Performing security wipe for my BBZ10

Greeting guys, I own a Blackbery Z10 which is less than a year old. During November 2014 it started switching off when i access Contacs, Emails and certain applications...it has been doing on & off till now. Now what i did, i've perfomed security wipe...it is almost 3 hours now and i believe the phone is stuck...I really do not know what to do and I am worried if its gonna come around or not. No do I disturb the process or wait much longer?
PLZ HELP
Zozokaimmy

Zozokaimmy wrote:
Thank You guys, I did plug my phone and waited....later on it displayed an error www.bberror.com/bb10-0015. i really do not know what to do. thnx for ur help so far
If you open that link you just posted, you will see a KB article on how to solve it. 
Please see BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com
Goodluck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Similar Messages

  • Save BB settings before performing security wipe

    Hello, We are moving from a internal mail environment to Microsoft Online Services hosted email. I understand as part of the process that all BlackBerry users will need to perform a security wipe prior to reactiving their devices. What is the best way for users to save/keep their settings before they perform the security wipe? Is it only possible to do this via Desktop Manager? I ask because not all our users have/utilize the Desktop Manger. Thanks for any help on this topic!!
    Solved!
    Go to Solution.

    Right. Using the Backup and Restore feature in the Desktop Manager is the only option for you I believe. Couldn't you place the Desktop Manager on a shared drive that everyone has access to for them to install it?
    If you were using a BES I would suggest using the BlackBerry Web Desktop Manager because you can configure it to allow anyone to access it from your intranet
    Message Edited by jmrmb80 on 09-29-2008 12:25 PM
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    Remember to resolve your thread by clicking Accepted Solution.

  • Blackberry Protect and Security Wipe

    Hi! If you would like to turn off your BlackBerry Anti-theft on your device you can simply go to your Settings → BlackBerry AntiTheft and simply disable it from there. But if your device is running 10.3.2 OS then you will be asked to enter your BlackBerry ID credentials. Just enter your BlackBerry ID username and password and it will be disabled. Then to perform security wipe, I suggest back up your device first before doing so. Then when you have everything backed up go to Settings → Security and Privacy → Security Wipe It may take some time to wipe your device and expect that it needs more than 30% battery level to continue. So keep your battery charged and wait for the wipe to be completed. You may also see that your device will turn off and on a few times while performing security wipe. NOTE:To find what OS you're currently running, go to Settings → About → Tap Category → Select OS on the drop down list and check current OS. 10.3.2 OS update is very tight in security specially when your BlackBerry Anti-theft is turned on. When you perform a Security wipe, you will need to verify your BlackBerry ID credentials. Then you must enter your BlackBerry ID credentials again after security wipe. If you fail to enter your BlackBerry ID, then your device is forever locked out. This is the reason why I always advise to have t he Anti-theft turned off first. Good luck!

    Hello,
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  • Still freezing up after security wipe ?

    Greetings all,
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    Any suggestions ?  Thanks in advance.

    Hi and Welcome to the Community!
    If indeed you suspect an app, then you can try removing them one by one until the behavior clears. But, be aware that if the app caused OS level corruption, then removing the app won't cure that corruption...only a clean OS reload would do so...and that's the process I recommend you follow.
    At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
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    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
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    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
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    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Unable to restore after security wipe

    Desktop V7.1.0.32 Playbook V2.0.1 Bundle 358
    I backed up the Playbook before performing a security wipe - now the playbook will not restore - i get the message that the software version for the playbook is incompatabe with the data in the back up file - to continue update your Tablet OS
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    How do  Iget past this problem?

    Here is a procedure for downgrading to an earlier version which came from another poster some time ago.
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    Download 2 Softwares :
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    Make sure development mode is ON
    STEPs :
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    3. You need to run dinglebery for the first time to make firmware folder appear then close dingleberry.
    4. Open your OS 2.0.0.07971 and ekstrack it then put in the folder custom
    5. Connect your PB to your PC then DM will shown up.
    6. Run dingleberry.exe then click on Firmware Button.
    7. The firmware main view will shown up and make sure USB Information on the rightside is connected.
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  • Z-10 Security Wipe

    I've just performed a security wipe on my Z-10 due to BlackBerry ID sign in problem. Can I use my most recent backup file on BlackBerry Link to reload the apps & other stuff or is that file associated with my old BlackBerry ID & I would just be reloading the BlackBerry ID problem back onto my phone again?

    Milkman1 wrote:
    I've just performed a security wipe on my Z-10 due to BlackBerry ID sign in problem. Can I use my most recent backup file on BlackBerry Link to reload the apps & other stuff or is that file associated with my old BlackBerry ID & I would just be reloading the BlackBerry ID problem back onto my phone again?
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  • BB10 security wipe on a Q10 is taking a VERY long time.

    I am running a security wipe on a Q10.. It's been going for over an hour. I've read it can take around 15 minutes but this is ridiculous.. I don't think it's working. The phone was only a few days old and has had very little use. I was about to pull the battery when I read that that will cause the software to be reloaded.  The screen just has a swirly timer going around and what looks more like a printer icon. Any ideas what to do? I don't have much confidence it's going to finish, it feels like a bug.

