Performace problem - and ORDERED hint

Hello,
The following query is from oracle application EBS 11i , running on 10203 instance.
Its take about 28 hour before its finished.
Its exection plan is very long about 150 lines.
In order to keep it simple i pasted only the first 35 rows from the ORIGINAL plan.
Id number 34 bellow shows that the unique index :"HZ_PARTIES_U1" fetched each and every row from the table (1,751,000 rows).
|  34 | ===============>       INDEX UNIQUE SCAN           | HZ_PARTIES_U1                |  1751K
SELECT * FROM TABLE(dbms_xplan.display_awr('9r0jrz9ygpt9f'));
PLAN_TABLE_OUTPUT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
SQL_ID 9r0jrz9ygpt9f                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
SELECT /*+ index(ap_bank_accounts)   */ TRX_ID, ROW_ID, TRX_NUMBER, AMOUNT
FROM CE_222_TRANSACTIONS_V
WHERE BANK_ACCOUNT_ID = :B8 AND CURRENCY_CODE = :B7 AND (:B6 IN ('CREDIT','NSF','REJECTED') OR TRX_TYPE = 'MISC')
AND DECODE(:B6 , 'MISC_DEBIT', -1, 1) * AMOUNT BETWEEN :B2 * (1 - :B5 )
AND :B2 * (1 + :B5 )
AND TRX_DATE BETWEEN (:B1 - :B4 )
AND (:B1 + :B3 )
AND NOT EXISTS ( SELECT 'already matched trx' FROM IL_CE_REC WHERE TRX_ROWID = ROW_ID)
ORDER BY ABS(:B2 -  AMOUNT), ABS(:B1 - TRX_DATE)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Plan hash value: 1193373660                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
| Id  | Operation                                          | Name                         | Rows  | Bytes | Cost (%CPU)| Time     |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   0 | SELECT STATEMENT                                   |                              |       |       | 23321 (100)|          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   1 |  SORT ORDER BY                                     |                              |     3 |   228 | 23321  (16)| 00:01:02 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   2 |   NESTED LOOPS ANTI                                |                              |     3 |   228 | 23320  (16)| 00:01:02 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   3 |    VIEW                                            | CE_222_TRANSACTIONS_V        |     3 |   192 | 23320  (16)| 00:01:02 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   4 |     UNION-ALL                                      |                              |       |       |            |          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   5 |      FILTER                                        |                              |       |       |            |          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   6 |       FILTER                                       |                              |       |       |            |          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   7 |        NESTED LOOPS                                |                              |     1 |   395 | 11668  (16)| 00:00:31 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   8 |         NESTED LOOPS OUTER                         |                              |     1 |   359 | 11667  (16)| 00:00:31 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|   9 |          NESTED LOOPS OUTER                        |                              |     1 |   323 | 11666  (16)| 00:00:31 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  10 |           FILTER                                   |                              |       |       |            |          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  21 |                      HASH JOIN                     |                              |     1 |   150 | 11648  (16)| 00:00:31 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  22 |                       NESTED LOOPS                 |                              |     1 |    54 |     4   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  23 |                        NESTED LOOPS                |                              |     1 |    18 |     2   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  24 |                         TABLE ACCESS BY INDEX ROWID| AP_BANK_ACCOUNTS_ALL         |     1 |    13 |     2   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  25 |                          INDEX UNIQUE SCAN         | AP_BANK_ACCOUNTS_U1          |     1 |       |     1   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  26 |                         INDEX UNIQUE SCAN          | AP_BANK_BRANCHES_U1          |  2022 | 10110 |     0   (0)|          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  27 |                        INDEX RANGE SCAN            | FND_LOOKUP_VALUES_U1         |     1 |    36 |     2   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  28 |                       TABLE ACCESS BY INDEX ROWID  | AR_CASH_RECEIPTS_ALL         |     1 |    96 | 11643  (16)| 00:00:31 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  29 |                        INDEX RANGE SCAN            | AR_CASH_RECEIPTS_N8          |   211K|       |   882  (18)| 00:00:03 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  30 |                      VIEW PUSHED PREDICATE         | RA_HCUSTOMERS                |     1 |    15 |     4   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  31 |                       NESTED LOOPS                 |                              |     1 |    24 |     4   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  32 |                        TABLE ACCESS BY INDEX ROWID | HZ_CUST_ACCOUNTS             |     1 |    18 |     3   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  33 |                         INDEX UNIQUE SCAN          | HZ_CUST_ACCOUNTS_U1          |     1 |       |     2   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  34 | ===============>       INDEX UNIQUE SCAN           | HZ_PARTIES_U1                |  1751K|    10M|     1   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
|  35 |                     TABLE ACCESS BY INDEX ROWID    | AR_RECEIPT_METHODS           |     1 |     8 |     1   (0)| 00:00:01 |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     When i added an ORDERED hint inside the view the plan changed as followed:
|  30 |                      VIEW PUSHED PREDICATE         | RA_HCUSTOMERS                |     1 |    15 |     4   (0)| 00:00:01 |
|  31 |                       NESTED LOOPS                 |                              |     1 |    24 |     4   (0)| 00:00:01 |
|  32 |                        TABLE ACCESS BY INDEX ROWID | HZ_CUST_ACCOUNTS             |     1 |    18 |     3   (0)| 00:00:01 |
|* 33 |                         INDEX UNIQUE SCAN          | HZ_CUST_ACCOUNTS_U1          |     1 |       |     2   (0)| 00:00:01 |
|* 34 |  ==============>       INDEX UNIQUE SCAN           | HZ_PARTIES_U1                |     1 |     6 |     1   (0)| 00:00:01 |
|* 35 |                     INDEX UNIQUE SCAN              | FND_LOOKUP_VALUES_U1         |     1 |    36 |     1   (0)| 00:00:01 |
You can see that line 34 is now return just 1 row and not 1751K rows.Oracle documentaion : http://download.oracle.com/docs/cd/A97630_01/server.920/a96533/hintsref.htm said:
You might want to use the ORDERED hint to specify a join order if you know something about the number of rows selected
from each table that the optimizer does not.
Since , i dont want to use the ORDERED hint , i would like to know what statistics information are missing to the optimizer ? What should i look for ?
I have an uptodate statiscts , and bellow are the resoults .
SQL> select table_name,last_analyzed,num_rows,blocks
  2  from dba_tables
  3  where table_name='HZ_PARTIES';
TABLE_NAME                     LAST_ANAL   NUM_ROWS     BLOCKS
HZ_PARTIES                     06-JUN-10    1760190      65325
SQL>
SQL>
SQL> select count(*) from apps.HZ_PARTIES;
  COUNT(*)
   1771794
SQL> select index_name,last_analyzed,num_rows,clustering_factor,blevel,distinct_keys
  2  from dba_indexes
  3  where table_name='HZ_PARTIES'
  4  and index_name like '%U1';
INDEX_NAME                     LAST_ANAL   NUM_ROWS CLUSTERING_FACTOR     BLEVEL DISTINCT_KEYS
HZ_PARTIES_U1                  06-JUN-10    1758162            158739          2       1758162Thanks for your help

