Personal tags in Retention Policy only working in OWA, not Outlook 2010 client

Version: Exchange 2010 SP2
Client: Office Professional Plus 2010 SP1
As we don't want to enforce retention or archiving policies, but still give users the options to add tags to folders I set up new Retention Policy with the following tags only:
-Personal 1 Year move to archive with age limit of 365
-Personal 2 Year move to archive with age limit of 730
After enabling the Archive for a test user and adding their mailbox to the retention policy, in Outlook client assigned the "Personal 1 Year move to archive" tag (from Ribbon) to a folder with email going back several years. I ran Folder Assistant
in PS for that mailbox, but nothing happened.
I then assigned same tag to same folder using in
OWA and it worked immediately after running the Folder Assistant.
ManagedFolderWorkCycle is set with default setting of 1 day.
I have seen other posts and have tried the above in non-cached mode with no change.
I posted this in the Partner Network forum too but not much luck there
Has anyone come across this before? 
Thanks,

I decided to document exact steps trying to use Message Management on a different mailbox. Steps and results below. Note all these steps
were with Outlook in online mode:
Executive summary
Adding tags to a folder in OWA works as expected. The same process in Outlook client (even in Online mode) does not.
1. Enabled Archive for mailbox
2. Assigned Policy
3. Opened Mailbox in Outlook client (2010 Professional Plus SP1)
4. Assigned 1 Year tag to a folder with emails going back 2+ years
5. Ran "Start-ManagedFolder Assistant" on Exch Svr
6. Opened mailbox in OWA, folder does not show as having policy assigned
7. Opened Outlook
8. Checked in Ribbon if policy still assigned to folder, none showing as selected
9. Checked Archive, only some mails moved to archive, many that are much older than 1 year not moved
10. Re-set same tag in Ribbon
11. Closed Outlook, re-opened, tag still not showing as assigned
12. Opened Mailbox in OWA
13. Added 1-year tag to another folder with emails going back 2+ years
14. Re-ran StartManagedFolderAssistant on Exch Svr
15. Opened Mailbox in OWA
16. All emails correctly matching the tag moved to the archive
17. Policy added to folder in OWA showing as assigned correctly
18. Policy added to folder in Outlook not showing as having a tag assigned
19. Opened Outlook
20. Tags in Ribbon still not showing as having policy assigned
21. Properties of folder changed through Outlook showing as having “Parent Policy”
22. Properties of folder changed through OWA showing correct tag/policy

