Per your request, we have reactivated your subscription to Creative Cloud. It's a pleasure to welcome you back!

On 12/8 I went through the process of canceling my month to month of illustrator and was told it went through. Only to receive an email later that night stating that I chose to reactivate, which I did not. I need this fixed, as I do not want to be billed through 1/8.

This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Unable to start your subscription for creative cloud

    hello, I want to open indesign but when i do that adobe says unable to start your subscription for creative cloud

    Hello,
    as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html  and follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter
    P.S.
    Sometimes the "opm.db file" is the culprit. In this case you should delete it.

  • When trying to open any of the 4 apps in  Adobe Creative Suite Design Standard I own outright, , I am unable to use the software and instead am being prompted to "Renew your Subscription to Creative Cloud".  Please help me

    I have purchased and used Adobe Products for 25+ years and I own CS6 Design Standard outright. 
    I  had previously  subscribed to Adobe Creative Cloud  but did not renew the annual subscription. 
    The CS6 Design Standard serial number is listed in my Adobe user account.    I have run the the Adobe Creative Cloud Cleaning tool, uninstalled  the Adobe Creative Cloud App and all other CC apps from my iMac.  I reinstalled  fresh copies of the CS6 software two different times, first from  my CS6 DVD disk and then from the  Adobe Download page.  During each installation of CS6, all seemed to run normally and I was prompted to enter the license number and it was accepted.  However, when trying to open the software after completing the installation, I am being prevented from doing so without renewing the Creative Cloud  subscription. 
    Who knows of a solution to this problem? 
    Contacting Adobe’s Chat support and Customer Support portal has not resulted in a solution, even though they have confirmed the license number as being accurate and linked to my account.  After weeks of waiting on their responses, yesterday I was told to go to the Forums to find a solution….Please Help Me….Thanks

    I am not familiar with the process involved with the link I am providing so please accept my apology if it is a repeat of something you have already tried...
    How do I prevent Creative Cloud from taking over my CS6 perpetual license?
    https://forums.adobe.com/thread/1584746

  • CS6 Apps Asking to "Renew Your Subscription" for Creative Cloud, for some reason.

    Hi community,
    I recently purchased a retail version of CS6 Production Premium because I did not like software as a service/Creative Cloud. Unfortunately, I got a good deal and tried it for a year. I did not renew, and removed all the CC apps.
    When I try to open any of the CS6 Applications, a window pops up asking me to renew my subscription to CC. This software has nothing to do with my CC membership, I purchased it in a separate, one-time retail payment. I have looked at the various other threads around and have tried all of the solutions mentioned: Including uninstalling and reinstalling, running the cleaner tools, checking the host and certificate files, no luck. I spoke to several people in several chat instances, all recommending a reinstall of software, no help.
    All I am trying to do here is run some software with a serial code I just purchased from Adobe, officially. Is there a way I can just activate it offline? I tried to do it per the instructions but do not have an option to "generate a response code". Am I being punished?
    Thank you in advance,
    Jesse

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Is there anyone unable to start your subscription for creative cloud

    I need help starting my creative cloud subscription. Can I get a suggestion?

    Hi Jarto1,
    Please refer the link if you need the help to download, install or manage subscription:
    https://helpx.adobe.com/creative-cloud/topics/getting-started.html
    If you are getting any error while downloading or installing the Creative Cloud Apps, so please mention the error message which you are getting. Also mention whether you are using Trial or Paid subscription and your computer configuration, e.g operating system,etc.
    Thanks!
    Gurleen

  • Unable to start your subscription to Creative Cloud

    Why am I cant use my indesign eventhough i paid every month

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  • Launching Photoshop CS6 when you have an active subscription to Creative Cloud

    What is the proper sequence of steps when you launch Photoshop CS6 and you are a subscriber to Adobe Creative Cloud.  I don't believe my software is taking me down the right path as it continues to ask if I want to end the trial. 

    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Sign in or activation errors
    Mylenium

  • Hello I can not configure the subscription to creative cloud , that the applications appear in shareware me ?

    I have an annual subscription to creative cloud but applications appear in shareware me , as I can configure my products ?

    Johant9 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from authorizing.

  • Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

    Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

    I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

    Hi drewacg,
    I'm sorry that you ran into trouble with this.  Are you the administrative contact on your Creative Cloud team subscription?  The admin user doesn't receive the same set of services as a full seat, so you will have a Typekit Trial plan instead of the Portfolio plan.
    You have the option of upgrading to the Portfolio level, though. If you would like to do that:
    1) sign in at https://typekit.com/login with your Adobe ID and password
    2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio
    Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
    I hope that this helps!  If you have any questions, please feel free to send your Adobe ID information to [email protected] and we can look into it further for you. Best,
    -- liz

  • I have the subscription of creative cloud but my software appear as trial

    I have the subscription of creative cloud. I think I purchased the software on the brazilian store. The software is in English the way I prefer. I want them in English. But they appear as trial versions. Help please.

    Hi All,
    When an application asks for a serial it means that the application can't see your subscription .Please verify this points :
    1 - Clean hosts file from Adobe entries ( Already checked ).
    2 - You're connected with a wrong email address .(verify this on CC desktop preferences menu .
    3 - Your opm file is corrupted > close CC desktop and delete opm.db from ( Don't let it on the trash )  :
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    4 - You bought a subscription for english only and you install it in another language ( you must have a multi language subscription in this case ).
    5 - You have an internet connection behind a proxy that blocks the applications ( If you don't have a proxy ,verify on your browser ( safari or IE ) and uncheck all proxy options )
    Regards,.

  • How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?

    HI, How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?
    Problem: I can not use my Adobe account, for install Creative cloud (PS & Lr), on the second computer. Creative Cloud offers me to buy Ps CC & Lr. But only if you start Ps programm ask me to enter the key, Lr is started without the key requirements.
    No message that limit exceeded usage.
    MAC OS 10.10.2
    russian languane
    I need to buy more Creative Cloud ?!

    Hi, Tnank You for answer,
    Well, then I have a problem I can not run Ps on the second Mac, required or buy, or enter the code ... What do I do?

  • I am getting a message that I need to buy Acrobat XI, but I have an active year subscription to Creative Cloud. What is going on?

    I am getting a message that I need to buy Acrobat XI, but I have an active year subscription to Creative Cloud. What is going on?

    Hi meliniesittigLCSW,
    Where are you seeing that message? Do you already have Acrobat installed? If not, you can install it by following the instructions in this document: Creative Cloud Help | Install, update, or uninstall apps
    Best,
    Sara

  • Ven though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the

    Even though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the programs. Any suggestions?

    Hi natasachara,
    Please refer to the details about the student plan below:
    Creative Cloud Help | Creative Cloud for Students and Teachers / Common Questions
    Regards,
    Sheena

  • Want to take advantage of your promo for Creative Cloud. I am currently a member. Can I qualify?

    Want to take advantage of your promo for Creative Cloud. I am currently a member. Can I qualify?

    Hi Jlaite,
    Please go through the options & eligibility at
    http://www.adobe.com/products/discount-software-coupons.html?promoid=KAWQR
    http://www.adobe.com/products/creativecloud/faq.html
    Hope it helps you.
    Regards,
    Rajshree

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