Nothing I can see in your in your post relates to the optimizer and you, yourself, wrote:
Oracle documentaion : http://download.oracle.com/docs/cd/A97630_01/server.920/a96533/hintsref.htm  said:
You might want to use the ORDERED hint
{code}
so clearly the Oracle documentation does say that.
Either post in the correct forum, and explain your reasoning, or I can not help you further.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

Similar Messages

  • Okay, for a novice (iphone for dummies) what steps to take and in what order to identify specific problem and resolve issue of dropped calls and/or bad connections.  I have a 3g iphone4, I think.  Where is best place to find that information so I can veri

    Okay, for a novice (iphone for dummies) what steps to take and in what order to identify specific problem and resolve issue of dropped calls and/or bad connections.  I have a 3g iphone4, I think.  Where is best place to find that information so I can verify.  

    You can call your wireless provider and talk to them about it.
    You can restart your iphone, reset, your iphone and restore your iphone.

  • Problems with itunes library and order of tracks

    Hello,
    I downloaded the new update, and I'm having a problem with my library when accessed from the browser. Before itunes 7, my tracks were in order that they appeared on the album, now they are in alphabetical order. Is there a way to make it go back the way it was before the update--in order by track number?
    thanks.
    chris

    I was having the same problem and I knew there had to be an easy answer. I knew it for sure when I saw your topic unanswered. Just right click, or control click on the bar where it says name, album, genre, etc. and select "track number," this will give you the option to put them in their original order.
    You can also access this under "view options" in the view pull down menu.
    emac, mini, QS G4, ibook, etc.   Mac OS X (10.4.7)  

  • Ordered hints in Oracle:

    There's a fairly popular Ordered Hint example on the web as follows:
    <CODE>
    select /*+ ordered use_nl(bonus) parallel(e, 4) */
    e.ename,
    hiredate,
    b.comm
    from
    emp e,
    bonus b
    where
    e.ename = b.ename
    </CODE>
    I would like to know what the "parallel(e, 4)" clause does. Where does the "4" come from? What is "parallel" here?
    I also have another question: If I have 5 tables--T_OREGON, T_UTAH, T_VIRGINIA, T_TEXAS, and T_OKLAHOMA--lined up in a join right behind a FROM, coming in at row counts of
    T_OREGON: [a lot of rows; a lot more than T_UTAH]
    T_UTAH: [smaller than T_OREGON] 40550 rows
    T_VIRGINIA: 14 rows
    T_TEXAS: 66 rows
    T_OKLAHOMA: 8 rows
    like so:
    ...from T_OREGON or, T_UTAH ut, T_VIRGINIA va, T_TEXAS tx, T_OKLAHOMA ok...
    my question is, if an Ordered hint can be used here, is it that the smallest table (in this case T_OKLAHOMA) gets placed first in the join and the rest of the table ascension in the join doesn't matter? Or is it that T_OKLAHOMA gets placed first in the join, followed by T_VIRGINIA [at 14 rows], followed by T_TEXAS, T_UTAH, and finally T_OREGON?
    Thank you for any help that you can provide.

