Permission error in opening word 7file in acrobat pro

I can create a pdf from within word 7 but can't open the file from within acrobat pro 9. When I sent the document in they said it wasn't run through distiller. When I open distiller and open the file I get a non-standard error, content flushed, no output. My word 7 documents are saved as docx - do they have to be post script?? I'm totally confused with acrobat. I've read the help files - but when I follow the instructions nothing changes. I don't have any passwords or permissions set - why does it say I don't have permission to open the file? I'm the only person using this computer and program. I bought this program specifically to "distill" my word files and can't seem to figure out how to do that.
Thanks!

I submitted an acrobat pdf from the pdfmaker in word. Was told it didn't look like it had been distilled. I think I'm pretty clear now on the extent of the pdfs and the distill is to ensure everything is print ready. I naively thought a pdf was a pdf and it took everything and"boxed" it so it printed out on the other end just like it did on my end.
Let me see if I'm following you now. I prepare a document in word 7. Print it to the adobe pdf printer. When it opens in acrobat, ctrl D gives me the information.....acrobat distiller 9.2.0, PScript 5.dll ver5.2.2. This document has been "distilled", right? As opposed to the same document made into a pdf by using the acrobat pdf maker in word. When I open it in acrobat, ctrl D gives me this information.....Acrobat pdf maker 9.1 for Word, Adobe pdf library 9.0, pdf version 1.5. This document has not been "distilled", correct?
A doc, docx or one saved as a pdf file using the adobe pdf maker cannot be opened in distiller?
In Acrobat Distiller I found a couple of help guides that look to be more informative - though complicated to understand. I had a couple of transparancies - I assume these were the images where I had erased the background and put them on a transparent background -- or the text boxes I've since learned not to use. Transparancies are addressed on page 38 - but over my head. Is there an easier explanation to be found someplace on how to preprare non-text items?
And one more if I may. Some of my images were converted using RGB, convert to BW, instead of grayscale. I see several "colors" came up. Using Preflight can I convert all these to grayscale within acrobat or should I redo every image in grayscale individually?This is an instruction manual so is image heavy.
Thanks for your patience, I really want to learn this if I can find instructions I can understand

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Problem signature:
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Application Name:    Acrobat.exe
Application Version:    11.0.0.379
Application Timestamp:    505fd1ce
Fault Module Name:    StackHash_1d32
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    dfe2202f
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    3081
Additional Information 1:    1d32
Additional Information 2:    1d32409995138d855a2b9bb446ccc159
Additional Information 3:    591c
Additional Information 4:    591c8f267d7c87f1375dd28c7ce78903
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