Permanently in Safe Mode

Hi Sony Support-
My Z3C is experiecing a few issues since purchase on 12/11/14:
1) Permanently in safe mode. Have used Mac bride to 'repair', did not solve issue. Reset/wiped phone using OS, did not solve issue. Keyboard switches to chinese randomly. I think this may be linked to problem 2
2)While slipping on the case the volume key was dented, scuffed (quite surprised by how little pressue was applied and damage resulted). While the volume doens't automatically turn down I can't depress the button to turn the volume down. Perhaps this is causing safe mode to boot?
3) Headphone jack wiggle-does not recognize most 3.5mm audio cables
What a headache in using this phone. Sony:
1) please advise how to get out of safe mode (ive charged 1 hr+, i've rebooted, repaired and wiped)
2) please provide guidance on how I can use the warranty to get a working device
3) improve the build quality here! the headphone jack issue is common

Did you dropped the phone while you had headphones connected ? that could explain why its loose
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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https://discussions.apple.com/thread/2570597
http://superuser.com/questions/73518/ati-x1600-driver-problem-on-mac
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See:
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*http://kb.mozillazine.org/Safe_Mode
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* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
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*3
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Did this fix your problems? Please report back to us!

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http://support.microsoft.com/kb/2255099
Thanks!
Andy Altmann
TechNet Community Support

Running in Safe Mode - are there any implications. ( a sub section of Rebooting problem continued...)

As with others I have become frustarted by my 9720 rebooting at random sometimes mid call and often at annoying times. I often have to take out the battery too, otherwise it will not restart. I have wiped, rebooted and even tried the 4hr 15 min trick all to no avail.
I am now running in permanent safe mode - the blackberry works fine and I hope I may have found a solution. Nobody seems 100% sure what the problem is caused by, if I have found a cure I'll be pleased, if however there are issues with running in Safe Mode I would be pleased to know.
I don't want toi change phones but the last few days have been very annoying.
Rogero

Safe Mode is not intended to be an "answer"...rather, it is a diagnostic tool to try and root out the cause of issues. It's sole intended purpose is to try and determine if any auto-running add-on or 3rd party apps might be causal to a situation, by suppressing the auto-run at boot up of those items. But, it is not intended to be part of any "normal operation" of the device.
If the results of Safe Mode are that the behavior continues, then other diagnostic steps must be conducted to try and determine the proper course of action. Quite often, there never can be any true diagnosis...but, rather, attempting a series of different remedies until the behavior is cured. For example, if OS corruption is the root cause, it can't really be diagnosed (especially at an internet distance)...rather, reloading the OS might cure the corruption and re-establish good operations.
But, reloading the OS might also cure other causes, so truly knowing exactly what the root cause is quite often impossible. And, if the issue is hardware (as with your suspicion of the battery), then no amount of OS or software "fixes" can truly be a remedy at all.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Permanently in Safe Mode

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