    It is why my other question involved the table order
    behind a FROM keyword, (when employing an Ordered
    hint).
    Can anybody help with that question? Thanks again.With rule based optimizer order was important.
    With cost based optimizer (optimizer mode one of the all_rows, first_rows, forst_rows_n) order is not important Oracle itself chooses the order how to join tables.
    If you have gathered statistics leave CBO do his work. See more about optimizer here http://download.oracle.com/docs/cd/B19306_01/server.102/b14211/optimops.htm
    And if you have taken this citation out of http://articles.techrepublic.com.com/5100-22_11-1050199.html then there are at least following problems:
    1) article is 4 years old
    2) article doesn't say anything about downsides using this hint e.g. what if your data changes and order is not relevant anymore, quite high possibility that query is changed but hint forgotten to change, maintaining additional level of complexity where Oracle has invested many many resources to assist users enhancing CBO
    3) and there is at least 1 fallacy in this article these sentences are wrong:
    "When Oracle evaluates table join orders, it must consider every possible combination of tables. For example, a six-way table join has 720 (permutations of 6, or 6 * 5 * 4 * 3 * 2 * 1 = 720) possible ways that the tables can be joined together. This permutation issue becomes even more pronounced when you have more than 10 joined tables in a query: For a 15-way table join, there are over one trillion (1,307,674,368,000 to be exact) possible query permutations that must be evaluated."
    (emphasis is mine - Gints)
    CBO abandons each permutation as soon as the cost is higher than the smallest from previous steps. So in reality CBO is much smarter than article tries to explain.
    If you really want to know how CBO works then I can only suggest to get book Cost based oracle fundamentals by Jonathan Lewis.
    Gints Plivna
    http://www.gplivna.eu

  • LEADING or ORDERED hint in OWB 10gR2

    Hi,
    How does one add a LEADING or ORDERED hint to a mapping in OWB 10g R2?
    The usual way of adding a hint is to "Configure" the map and add the extraction or loading hint under the table (data source) operators. However, the hints in such a case are specific to table under consideration. A NO_INDEX or a PARALLEL hint can be applied under it.
    However, a LEADING or a ORDERED does not necessarily depend on the table but is common to the entire SQL. Although OWB allows attaching the LEADING or ORDERED hint under Map Configure > Table Operators > [Table Name] > Hints > Extraction Hints, it does not attach the correct table aliases.
    Has anyone encountered this problem before? If you've found a workaround, please share it.
    Thanks, JD

    Hi,
    In OWB 10.2 it's often not easy to set hints. Often it's only possible to set them correctly using workarounds :-(
    The most important is not where you define the hint in OWB but where OWB puts it in the generated code.
    So if you want to have the LEADIND or ORDERING hint in your code you could define it at the level of the target table under:
    Map Configure > Table Operators > [Target Table Name] > Hints > Loading Hints
    Another way to do it would be to generate a dummy filter (1=1) in the mapping and then to define the hint for this filter.
    For hints which are not related to a specific table I mostly used the trial-and-error method to find out where I have to define it in OWB.
    Good luck

  • Quick time Player has encountered a problem and needs to close

    Hello,
    I am getting this message and it is driving me bonkers!
    "quick time Player has encountered a problem and needs to close. We are sorry for the inconvenience".
    Am running XP. Have uninstalled all Apple programs (QT, iTunes, update, bonjour, etc and in the order Apple recommends.) I re-installed QuickTime again.
    Same Problem.
    Went to the control panel and launched the quicktime control panel.
    QuickTime Preferences comes up. If i choose the "files type" tab this error comes up in a window:
    RUNDLL
    An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl",QuickTime"
    Clicking on this just closes the window.
    Some one on another post mentioned something about another codex takinhg the place of an original. How do I find if this is causing it if only to shut down that avenue of conceren?
    This has taken up SOOO much time I can't tell you and I can't use my iPhone or iTouch until I get it sorted.
    Any help would be much appreciated.
    Craigeed
    Message was edited by: craigeed
    Message was edited by: craigeed

