Perpetual license and creative cloud update popup window

I initially downloaded a 30 day free trial of lightroom from Adobe website which I guess is from the "cloud". I since have purchased a perpetual license that used a new serial #. When I log into my computer I keep getting an annoying creative cloud update window saying there is an update. Is this update window only for creative cloud downloaded software and not perpetual license owners? If it is, how do I disable or remove this annoying cloud update pop up feature from my Mac.

Hi Loveppro11,
Please let us know the version of Mac you are using.
Naviagte to Applications/Utilities/Adobe Installers and uninstall Creative cloud.
Run the Adobe Cleaner to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html.
Download and Install CC desktop from:https://creative.adobe.com/products/creative-cloud .
If still the same issue then enable root account and check whether its working there: http://support.apple.com/kb/ht1528http://support.apple.com/kb/PH11331 .
Regards,
Romit Sinha

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Lightroom 5 Perpetual License with Creative Cloud Membership

I own Lightroom 5 perpetual license and I also have Creative Cloud membership with Photoshop CC. For the latest Lightroom 5.6 updates, I tried to update within Lightroom, but a page shows up and ask me to do it thru Creative Cloud application. Once I update Lightroom thru Creative Cloud, I noticed that my license type becomes Creative Cloud which never shows in System Info in version 5.5 (I am using Mac). The Serial Number in System Info still remain the same. In such case, I am wondering if the Lightroom's Develop Module will be disabled if I cease the Creative Cloud membership.
Please help, thanks!
HHL

No, you won't lose anything. Your catalog, and preferences, and previews, will all remain in place. Just do it. I did it a couple of days ago and it was very straightforward and painless. My Nik plug-ins were still in place as well as a printer plug-in that came with my printer. The installer put an icon on my desktop. I expected to have to locate my catalog. Didn't even have to do that. Lightroom started and took me to right where I left off, everything still in place.

Tried to install creative cloud update on windows 8.1. Got error code 50. Tried again then unistalled old creative cloud and tried new install. got error code 50 again.

Creative Cloud is failing to install (error code 50) Does anyone know how to fix this? I'm on Windows 8.1. It was previously installed and requested update. The update failed with same code.

"Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

Error Code A12E1 and Creative Cloud Update Loop

Possible Windows Solution - this applies to Windows systems only.
Problem:
1) You try to open the Adobe Creative Cloud and receive notification of an update. The options are to Update or Quit. When you click Update, the process starts and then quits with no warning.
2) You have downloaded the Creative Cloud Manager or any software package installer. When you try to install the program, it quits and gives you a message about Error Code A21E1.
Possible Cause:
Due to the recent Cryptolocker virus, many reputable websites have been offering "fixes" to prevent the virus from installing itself. These fixes typically entail making changes to your local security policy, or in domain (office network) environments, making changes to Group Policy that block EXE (executable) files from running if they originate in the C:\Users\{username}\AppData\* folders. You can read more about that stuff HERE and HERE.
Basically the problem is that the first thing the Adobe Cloud installer does is copy a setup helper to to C:\Users\{username]\AppData\Local\ACCCx2_3_0_322\Set-up.exe. If you or your network administrator have tried to prevent the Cryptolocker virus by putting a blanket stop on allowing EXE files to execute from the AppData folders, this file can't run and, Bob's-your-uncle, you get the Error Code A12E1 message.
To see if this is the problem you need to check the Windows Event Viewer. You can access it by opening a Run dialog (Win+R) and typing in eventvwr. (If you need help navigating the Event Viewer, check out this YouTube video.) If you see a Windows Application Event 866 "Software RestrictionPolicies" you know this is the reason you can't install anything. If you click on the event, you can see the name and path of the file that is trying to execute.
If you are like me and applied the Cryptolocker fix in a flurry of prevention activity and forgot if you applied the policy locally or at the group policy level, you can check the "Resultant Set of Policy" management console. Go back to the Run dialog and enter RSOP.MSC to open it. Navigate to Computer Configuration>Windows Settings>Software Restriction Policies and the same one under User Configuration to see if there are modifications. If you find something, right click on a policy object and select Properties to see the name of the GPO it came from.
Solution:
While you can tweak the settings to allow Abobe applications to execute, I just dropped the restrictions for now. If you are in a network environment and have an admin - give them the event viewer info and they should be able to set up the exclusion for you.
In any event - I hope this helps. I hadn't seen anyone else post anything about this possible cause so I thought I should. Best of luck!

