my IPhone for about a year now. I recently upgraded to the IOS/icloud. Everyday i try to view my email and it pops up with this message: "Cannot Get Email. The user name or password for 'Gmail' is incorrect". I have checked my user name and password a million times. It's correct! It will also work randomly!
What's going on and how can I fix it?
ThanksThis is a known issue for some time with the gMail account - I created a favorite for https://www.google.com/accounts/UnlockCaptcha and use when this happens - fix everytime.
-
I have installed Mountain Lion 10.8.2 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.
You can go to the Apple online store and purcahse a copy of Mountain Lion. This will give you a redemption code, which you can use to download Mountain Lion from the App Store. Unfortuantely, I'm not aware of any other way to legally purchase it. I have never seen Apple release Muontain Lion on DVD.
In terms of Apple Service, they just need the serial number of the machine to check the purcahse date. It is usually correct, to within a few weeks. A quick Google search should give you the correct number to dial.
I hope this helps. -
I have installed Mountain Lion 10.8.1 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.
I would delete the account and try to re-enter it. Also, you have to let your firm's IT department know that you want to sync work email on your personal devices before they actually work.
-
please help me find out the solution to the problem.
My iphone 4S was not able to fetch mails from the server ( outgoing and incoming)
I was trying to configure my exchange account and follow all the procedures correctly but am having trouble in sending and receiving mails as the error says " cant get mails cannot connect to the server? where seems to be the problem?
Have read from the support services that if you using a Pop3 account into another device which I did ( my email was configured via outlook for mac in my macbook) there might be a lock out problem and cannot get emails on the second device which is my iphone? ( I want to set up my exchange account to my iphone so wherever and whenever i go i cant still access to my email easily. Please help.No one seems to be hearing what Big Q is saying.
He can pair his iPhone to his Macbook, but cannot CONNECT. He's NOT asking for alternative solutions, like Wi Fi.
I am able to both pair and connect my one one Macbook to my other one, but I can only pair but not connect my iPhone or iPad to either Macbook. So I have the same problem. But I can pair and connect my Macbooks to other Bluetooth devices, like my ancient Nokia cellfone, or my Bluetooth HP printer.
It's irrelavent that I can instead use a direct USB cable or Wi Fi between my Macbooks and my iPhone/iPad - why can't I use Bluetooth? If Apple does not allow Bluetooth between it's Macbooks and other Mac devices, then why have Bluetooth at all? Does my iPhone have Bluetooth only so that I can pair and connect to my my non Apple mobile handsfree car kit, or communicate easily with the dreaded Apple enemy Samsung, or what?
Make no mistake , I am a diehard Apple fan, but this Bluetooth non compatibility issue appears shortsighted and seemingly pointless. Why does Apple not just say why they created the non compatibility, or have a message on the Bluetooth setup programme which simply and clearly says "don't bother wasting hours of your time trying to pair and connect your iPhone to your Macbook, because we don't allow that anymore, reason being that............"?
As a first time user of this Forum I am surprised at the intolerant and highhanded tone of some of the replies to what is a legitimate question, that is obviously plagueing many, many other Apple users. -
Cannot get email verification when trying to set up iCloud settings on my iPad.
Cannot get email verification when trying to set up iCloud settings on my iPad
I ignored my laptop for a couple of days and last night noticed that it had been updated by the cloud.
I had added a test contact to my iPhone and it has appeared on outlook on my laptop. -
I changed my server at the end of May & all worked well until the past week end since when I am getting a message saying that I cannot get email because the server will not connect - although it does. It also claims that it was last backed up on Friday last despite having had several emails since Friday. What has happened & can I get email back to normal?
Hello Stern snapper
If you are having issues with receiving email on your iPad, then check out the article below to troubleshoot the issue. You may just need to remove the email account and add it back in.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
-Norm G. -
Sometimes I cannot get emails to delete
When deleteing email I will be going along then all of a sudden I cannot get emails to delete. I push the delete button and nothing happens. I also cannot get them to delete with the right click. I also tried safe mode and it happens in that mode 2. I have a Windows 7 Home Premium and the latest version of Thunderbird. I am using Viper anti virus. This is on a new computer.
Any ideas?
JimTry to rebuild the index file of the troubled folder.
Right-click the folder - Properties - Repair Folder -
Over last 24 hours I cannot get emails or access internet. Everytime I try to reset the email the message comes up "your device had a problem connecting to the server". Anyone have any ideas?
I have the 9350 and the excact smae thing happened to my phone as well. The last emails I recieved on my phone where on Wed the 25th at 10pm. Now I manage to get my phone to update my emails tonight by selecting "edit or register a new or current email account:" That upedated all the emails I had recieved for the 26th.
EDIT:
ok I am currently recieveing emails now, what I did was remove battery (didnt help) then went into settings and just entered my email addresses and passwords again on my BB. Hope it works for you!
Sp far so good on my end, I just recieved an email now while typing this, so i assume this fixed it! (for now) -
All of a sudden message cannot get email forgot yahoo password
All of a sudden message cannot get email forgot yahoo password
How do I retrieveDo you get an error?
try a reset, hold down the home/power button togetther until you see the apple logo and then release, then wait for you phone to boot back up. -
All of a sudden i cannot get email on my iphone
All of a sudden i cannot get email on my 3gs. What do i do?
Do you get an error?
try a reset, hold down the home/power button togetther until you see the apple logo and then release, then wait for you phone to boot back up. -
I CANNOT GET EMAIL FORM MY HOTMAIL TO MY bb; CANYOU HELP
i CANNOT GET EMAIL FORM MY HOTMAIL TO MY bb; CANYOU HELP
Hi there!
There are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/
and register an account. Then post to the applicable forum.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
How do I reestablish hotmail delivery to my iPhone and iPad after I have been locked out? I have reestablished service to my PC, but cannot get email on other devices, even after updating to new passwords.
Sometimes it is fruitless to try to "fix" a broken account on an iOS device. I would delete the account on both devices and then configure the account again from scratch.
-
New iPad cannot get email to work java errors?
New iPad cannot get email to work java errors?
"Javascript" is not "java", two completely separate and different programming languages. So you are not getting "java errors". If you are using a browser to get your email then likely there is broken javascript code at the server.
-
I cannot get emails through hot mail, on my ipad 4, every time I try it keeps coming up cannot connect to the server. Every thing looks correct
The Hotmail server is down; try again later.
Maybe you are looking for
-
How to connect a 2009 Cinema Display with mini DisplayPort to modern card
Hello: I am ready to install a new NVidia Quadro K5000 for Mac in my not so old Mac Pro 4,1 (2009). I already installed Mountain Lion (10.8.3) as required. The problem is that the Mac Pro came with a Led Cinema Display which apparently only can be co
-
SQL Query to return multiple transactions in a 5 min. period
I have been asked to write a query that scans a table of financial transactions looking for more than 1 transaction by the same person (EmplID for example) within a 5 minute period. I am not sure if this is possible with SQL. Here are the details: Ta
-
I am on a MAC OSX 10.9.5, and using LR 5.7. I have lost the "Develop" Basic Panel (white balance & color saturation). Every thing else seems to be in place. How do I get it back?
-
Dimension Filter - Dynamic popup size?
Hi, I have a small problem. One of my dimension filters have a hierarchy dimension assigned. Depending on the expansion of the preferred hierarchy selection, the user cannot see the whole text. I know that I can change the size of the Dimension Filte
-
I recently created and purchased a photo book through iPhoto as a christmas present for a close family member. While working on the book, I had to crop some of the pictures, including some with the recipiant in them, numerous times so that they would