Personal Hotspot issues on iPhone 6 plus

I have the Sprint "unlimited everything family plan". I do not have the option for Personal Hotspot for my service. My iPhone 6 plus has a link to set up a "Personal Hotspot" on my phone "only" when I'm away from Wi-FI or LTE for a short while. 1: I don't want that service. 2: When it appears, it renders my iPhone useless and virtually inoperable, especially won't make or receive calls. 3: I have to keep resetting my phone to make it go away. Sprint Store ***** tried to tell me he fixed it, when in actuality, he just reset my phone settings for the network too and stated, "there, no more problem". I did a complete restore of the iPhone hoping the problem would go away, unfortunately the "Personal Hotspot" link popped up again. I might also state, that it doesn't appear on my phone under "Settings" "Cellular". It just pops up out of the blue when I'm away for Wi-Fi or LTE? I can't just access the link either, as I don't have that service, but when it does pop up to set up a Personal Hotspot, it just keeps searching and searching for a Hotspot that doesn't exist. Then I have to reset again. I'll be taking it to the Sprint store tomorrow for a replacement or go back to an Android phone again.

Okay, so I have the screen shots of it happening now. When this happens and I click that popup, "Call", "Go to Website", "Cancel" nothing happens. I have to completely reset my network settings and I'm also unable to make phone calls. Messaging does work in this status. A

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