"Permanently Delete" fail in outlook client after setting up the "Archive and Retention Policy" in Exchange 2010
In Exchange 2010 server, we have setup a policy under "Default Archive and Retention Policy" as all messages under "Inbox", "Sent Items" and "Deleted Items" will be Permanently Delete after X months.
However, one of our client found that some of the email messages was still found under his "Deleted Items". All other email messages under her outlook client (2010) were successfully deleted according to the policy.
Is there any reason for this exception?
Thank you
Hi,
Based on your description, you created retention policy tags for Inbox, Sent Items and Deleted Items folders. Then you linked them to the default archive and retention policy
Default Archive and Retention Policy.
Please check if this issue affects all users.
Please create a different retention policy which is associated with these retention tags, and apply this policy to a test user to check result.
Best regards,
Belinda Ma
TechNet Community Support
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