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        top: 0px;    /* If desired, you can move this down a smidge to separate top item''s submenu from menubar -
                    that is really only needed for submenu on first item of MenuLevel1, or you can make it negative to make submenu more
                    vertically 'centered' on its invoking item */
        left:100%; /* If you want to shift the submenu left to partially cover its invoking item, you can add a margin-left with a
                    negative value to this rule. Alternatively, if you use fixed-width items, you can change this left value
                    to use px or ems to get the offset you want. */
    /* IE6 rules - you can delete these if you do not want to support IE6 */
    /* A note about multiple classes in IE6.
    * Some of the rules above use multiple class names on an element for selection, such as "hover" (MenuItemHover) and "has a subMenu" (MenuItemWithSubMenu),
    * giving the selector '.MenuItemWithSubMenu.MenuItemHover'.
    * Unfortunately IE6 does not support using mutiple classnames in a selector for an element. For a selector such as '.foo.bar.baz', IE6 ignores
    * all but the final classname (here, '.baz'), and sets the specificity accordingly, counting just one of those classs as significant. To get around this
    * problem, we use the plugin in SpryMenuBarIEWorkaroundsPlugin.js to generate compound classnames for IE6, such as 'MenuItemWithSubMenuHover'.
    * Since there are a lot of these needed, the plugin does not generate the extra classes for modern browsers, and we use the CSS2 style mutltiple class
    * syntax for that. Since IE6 both applies rules where
    * it should not, and gets the specificity wrong too, we have to order rules carefully, so the rule misapplied in IE6 can be overridden.
    * So, we put the multiple class rule first. IE6 will mistakenly apply this rule.  We follow this with the single-class rule that it would
    * mistakenly override, making sure the  misinterpreted IE6 specificity is the same as the single-class selector, so the latter wins.
    * We then create a copy of the multiple class rule, adding a '.SpryIsIE6' class as context, and making sure the specificity for
    * the selector is high enough to beat the single-class rule in the "both classes match" case. We place the IE6 rule at the end of the
    * css style block to make it easy to delete if you want to drop IE6 support.
    * If you decide you do not need IE6 support, you can get rid of these, as well as the inclusion of the SpryMenuBarIEWorkaroundsPlugin.js script.
    * The 'SpryIsIE6' class is placed on the HTML element by  the script in SpryMenuBarIEWorkaroundsPlugin.js if the browser is Internet Explorer 6. This avoids the necessity of IE conditional comments for these rules.
    .SpryIsIE6 #MenuBar .MenuBarView .MenuItemWithSubMenuHover .MenuItemLabel /* IE6 selector  */{
        background-color: #ffff99; /* consider exposing this prop separately*/
        color: #000000;
    .SpryIsIE6 #MenuBar .MenuBarView .SubMenu .MenuItemWithSubMenuHover .MenuItemLabel/* IE6 selector  */{
        background-color: #cc99ff; /* consider exposing this prop separately*/
        color: #333366;
    .SpryIsIE6 #MenuBar .SubMenu .SubMenu  /* IE6 selector  */{
        margin-left: -2px; /* Compensates for at least part of an IE6 "double padding" version of the "double margin" bug */
    <style type="text/css">
    </style>
    </head>
    <body class="oneColFixCtr">
    <div id="container">
      <div id="Header"> </div>
      <div id="mainContent">
        <div id="Nav"><ul id="MenuBar">
      <li> <a href="index.html">Home</a> </li>
      <li> <a href="about.html">About Us</a>
      <ul>
        <li> <a href="history.html">History and Mission</a> </li>
        <li> <a href="admin.html">Administration</a>
        <li> <a href="faculty.html">Faculty</a>
        <li> <a href="artists-in-residence.html">Artists in Residence</a> </li>
      </ul>
      </li>
      <li> <a href="#">Programs</a>
      <ul>
        <li> <a href="lessons.html">Lessons</a> </li>
        <li> <a href="classes.html">Classes</a>
        <li> <a href="ensembles.html">Ensembles</a>
      <li> <a href="adultprograms.html">Adult Programs</a> </li>
      </ul>
       </li>
      <li> <a href="#">Departments</a>
        <ul>
          <li> <a href="choir.html">Choir</a> </li>
          <li> <a href="ealrydevelopment.html">Early Development</a> </li>
          <li> <a href="guitar.html">Guitar</a> </li>
          <li> <a href="jazz.html">Jazz</a></li>
            <li> <a href="piano.html">Piano</a></li>
              <li> <a href="strings.html">Strings</a></li>
               <li> <a href="theory.html">Theory and Composition</a></li>
                   <li> <a href="voice.html">Voice</a></li>
                       <li> <a href="windsandpercussions.html">Winds and Percussion</a></li></ul></li>
                        <li> <a href="admissions.html">Admissions</a> </li>
                         <li> <a href="#">Events</a>
                           <ul>
        <li> <a href="concertseries.html">Concert Series</a> </li>
        <li> <a href="studentevents.html">Student Events</a>