    QuickTime Preferences comes up. If i choose the "files type" tab this error comes up in a window:
    RUNDLL
    An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\Program >Files\QuickTime\QTSystem\QuickTime.cpl",QuickTime"
    Some one on another post mentioned something about another codex takinhg the place of an original. How do I find if this is causing it if only to shut down that avenue of conceren?
    Good work, craigeed. That's enough information (of precisely the right type) to suggest that you don't have a codec pack issue. If you had a codec pack problem, usually you'd get a rundll error if you just tried to open the control panel (and you're getting further in than that). Also, the rundll error for a codec pack problem would indicate that your QuickTime.cpl is lurking in the wrong place (down in the \system32\ directory). Your message is showing that your QuickTime.cpl is in precisely the correct location.
    So we'd better start checking on some other possibilities.
    The "QuickTime has encountered an error" message is pretty generic, but on at least some versions of QuickTime 7.x it has suggested malware problems. So we'd better try getting that off the table.
    Download fresh definitions and run vigorous virus and antispyware scans. If your security software providers offer them, try backing that up with an online virus scan. (That can sometimes pick up an infection even if the security software on the PC has been compromised.)
    Do the scans show up any problems? If so, does fixing them help with the QuickTime error?

  • Adobe Reader want open - 'Adobe Reader 9.4 has encountered a problem and needs to close'

    Hello,
    Idesperatelly need a help with this. Adobe Reader simply can't open and I have over and over the same information 'Adobe Reader 9.4 has encountered a problem and needs to close.' Obviously there is error raport created for this problem and the help I have from Microsoft is absolutelly useless. I already uninstall all acrobate and adobe programs and install adobe reader again, but nothing change. Now I stuck with some different program as temporary solution and no solution for this problem. Please if anybody have idea how to solve it... Pls heeelp!!!!

    After 3 uninstall's and 3re-installs for AR 9.4 and no solutions forthcoming from the AR tech's/personnel, I have decided to go with another PDF reader that seems to be working fine.  Please remove me from your e-mail listing.  I tried but not successful as I still receive mail from Adobe about problems not even related to mine. During my search at adobe, I found many users with the same problem but no fix available.  You would think that a update correcting these product would be in order.  So again, remove me from the AR e-mail list.  TU

  • Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

    Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
    Same error message each time:
    "Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
    AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
    ModVer: 8.0.0.456 Offset: 00020916
    Tried every troubleshooting tip in the Support Knowledgebase to no avail.
    Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.
    Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?
    Thanks,
    Dee

    Like others my problem was Adobe Reader 8.1.2 died terribly and with a buggy stench with the following error:
    AppName: acrord32.exe AppVer: 8.1.0.137 ModName: msvcr70.dll
    ModVer: 7.0.9466.0 Offset: 000013d6
    RESOLUTION ON XP SP2
    1. Control Panel, Users
    2. Create a new user account NewUser (for example)
    3. Start, Log Off
    4. Switch Users to the NewUser
    5. Wait the mini eternity for new user to be set up.
    6. Start Adobe Acrobat 8.1.2 and you will see a red splash screen along with some license updating things.
    7. Adobe 8.1.2 now starts fine under NewUser
    8. Switch back to your regular user name. Start, Log off, Switch Users
    Now a note to Adobe. Do you folks really have to make this such a frickin pain to get working? Do you at Acrobat have any idea of how much time we users blow and how much of our lives pass by while we try to re-download and work with this product? You are directly responsible for a small slow down in the world economy by this. Get the hint.... create an 8.1.3 that omits the secret code steps above.
    The only thing that kept my sanity during this were nice songs on channel 86 on SIRIUS. Thank you SIRIUS.
    Thanks,
    Jim

  • HT3986 I've had MS Office:mac 2011 on my imac for around 18 months now.  Outlook has just disappeared and when I find the file and open it it tells me that there is a problem and I may need to re-install it.  I've just done this using the installation dis

    I've had MS Office:mac 2011 on my imac for around 18 months now.  Outlook has just disappeared and when I find the file and open it it tells me that there is a problem and I may need to re-install it.  I've just done this using the installation disc which, then said the installation had been successful.
    Outlook is still not working.  Can anyone please advise me on what to do next.

    Remove MS Office 2011 completely (here are instructions) and reinstall it.
    It's not a simple or fast process but it is important to follow all of the steps in order to get all the files that Office scatters around. This will not affect your data files, only MS Office and its preferences.

  • Problem with ordering in select query.

