Performance Optimization Self Service- SAP help requirement

Question

Hi,
I want to know whether for SAP's help is required for performing the self service of Performance Optimization.
If we collect ST12 trace and use it to perform the self service then is the report which is generated from the self service sufficient to take further action or will I need some SAP expertise to implement / take corrective actions?
In short, whether I can do the Performance Optimization by myself or I need help from SAP?
Regards,
Vishal

Answer 1

hi,
1) Is this service available to all the customer? (by all the customers I mean "Max Attention", "Enterprise Support" etc)
i answer this above is it, from mz above reply, have you checked
enterprise support customers can get five EGI sessions as free per year. please check
http://service.sap.com/esacademy
- click browse egis
for your second question also I answered above
Does the report itself gives suggestions or we need to provide the report to SAP
here my reply above
because Guided procedure itself the proven methodlogy from SAP, the report provides the lots of suggestions against the SAP best practices.
you can use it yourself most of the time. if still you need expert guidance from SAP, book for EGI sessions. they called as expert guided implementations, remote support. duration might vary based on the session.
again, service report is the source, you have to review yourself, if you are in EGI, sap use that report for guiding. Please review
Thanks
Jansi