        <li> <a href="festivals.html">Festivals</a>
      </ul></li>
        <li> <a href="community.html">Community</a> </li>
            <li> <a href="#">Support</a>
             <ul>
        <li> <a href="donate.html">Donate</a> </li>
        <li> <a href="volunteer.html">Volunteer</a>
    </li></ul></li>
    <li> <a href="contact.html">Contact Us</a> </li>
          </li>
        </ul>
      </li>
      </ul></div>
    <div id="connect"> <div id="connectbox">
    <img src="emailus.jpg" width="55" height="52" alt="Email Us" /><p>
    <img src="apply.jpg" width="55" height="52" alt="Apply" /><p>
    <img src="newsletter.jpg" width="55" height="52" alt="Newsletter" /><p>
    <img src="Facebook.jpg" width="52" height="53" alt="Facebook" /><p>
    <img src="Twitter.jpg" width="55" height="55" alt="Twitter" /><p>
    <p></div>
    </div>
      <div id="pageheader"><img src="adultprograms.gif" width="800" height="61" alt="adult programs" /></div>
      <div id="MainCopy"> <div id="copywide">General Copy about Adult Programs
        <div id="classbox"><img src="earlymusicensemblece.gif" width="770" height="42" />
          <p>
         Directed by Rainer Beckmann, the Pennsylvania Academy of Music's Early Music Program provides opportunities for students to learn more about historical performance practice. The program's current activities focus on the school's Early Music Ensemble, made up of enthusiastic amateur musicians performing on recorders and violas da gamba. The recent donation of a two-manual harpsichord will allow the program to include special Baroque ensemble lessons in the near future. In addition, individual Academy students will have the possibility to be accompanied on an instrument regularly used in music of the 17th and 18th centuries. The class meets 1 hour per week.
       </div>
       <div id="smallclassbox"><img src="grouppiano.gif" width="770" height="42" />
    <p>
    Learn to play the piano in a group setting of 4-6 students. Classes are offered for all beginner piano students. Our qualified teachers will teach you to read notes and make music with your family and peers!</div>
    <div id="smallclassbox"> <img src="amateurchamber.gif" width="770" height="42" />
      <p>
    This course is designed for the adult amateur who would like to play his/her instrument in a chamber music setting with other amateurs of the same level. Groups meet once a week for a one-hour coaching and prepare a work to be performed at the end of the semester. Coachings address both individual needs and techniques of collaborative playing.
    </div>
        <div id="largeclassbox"><img src="rockandroll.gif" width="770" height="42" />
    This course traces the American popular music from the work songs of enslaved Africans through the Beatles.  The course focuses on the history, theory, and sociological implications of gospel, blues, bluegrass, rhythm and blues, rock and roll, and psychedelic rock.  Class will include lecture, discussion, and demonstration.  Students will give presentations on popular styles of the 1980s, 1990s, and beyond.
    Course Objectives:
    In this course, students will:<br/>
    1.  Understand the development of various styles/genres of popular music.
    2.  Understand the connectivity of the cultural, political and social, with the musical.<br/>
    3.  Become familiar with music terminology in order to discuss music with insight and authority.<br/>
    4.  Develop keen listening skills enabling them to discern such elements as instrumentation, stylistic characteristics, and beats/grooves.<br/>
    5.  Gain insight into the recording industry and its effects on American culture.
       </div>
    </div>
    </div>
      <!-- end #mainContent --></div>
    <!-- end #container --></div>
    <script type="text/javascript">
    var MenuBar = new Spry.Widget.MenuBar2("#MenuBar", {
          widgetID: "MenuBar",
          widgetClass: "MenuBar  MenuBarLeftShrink",
          insertMenuBarBreak: true,
          mainMenuShowDelay: 100,
          mainMenuHideDelay: 200,
          subMenuShowDelay: 200,
          subMenuHideDelay: 200
    </script>
    </body>
    </html>

  • Link only works in IE, not firefox or safari

    Here is the code...
    <br />
    <br />
    <span class="textbold">Appointments Online</span><br />
    <br />
    <a href="bbmd_doc_mailform.html">We are now accepting appointments online. Click here to schedule your next appointment.</a><br />
    </p>
    <p class="text"> </p>
    <!-- InstanceEndEditable -->
    <p> </p>
    The webpage is here under appoinments...
    http://bettybellmanmd.com/index.html
    any ideas? i am on DW CS4 btw.
    thanks,
    dr

    I don't understand the previous post. Here's what seems to work--remove these tags: <p class="text"> </p>
    Here's the code:
    <br />
    <br />
    <span class="textbold">Appointments Online</span><br />
    <br />
    <a href="bbmd_doc_mailform.html">We are now accepting appointments online. Click here to schedule your next appointment.</a><br />
    </p>
    <p class="text"> </p>
    <!-- InstanceEndEditable -->
    <p> </p>
    Remove the tags in red.

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