    Hi,
    We have the following query:
    SELECT s.surveyid, m.messageid, m.text FROM MS_SURVEY s, MS_MESSAGES m where (m.messageid=s.survey_desc or m.messageid=s.survey_heading or m.messageid=s.user_profiles) and s.surveyid=xxx
    This query selects 3 rows, one for description, one for heading and one for user profiles.
    The problem is that, we have 4 databases. 2 Oracle 8.1.5, one Oracle 8.1.6 and one 8.1.7
    This query when run on 8.1.7 and 8.1.5 will give us the result in the order:
    1...description
    2...heading
    3...user profile
    But, when run on 8.1.6 (which is the client setup of oracle)
    The result is in the order:
    1...user profile
    2...heading
    3...description
    This project has still not been delivered because of this problem and we are already late by 2 months.
    Please somebody let me know why this is happening?
    I cannot change the code...as it has been tested for 1 month on staging setup, where it is working fine.
    I have no clue as to why this is happening on the Client setup ONLY.
    Is it a problem of different oracle versions, or any client side db trigger is there, or any options which the client has selected during his/her db installation or whatever...?
    Kindly help.
    Thank you.
    Regards,
    - Ram

    Your query has no ORDER BY clause. Oracle does not guarantee (nor does any other RDB that I know of) to return rows in any particular order in the absence of an ORDER BY.
    There are many factors that could affect the order in which rows will be returned in the absence of an eplicit ORDER BY clause. Among these are things like order of insertion of rows, access path chosen by the optimizer, the shoe size of the requestor.
    You are going to have to change your code if you want a guaranteed order of the records.
    TTFN
    John

  • Need to speak to someone at the iTune Store regarding my account.  I am having problem and would like to speak to someone

    Having problem connecting with someone at iTune Store.  Austen send me an e-mail this morning regarding my issue and he said there is a payment problem the order number is MG*****11S I need to know what is the balance of payment in this account, so that I can solve this issue.  I am not able to download free app to my ipod touch.
    <Edited By Host>

    There is no telephone support for itunes.
    Click Supoprt at the top of this page, then click the link under Contact Us.

  • T500 Problems and experiences with Lenovo's technical support / EZServ

    After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
    First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
    While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
    As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
    In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
    My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
    Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
    Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
    1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
    2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
    3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
    4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
    5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
    6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
    7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
    Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
    After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
    Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
    Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
    At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
    Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
    1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
    2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
    3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
    4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
    5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
    6) There are two wireless adapters in your laptop? Are you sure about this?
    7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
    After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
    Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
    1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
    2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
    The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
    3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
    I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
    4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
    5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
    6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
    7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
    8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
    9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
    I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
    On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
    Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
    The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
    Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
    Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
    The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
    What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
    Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
    As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
    While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
    Please give me advices on what to do next!
    Thanks for reading this!
    Message Edited by swg0101 on 04-04-2009 11:02 AM

    Swg0101
    Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
    I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • LR 4.4 (and 5.0?) catalog: a problem and some questions

