Personal List Values Being Cleared

Hi There,
We upgraded our system from 4.7 to ECC6 recently and things went relatively smoothly. However a call has been logged on a problem and I donu2019t even know where to start.
One useru2019s personal list keeps getting cleared off without any obvious cause or explanation.
She had built up a last of favourite materials into her Personal List and this had been working perfectly in 4.7. However, a couple of days after the upgrade her list was deleted. She logged a call but we couldnu2019t find a reason so we asked her to build up her list again.
Today she has logged another call saying the list had been cleared off again. This time we will have to find a solution as we canu2019t keep asking her to just rebuild her list.
Has anyone else experienced this issue and, preferably found a solution?
Many Thanks,
Colm

Hi  Myléne,
Thanks for your reply. Yes, I am takling about personal lists like in F4-help values.
It is the list of "frequently used" materials that a user can build up themselves to make it quicker for the user to find the material they want.
The problem is that this list keeps getting cleared off every couple of months with no obvious reason.
Does that make sense?

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