Pearl 9105 upgrade, cannot get email ?

I have a Pearl 9105 that I purcahsed in the UK, on the tmobile network.
I repatriated to Australia, unlocked the phone, and started using it on the Optus network. My emails, once I configured them, worked straight away.
I've been having some issues with the phone recently, and tried upgrading from the tmobile v5 to Optus v6 OS.
However, after upgrading, it's not downloading my emails. I did a full backup and restore, and I can see the relevant email address service books.
I try going to the email setup application, and it asks me for a username and password. So I called optus, and they don't really understand what i'm on about - I know I need the username/password for the Blackberry portal, but they keep telling me it's the username for my email account.. which I know it's not. (Interestingly., I've tried my BBID as well, which it tells me isn't valid)
So I'm presently stuck with anon-working email solution.. I've tried going back to the previous tmobile v5 OS, and a factoryreset on both V5 and V6.
Optus called me back.. and said my phone is already registered on BIS with another network, so they can't help me.. but they couldn't answer why it worked previously, and they didnm't have the same problem.
One thing I have noticed, is despite putting the Optus v6 OS on the handset, I still have a tmobile startup screen, and the Optus applications (Optus Zoo etc) and service books aren't being pushed out correctly - the tech support at Optus told me they are unable to push them out for some reason?
Does anyone have any suggestions on what I can do to resolve the issue, or how I could get a full, proper Optus OS installed ?

Hi Flyaway,
I haven't came across that one before but if you need any help with this please use the 'contact the mods' link in my forum profile to send in your details and we'll get this investigated. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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