    Introductory Remark
    After several years of reluctance this March I changed to LR due to its retouching capabilities. Unfortunately – beyond enjoying some really nice features of LR – I keep struggling with several problems, many of which have been covered in this forum. In this thread I describe a problem with a particular LR 4.4 catalog and put some general questions.
    A few days ago I upgraded to 5.0. Unfortunately it turned out to produce even slower ’speed’ than 4.4 (discussed – among other places – here: http://forums.adobe.com/message/5454410#5454410), so I rather fell back to the latter, instead of testing the behavior of the 5.0 catalog. Anyway, as far as I understand this upgrade does not include significant new catalog functions, so my problem and questions below may be valid for 5.0, too. Nevertheless, the incompatibility of the new and previous catalogs suggests rewriting of the catalog-related parts of the code. I do not know the resulting potential improvements and/or new bugs in 5.0.
    For your information, my PC (running under Windows 7) has a 64-bit Intel Core i7-3770K processor, 16GB RAM, 240 GB SSD, as well as fast and large-capacity HDDs. My monitor has a resolution of 1920x1200.
    1. Problem with the catalog
    To tell you the truth, I do not understand the potential necessity for using the “File / Optimize Catalog” function. In my view LR should keep the catalog optimized without manual intervention.
    Nevertheless, when being faced with the ill-famed slowness of LR, I run this module. In addition, I always switch on the “Catalog Settings / General / Back up catalog” function. The actually set frequency of backing up depends on the circumstances – e.g. the number of RAW (in my case: NEF) files, the size of the catalog file (*.lrcat), and the space available on my SSD. In case of need I delete the oldest backup file to make space for the new one.
    Recently I processed 1500 photos, occupying 21 GB. The "Catalog Settings / Metadata / Automatically write changes into XMP" function was switched on. Unfortunately I had to fiddle with the images quite a lot, so after processing roughly half of them the catalog file reached the size of 24 GB. Until this stage there had been no sign of any failure – catalog optimizations had run smoothly and backups had been created regularly, as scheduled.
    Once, however, towards the end of generating the next backup, LR sent an error message saying that it had not been able to create the backup file, due to lack of enough space on the SSD. I myself found still 40 GB of empty space, so I re-launched the backup process. The result was the same, but this time I saw a mysterious new (journal?) file with a size of 40 GB… When my third attempt also failed, I had to decide what to do.
    Since I needed at least the XMP files with the results of my retouching operations, I simply wanted to save these side-cars into the directory of my original input NEF files on a HDD. Before making this step, I intended to check whether all modifications and adjustments had been stored in the XMP files.
    Unfortunately I was not aware of the realistic size of side-cars, associated with a certain volume of usage of the Spot Removal, Grad Filter, and Adjustment Brush functions. But as the time of the last modification of the XMP files (belonging to the recently retouched pictures) seemed perfect, I believed that all my actions had been saved. Although the "Automatically write changes into XMP" seemed to be working, in order to be on the safe side I selected all photos and ran the “Metadata / Save Metadata to File” function of the Library module. After this I copied the XMP files, deleted the corrupted catalog, created a new catalog, and imported the same NEF files together with the side-cars.
    When checking the photos, I was shocked: Only the first few hundred XMP files retained all my modifications. Roughly 3 weeks of work was completely lost… From that time on I regularly check the XMP files.
    Question 1: Have you collected any similar experience?
    2. The catalog-related part of my workflow
    Unless I miss an important piece of knowledge, LR catalogs store many data that I do not need in the long run. Having the history of recent retouching activities is useful for me only for a short while, so archiving every little step for a long time with a huge amount of accumulated data would be impossible (and useless) on my SSD. In terms of processing what count for me are the resulting XMP files, so in the long run I keep only them and get rid of the catalog.
    Out of the 240 GB of my SSD 110 GB is available for LR. Whenever I have new photos to retouch, I make the following steps:
    create a ‘temporary’ catalog on my SSD
    import the new pictures from my HDD into this temporary catalog
    select all imported pictures in the temporary catalog
    use the “File / Export as Catalog” function in order to copy the original NEF files onto the SSD and make them used by the ‘real’ (not temporary) new catalog
    use the “File / Open Catalog” function to re-launch LR with the new catalog
    switch on the "Automatically write changes into XMP" function of the new catalog
    delete the ‘temporary’ catalog to save space on the SSD
    retouch the pictures (while keeping and eye on due creation and development of the XMP files)
    generate the required output (TIF OR JPG) files
    copy the XMP and the output files into the original directory of the input NEF files on the HDD
    copy the whole catalog for interim archiving onto the HDD
    delete the catalog from the SSD
    upon making sure that the XMP files are all fine, delete the archived catalog from the HDD, too
    Question 2: If we put aside the issue of keeping the catalog for other purposes then saving each and every retouching steps (which I address below), is there any simpler workflow to produce only the XMP files and save space on the SSD? For example, is it possible to create a new catalog on the SSD with copying the input NEF files into its directory and re-launching LR ‘automatically’, in one step?
    Question 3: If this I not the case, is there any third-party application that would ease the execution of the relevant parts of this workflow before and/or after the actual retouching of the pictures?
    Question 4: Is it possible to set general parameters for new catalogs? In my experience most settings of the new catalogs (at least the ones that are important for me) are copied from the recently used catalog, except the use of the "Catalog Settings / Metadata / Automatically write changes into XMP" function. This means that I always have to go there to switch it on… Not even a question is raised by LR whether I want to change anything in comparison with the settings of the recently used catalog…
    3. Catalog functions missing from my workflow
    Unfortunately the above described abandoning of catalogs has at least two serious drawbacks:
    I miss the classification features (rating, keywords, collections, etc.) Anyway, these functions would be really meaningful for me only if covering all my existing photos that would require going back to 41k images to classify them. In addition, keeping all the pictures in one catalog would result in an extremely large catalog file, almost surely guaranteeing regular failures. Beyond, due to the speed problem tolerable conditions could be established only by keeping the original NEF files on the SSD, which is out of the question. Generating several ‘partial’ catalogs could somewhat circumvent this trap, but it would require presorting the photos (e.g. by capture time or subject) and by doing this I would lose the essence of having a single catalog, covering all my photos.
    Question 5: Is it the right assumption that storing only some parts (e.g. the classification-related data) of catalog files is impossible? My understanding is that either I keep the whole catalog file (with the outdated historical data of all my ‘ancient’ actions) or abandon it.
    Question 6: If such ‘cherry-picking’ is facilitated after all: Can you suggest any pragmatic description of the potential (competing) ways of categorizing images efficiently, comparing them along the pros and contras?
    I also lose the virtual copies. Anyway, I am confused regarding the actual storage of the retouching-related data of virtual copies. In some websites one can find relatively old posts, stating that the XMP file contains all information about modifying/adjusting both the original photo and its virtual copy/copies. However, when fiddling with a virtual copy I cannot see any change in the size of the associated XMP file. In addition, when I copy the original NEF file and its XMP file, rename them, and import these derivative files, only the retouched original image comes up – I cannot see any virtual copy. This suggests that the XMP file does not contain information on the virtual copy/copies…
    For this reason whenever multiple versions seem to be reasonable, I create renamed version(s) of the same NEF+XMP files, import them, and make some changes in their settings. I know, this is far not a sophisticated solution…
    Question 7: Where and how the settings of virtual copies are stored?
    Question 8: Is it possible to generate separate XMP files for both the originally retouched image and its virtual copy/copies and to make them recognized by LR when importing them into a new catalog?