    Hey, This is why I started another topic. My situation is slightly different and I'm looking for an answer to a different question: Hello, I’ve searched high and low for the answer to this problem. I can find others with a similar problem, but no solution. Maybe someone here can help? I preformed a security wipe last night at approximately 10pm. I did this because I realised I’d used 7.8GB of my 8GB limit and it was affecting the phone’s performance – specifically, I couldn’t get the hub to load. I use my phone for social media, emails and messaging only, and with my contacts saved elsewhere I’m not concerned about having to set the phone up again. Because of that, I selected to wipe everything besides the security option, which was greyed out and couldn’t be selected. The wipe was successfully processed, my phone automatically shut down and restarted, and the sim/USB looking load image appeared with a small, revolving circle beneath it. Having performed a security wipe before I know it can take a few hours, so I went to bed. It’s now 1:30pm the next day and the security wipe still hasn’t completed. I’ve read various accounts of the wipe taking between 2-4 hours, but nothing about it taking this long. I’m concerned that, although the circle is still revolving, the wipe has crashed somehow and I have no way of booting or cancelling the wipe. I’ve restarted the phone once to no effect – the same load screen appears following the Blackberry icon. I do wonder whether this effectively restarted the wipe causing a further delay, as I did it at approximately 7am and my phone is hot to touch, suggesting it's doing something at least. A lot of people suggest taking the battery out to force a reboot, but unfortunately as this is a Q10 (and unless I’m missing something) that’s not an option: the battery’s not accessible. Does anyone know what I can do? Is there a fancy way of restoring to factory settings? I was wondering whether there’s a pin-hole-esque reset anywhere? I honestly don’t mind starting from scratch; I just want my phone back! I’m going to wait for tomorrow until I do anything in case the wipe is just taking a really (really) long time. I’d just like to know in advance if there’s another solution. I would prefer to find the solution myself rather than going to my provider, who will probably leave me totally phoneless for weeks! So: how do I reboot/cancel the wipe if I need to considering I can't remove the battery? Any help appreciated!

  • Z10 Security Wipe

    Hey, I started a security wipe on my phone 5 today  and now it's 10, and it's still at the screen with the printer looking thing, and a swirling icon thing. Idk what to do from here, think my phone's busted or something.... Could you give me some info please

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    KB33494 Performing a Security Wipe on BlackBerry 10 takes longer than expected
    Unfortunately, from what you report, you've already exceeded the time length that the KB discusses...leaving you likely with only one option...pulling the battery and then following the instructions that the KB links to.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Security Wipe - day 3

    So, I've forgotten my device password and was informed the only way to access my phone again would be to perform a security wipe (much to my despair!) Luckily I was able to download all of my pictures and documents to my computer but was led to believe all my contacts and everything would be wiped. Disappointing, but that's what I get for forgetting my password! So, I removed my SD card and began the wipe. Took 9+ hours for the wipe to get to 97% and then I went to bed, the power went out and my battery died. Started the wipe again yesterday morning at 8. By 11:30 PM the wipe was still going. There was a green circle with what looks like a little SIM card in the middle of it. Was still flashing leading me to believe it was still going, but seemed to be never ending. I took the battery out out of frustration by that point and let it start again. Woke up this morning and it is still at 96%. What do I do?? Like I said, I can't remember my password so anything related to BlackBerry Link is out. I am so frustrated that this is day 3 of me not being able to access my phone! Do I just wait it out for the remaining 4% that seems like it will never come? Any advice would be appreciated!

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  • Security wipe out.... backup?

    Hi !
    I want to do a security wipeout on my Q5 phone...
    they are recommendaing to do a back up on bblinks....
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    Solved!
    Go to Solution.

    You found no files or you didn't find that file? 
    If you bought the device new it would have come with a cable. 
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    http://www.blackberry.com/btsc/KB33591
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    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
    Try not to restore your backup if you don't have to.  Start over from scratch.  If you have to, do each module of the restore separately (Settings, Media, Application Data) and see if you can determine which one of those has all the data.  It's usually App Data so don't restore that if you don't have to. 
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  • Change Blackberry ID without a security wipe

    During an update, I apparently entered the wrong Blackberry ID.  Now I cannot access my photos, videos or apps.  How can I change the BBID on the playbook to the correct one?

    Hello mlpickett,
    A security wipe must be performed to change the BlackBerry® ID on your BlackBerry® PlayBook™ tablet. The following article will provide you with more details:
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    -FB
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  • Security Wipe & Loss of software

    It was recommended to do a security wipe on our blackberry as we were not showing as online in video chat.  We did this and now eveything has gone, the only thing we have on the blackberry is webbrowser.....all apps and software inculding emails and default programs have gone. 
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    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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  • RE: Security Wipe...

    In light of some of the issues I've been having I decided to go forward with a security wipe and just reload the device and reconfigure bridging.  If I get back to the same point I was before with bridging not showing my emails but everything else, etc, I may just give up on the Playbook altogether.
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    Yes, and no.,..on the handheld BlackBerry a security wipe does not wipe the operating system, just your personal information, data and preferences.
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    Thanks for your info.. that is good to know. What you seem to have done is a security wipe and reset it to factory condition.
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  • I just installed version 7 of Firefox and afterwards it told me my security module for my firm's bank account was disabled. Now I can't access my account and the bank is in Brazil. I MUST make transactions from the US. How can I go back?

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