People Recognition: Empty dialog window.

Hi,
I'm experiencing some problems when using the People Recognition function. I’m in the organizer and showing all media and clicking the “Add people” button. The organizer starts preparing the files, but ends up with an empty dialog window as shown below. It doesn’t seem to matter how many or few photos I select, when activating this function.
I’ve used this function several times before (inside the actual catalog) without any problems. There are still a lot of unrecognized people inside the catalog, so this shouldn’t be the reason for this odd behavior.
Any help is greatly appreciated
I've already tried the following:
- Repairing the catalog
- Optimizing the catalog
- Restoring the preferences to default settings
- Renaming the "status.dat" and "psa.prf" files
My specifications:
- Installed Adobe software - Photoshop Elements 12 + Premiere Elements 12
- Catalog containing approx. 17.000 photos and 400 video clips
- Windows 7 64 bit
- Quick Time Player version 7.7.4
Thanks in advance.

You may need to contact Adobe directly for issues with new installations. It is usually possible to get it fixed right away by starting an on-line chat whenever an agent is free.
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