    A part of my problems may be caused by selecting LR for a challenging private project, where image retouching activities result in bigger than average volume of adjustment data. Consequently, the catalog file becomes huge and vulnerable.
    While I understand that something has gone wrong for you, causing Lightroom to be slow and unstable, I think you are combining many unrelated ideas into a single concept, and winding up with a mistaken idea. Just because you project is challenging does not mean Lightroom is unsuitable. A bigger than average volume of adjustment data will make the catalog larger (I don't know about "huge"), but I doubt bigger by itself will make the catalog "vulnerable".
    The causes of instability and crashes may have NOTHING to do with catalog size. Of course, the cause MAY have everything to do with catalog size. I just don't think you are coming to the right conclusion, as in my experience size of catalog and stability issues are unrelated.
    2. I may be wrong, but in my experience the size of the RAW file may significantly blow up the amount of retouching-related data.
    Your experience is your experience, and my experience is different. I want to state clearly that you can have pretty big RAW files that have different content and not require significant amounts of retouching. It's not the size of the RAW that determines the amount of touchup, it is the content and the eye of the user. Furthermore, item 2 was related to image size, and now you have changed the meaning of number 2 from image size to the amount of retouching required. So, what is your point? Lots of retouching blows up the amount of retouching data that needs to be stored? Yeah, I agree.
    When creating the catalog for the 1500 NEF files (21 GB), the starting size of the catalog file was around 1 GB. This must have included all classification-related information (the meaningful part of which was practically nothing, since I had not used rating, classification, or collections). By the time of the crash half of the files had been processed, so the actual retouching-related data (that should have been converted properly into the XMP files) might be only around 500 MB. Consequently, probably 22.5 GB out of the 24 GB of the catalog file contained historical information
    I don't know exactly what you do to touch up your photos, I can't imagine how you come up with the size should be around 500MB. But again, to you this problem is entirely caused by the size of the catalog, and I don't think it is. Now, having said that, some of your problem with slowness may indeed be related to the amount of touch-up that you are doing. Lightroom is known to slow down if you do lots of spot removal and lots of brushing, and then you may be better off doing this type of touch-up in Photoshop. Again, just to be 100% clear, the problem is not "size of catalog", the problem is you are doing so many adjustments on a single photo. You could have a catalog that is just as large, (i.e. that has lots more photos with few adjustments) and I would expect it to run a lot faster than what you are experiencing.
    So to sum up, you seem to be implying that slowness and catalog instability are the same issue, and I don't buy it. You seem to be implying that slowness and instability are both caused by the size of the catalog, and I don't buy that either.
    Re-reading your original post, you are putting the backups on the SSD, the same disk as the working catalog? This is a very poor practice, you need to put your backups on a different physical disk. That alone might help your space issues on the SSD.

  • ITunes "encountered a problem and needs to close" error

    hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
    installed itunes
    deleted quicktime accidently
    installed quicktime
    installed itunes
    itunes still doesn't work
    installed and reinstalled multiple times from both the c.d. and itunes.com
    Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
    the details of the error report are:
    "information regarding the condition of iTunes when the problem occured; the operating system version and computer hardware in use; your digital product id, which could be used to identify your license; and internet protocol(ip) address of your computer.
    we do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. however, the error report could contain coustomer- specific information such as data from open files. while this information could potentially be used to determine your idenity, if present, it will not be used. the data that we collected will only be used to fix the problem. if more information is available, we will tell you when you report the problem. this error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes."
    for the love of god, help me. i really wanna get my itunes working.(i have no antivirus software, such as mcaffee or norton, etc)
    i really appreciate it
    -kevin spanky