Try http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html

Windows 8 pro is volume licensed and i cannot update to window 8.1

A month back, i bought a laptop from lenevo which has a window 8 pro (volume licensed) version. Now i am not able to update to windows 8.1 through the windows store. I use this laptop for my home use and i dont know how to update the OS now. Pls suggest
on what can be done.I cannot go back to Lenevo store because i have moved out of that state(area).

Hi,
Windows 8 Pro, if installed by an organization or a program that uses Volume Licensing, talk to your system admin, or the administrator of the program that was used to install Windows 8:
http://windows.microsoft.com/EN-US/windows-8/why-can-t-find-update-store
Regards
v-yamliu

Why won't CS6 suite open after closing the creative cloud update offer window?

Just updated to Maverick 10.9.3 but problem existed in 10.9.2 also. Was able to open them all just fine three days ago.

I figured it out. I had to re-enter my serial number to re-activate the programs.

Can i use one license of creative cloud on windows workstation and mac laptop?

Can i use one license of creative cloud on windows workstation and mac laptop?

Yes.
http://www.adobe.com/au/products/creativecloud/faq.html
"Are there any unique benefits that come with my paid membership?
Access to both the Mac OS and Windows® versions of the desktop applications and the ability to install them on your primary computer and one backup computer. So, if you have a Mac at home and a PC at work, you can install your applications on both as long as they are not running at the same time. See the product license agreements page for more information."

Creative Cloud update to version 2.7.1.418 killed my Windows 8.1 system!

Earlier tonight, I saw the balloon from Creative Cloud stating that an update was available. So I installed it. Half-way during the installation, my windows desktop disappeared.
I started the task manager and restarted "Explorer.exe". That made the background reappear, but the taskbar was blank with just the lone Windows 8.1 icon on the very left. Hovering over the taskbar showed the wait cursor.
The task manager showed everything was running normally but the desktop was clearly broken. I checked the directories and everything was as expected.
So I held my breath and rebooted. After logging in, the desktop slowly appeared over about 10 minutes, but all the desktop icons were still missing, as were the taskbar icons. Only a few of the notification icons appeared.
I then managed to bring up a command window with the task manager (fortunately, Ctrl+Alt+Esc still worked) and launched System Restore (rstrui.exe). It showed me the Adobe Creative Cloud was the most recent restore point (below); the previous restore point after that was a Microsoft Windows update from 2 days ago. When I asked for the list of files that were affected by the Creative Cloud update and would be reverted, it showed this:
I again held my breath and restored my machine to before the above CC update; after about 20 minutes of shucking and jiving and a reboot, everything was working properly again.
So there is clearly something out of kilter with this latest update. Adobe the Time Vampire has once again stolen 2 hours of my life, but this time, at least it wasn't a license server issue. I think.

Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath.

Hi, If I have 1 license for creative cloud, will it possible to install in 2 computers (1 laptop and 1 desktop)? When I am in the office I can use desktop and at home I can use laptop? At the same time I will be using only one devise. Will that be possi

Hi, If I have 1 license for creative cloud, will it possible to install in 2 computers (1 laptop and 1 desktop)? When I am in the office I can use desktop and at home I can use laptop? At the same time I will be using only one devise. Will that be possible? Thanks

Yes. Yes. Yes.
Mylenium

When Creative Cloud updated a few days ago (Win7) it reported no installed apps. In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run

When Creative Cloud updated a few days ago (Win7) it reported I had no installed apps.
In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run.
How do I get CC to find apps installed under the previous version?
And how do I get Lightroom CC to run?
Peter

I still don't know how to get CC to find that I have Photoshop CC installed, but running Creative Cloud, going to Preferences and signing out, then signing in again got Lightroom CC to work.
Since Photoshop CC is still working despite apparently not being installed things are now OK, at least for the moment. But I'm not feeling at all happy with Adobe.

Why is the download speed for Creative Cloud updates and initial software installation so slow?

Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
What is the problem?

Hi ErstwhileCreative,
I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
- Dave

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license? Thank you.

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
If not, can I purchase a second license?
Thank you.

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

Creative Cloud updated itself yesterday. Downgraded cloud storage allowance to 2GB and data directories on hard drive messed up.

Creative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
Gosia

Creative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
Gosia

I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?

I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?

WOrks no different - download the CC app and take it from there.
Mylenium

I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.

I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.

follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

Perpetual license and creative cloud update popup window

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