Pearson Vue 10g testing did not start - technical issues.

Hi,
I registered for the 10g DBA II exam on 28th May from one of the Toronto area based Exam center.
To my surprise, the exam did not start. The Pearson system started asking some Authentication code which the center person doesn't know. I was really upset of not being able to appear for the exam I prepared (you know the mindset of a test taker).
I started following up with the Pearson Vue Customer care, they have created an incident and so far there has been no progress on this.
The system doesn't let me reschedule or book the same exam. I want to try taking the exam from different center.
The help from PearsonVue customer care is very average, I really oracle to intervene.
Need help from the certification moderator.
Thanks,
Jay.

user8607945 wrote:
Hi,
I registered for the 10g DBA II exam on 28th May from one of the Toronto area based Exam center.
To my surprise, the exam did not start. The Pearson system started asking some Authentication code which the center person doesn't know. I was really upset of not being able to appear for the exam I prepared (you know the mindset of a test taker).
I started following up with the Pearson Vue Customer care, they have created an incident and so far there has been no progress on this.
The system doesn't let me reschedule or book the same exam. I want to try taking the exam from different center.
The help from PearsonVue customer care is very average, I really oracle to intervene.
Need help from the certification moderator.
Thanks,
Jay.Its good if you have an incident number, in general you can reply and ask if they can escalate this.
(This the test center or you raise the incident, and do you have the incident number ? (if not get it) ).
There has been a weekend, and in some places it was a holiday yesterday. (Probably not canada you will tell me).
A Pearson VUE representative should be able to reschedule this for you. If you ask nicely enough they might (or might not) help with costs if you give a sob story about time wasted, money wasted, stress ....
The key work is to request to ESCALATE the incident xxxxx.
( It may be that is a test center incident and they are trying to sort the test centers issues .... you need an incident to get a re-test which may be different (but related) ).
( I once had a failed test, and they were able to reschedule it for me somehwere else in 2hrs .... (where is also failed !!!! ).
Pearson VUE will also need to be sure the problem is cleared before they reschedule you.
( In general they sort of come somewhat good in the end ... usually ).
Edited by: bigdelboy on May 31, 2011 6:47 PM (Its also possille the movement of Sun/Java/MySQL exams from Prometric to Pearson may not be helping !!! .... new software release or increased storage or something)
Edited by: bigdelboy on May 31, 2011 6:48 PM

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    **MissTeriLynn**
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