    great, but when i did this, the agreement popped up and disappeared as soon as it came up, before i could press anything.
    yuck. that's consistent with a malware infestation problem that has been causing error-less itunes launch failures since late October. but there's another couple of main possibilities that we have to check on for these "error-less" launch failures. let's try to firm up the diagnosis a bit.
    first let's make an observation.
    reboot your PC. open Task Manager to the Processes Tab. now try to launch itunes again.
    does an itunes.exe process appear in Task Manager? if so, does it persist in there, or disappear after a few seconds?
    if itunes.exe persists in Task Manager
    do you have Norton Internet Security 2005? if so, first see:
    iTunes 6 won't open on a Windows computer if firewall software is not up-to-date
    ... but if no joy with that, try the trusty Lorraine M technique:
    Lorraine M: NIS/itunes problem rectified
    ... but if you don't have NIS 2005 (or symptoms persist), check up on this possibility:
    iTunes for Windows doesn't open after upgrading
    if itunes.exe doesn't appear in Task Manager (or disappears after a few seconds)
    then we have to check up on the malware possibilities.
    (this is not a cure, it's a final diagnostic.) use MSCONFIG to get iTunes launching again:
    Using MSCONFIG to troubleshoot conflicts in Windows
    after the selective startups, don't launchother applications prior to opening itunes. (this has been known to re-trigger the launch suppression.)
    post back with a list of the Startup items that you needed to disable in order for itunes to launch again. exact spelling and capitalisation please.
    love, b

  • CrystalReports 2008 crw32.exe has encountered a problem and needs to close.

    Hi Guys,
    I just installed Crystal Reports 2008 and tried to use it, but every time I try to expand Create New Connection tree, in order to add some data to my report, program crashes and I receive message:
    u201Ccrw32.exe has encountered a problem and needs to close.  We are sorry for the inconvenience.u201D
    Thus anyone have a solution to this problem?

    Well,
    Each time Crystal Reports crashes I see three errors:
    1. Faulting application crw32.exe, version 12.0.0.549, faulting module unknown, version 0.0.0.0, fault address 0x06000030.
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 63 72 77   ure  crw
    0018: 33 32 2e 65 78 65 20 31   32.exe 1
    0020: 32 2e 30 2e 30 2e 35 34   2.0.0.54
    0028: 39 20 69 6e 20 75 6e 6b   9 in unk
    0030: 6e 6f 77 6e 20 30 2e 30   nown 0.0
    0038: 2e 30 2e 30 20 61 74 20   .0.0 at
    0040: 6f 66 66 73 65 74 20 30   offset 0
    0048: 36 30 30 30 30 33 30 0d   6000030.
    0050: 0a                        .
    2. Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 64 72 77   ure  drw
    0018: 74 73 6e 33 32 2e 65 78   tsn32.ex
    0020: 65 20 35 2e 31 2e 32 36   e 5.1.26
    0028: 30 30 2e 30 20 69 6e 20   00.0 in
    0030: 64 62 67 68 65 6c 70 2e   dbghelp.
    0038: 64 6c 6c 20 35 2e 31 2e   dll 5.1.
    0040: 32 36 30 30 2e 35 35 31   2600.551
    0048: 32 20 61 74 20 6f 66 66   2 at off
    0050: 73 65 74 20 30 30 30 31   set 0001
    0058: 32 39 35 64               295d   
    3. Hanging application crw32.exe, version 12.0.0.549, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 48 61 6e 67   ion Hang
    0010: 20 20 63 72 77 33 32 2e     crw32.
    0018: 65 78 65 20 31 32 2e 30   exe 12.0
    0020: 2e 30 2e 35 34 39 20 69   .0.549 i
    0028: 6e 20 68 75 6e 67 61 70   n hungap
    0030: 70 20 30 2e 30 2e 30 2e   p 0.0.0.
    0038: 30 20 61 74 20 6f 66 66   0 at off
    0040: 73 65 74 20 30 30 30 30   set 0000
    0048: 30 30 30 30               0000   
    However, I am not sure about their meaning.
    Regards,
    Vladimir

Maybe you are looking for

  • User specifies file to be read in

    I'm working on a program to count the words, characters, etc in a text file. I've just about got it all working, but at the moment I've got it specified in the actual code which text file the program should perform the word count on, whereas I want t

  • HT201274 If you erase your iPod content, would it erase the music from the iTunes on the computer which that iPod is connected with?

    I'm giving away my old iPod touch so I want to restore everything, deleting all content but I also have an iPhone connected to the same iTunes account on my laptop. If I restore all music, setting, apps, etc. will it also erase all those things from

  • Idoc for document posting (FB01)

    HI, How to populate data for inbound idoc.I will get data from flat file. i need to populate data which i will get it from flat file into FB01 as inbound idoc. Regards, gollapudi

  • Af:richtextEditor font-family- adding new font

    I am using af:richTextEditor in a web page. The font-family drop down inside af:richTextEditor components contains some font. I want to add some more font (e.g verdana,century etc) in that font-family drop down. Is it possible to add some extra fonts

  • Undocumented functions in Zen X

    While using my player, I have found some button shortcuts, which are not described in official manual. Here they are: -Hold the "Back" button - The "Now playing" screen will appear -Hold the "Back" button again - The "Selected music" screen will appe