Personalizing/customizing Mobile Field Service in R12

Hello,
We are trying to add some fields and also restrict choices in some dropdown lists in MFS. Right now I am clueless on how to proceed as this is my first time working with MFS. I have seen the personalization using Mobile Field Service Developer responsibility, but it is not like regular OAF personalization where I could add a field if it is available in the underlying VO. Has anybody done any personalizations in MFS? Some examples would really help, even if they may not be related.
TIA
Alka

Hi,
This metalink note should help you :
How to Automatically Download New Customized Files for MFS Laptop? [ID 738456.1]
Regards,
Mohammed

Similar Messages

Mobile field service

Is there anyone using the mobile field service module (Laptop version)???
Does it work ?
If so, what kind of communication do you use ? (gsm-data / gprs / ??)
There is no sign of a single customer that uses it !!???!!

Hi,
i've seen several reactions: at the end it depends if the FSE were using another application previously or not and what was the level of that application.
Usually MFS provides all that is needed for a FSE to look at. Of course that i've seen cases where the pocket pc version was chosen instead of the laptop simply because the FSE didn't want to carry a laptop and it looks quite fancy to use a PDA!
Personally, i think that it depends on the business and on the customer needs in terms of functionality and the amount of engineers that you will deploy to (costs).
Regards,
TC

Mobile Field Service Laptop - Modify local client pages

Has anyone successfully modified the pages on the local client for Mobile Field Service / Laptop. We are wanting to hide some functions from the field service rep (I.e. Create SR) and change some default values in drop down lists.
We can make the changes to the .jsp pretty easily, but are unable to "push" the changes to the client.
Anyone with ideas / experience?

Hi,
This metalink note should help you :
How to Automatically Download New Customized Files for MFS Laptop? [ID 738456.1]
Regards,
Mohammed

Jdeveloper for Mobile field service customization

Hi,
Currently I am working with oracle mobile field service to crate new custom screen please let me know latest jdeveloper for this customization
I am using 10.1.2 for this but it is not debugging on windows7
Please help.
Thanks,
Nilesh

The version of mobile server embedded in MFS is 10.3. This first came out 7 or so years ago, well before Windows 7. Mobile Server 10.3/10.2 is not supported on Windows 7.
thanks
mike

Subinventory LOV not getting populated in Mobile Field Service Pocket PC

Hi,
After installing Mobile Field Service Pocket PC on a Windows Emulator, and connecting to Oracle Database Lite webtogo, while trying to create a parts requirement the subinventory LOV is empty. The other fields like item and address are getting populated.Because the Subinventory cannot be selected , the order cannot be created.
Please help!
Thanks

what is the item Style of ChargeAccountId ?
it should be formValue
in the xml you should have something like this
<oa:formValue id="ChargeAccountId" viewName="xxpowlPOReqIntfUpdateEOVO" viewAttr="ChargeAccountId"/>

Error when installing Oracle Lite for Mobile Field Service Laptop

Hi,
I am facing a strange problem when installing Mobile Field Service Laptop agent "Oracle Lite" on my laptop.
When I run the setup, it asks me username and password, after entering the information, when I proceed, I see setup window which displays below messages
"Authenticating with server... "
Please wait. This may take several minutes ...
Then it hangs for several minutes, approx 5 to 10 mins, and then gives message
"Could not connect to server: HTTP/1.0 502 Bad Gateway"
I am not able to proceed with setup.
But none of my other colleagues are facing this issue, even though the network, proxy settings and java version are same.
Any idea about this error?
Regards,
Mohammed

I thought polite.ini us required....how r u using MFS without polite.ini?

Is anyone successfully using Mobile Field service - laptop version in 12.2.X ?

We need this type of functionality but we are on 12.0.6. We are considering upgrading but we were going to upgrade later this year. However, we need this type of functionality as soon as possible. Is anyone using Mobile Field Service in 12.2.X with laptops?

Hardik,
I am using an O2 XDA II with Pocket PC 4.2. I am using IAS 9.0.4.0.0.
I have defined a service in my midtier which outputs XML with a signature box:
<SimpleFormItem name="p_signature" type="signature"> etc
My PDA displays the signature box correctly in the web browser.
When I sign the box and press Submit the following data items are returned to the midtier:
Query String: "sigSubmit=mySubmit&sig_width=200&sig_height=100&sig=&personName=tim"
Notice that the sig data is null.
I know that my IAS version is a little low, but, the problem appears to be that the plug-in in the browser is not returning any sig data.
Do I have an old version of the plug-in?
Have you used this plug-in?
Has it worked for you?
Do you know where I can get a newer version of this plug-in as it must work with Oracle Apps?
Regards,
Tim.

Mobile Field Service Solution

Mobile Field force automation is important for modern service and maintenance companies. Field service activities bring about a lot of daily administration based on their mobile business process. Filling in, correcting, checking and transferring of [_work orders_|http://www.odysseemobile.com/en/Field_Service/Service_work_order.aspx] or e-mail into the ERP system is a time-consuming process for employees doing field work or working at the office. With Odyssee Mobile Field Force you know exactly where your employees are and which parts of the job they have already finished. This increases the availability of your personnel and the productivity of your Field Service Team.
[_Mobile Field Service Solutions_|http://www.odysseemobile.com/en/Field_Service/Mobile_field_force_automation.aspx]
[_Mobile ERP Interface to SAP_|http://www.odysseemobile.com/en/Industries/Mobile_ERP.aspx]

Hi,
This metalink note should help you :
How to Automatically Download New Customized Files for MFS Laptop? [ID 738456.1]
Regards,
Mohammed

Mobile Field Service Laptop setup login

I have Oracle Lite 10.3.0.2.0 and Oracle Business 12.1.1
I used for implementation note 846572.1 from support.oracle.com
Problem is:
When I try to install the laptop client application I received the error "Invalid the user name/password: my.user".
I checked file webtogo.ora for section "External Authentication" to have CLASS=oracle.apps.asg.setup.AsgAuthenticator and EXPIRATION=0.
Somebody can help?

Path to Java_home it was wrong.
I enabled trace and I see in log the messege "Missing class: oracle.apps.asg.setup.AsgAuthenticator".
I check my java_home which was to jdk folder not to java classes of application. I change and it works.
Thanks.

Oracle Field Service Laptop with R1213

We have R1213 environment on Linux, now requirement is to configure Field Service,l am referring to http://docs.oracle.com/cd/B40089_10/current/acrobat/120csmig.pdf
• Overview
• Installing and Configuring Oracle Database Lite 10g Release 2
• Setting Profile Options for Mobile Application Foundation
• Scheduling Concurrent Programs for Mobile Application Foundation
is it mandatory to install Olite 10g for Filed server..?
and what is the version Olite version i need to download from OTN(http://www.oracle.com/technetwork/database/database-lite/downloads/10glinuxsoft-093760.html)

Hi;
From pdf which you have been shared:
You must install and configure Oracle10g Lite Release 2 (10.2.0.1) followed by additional patch sets mentioned below before implementing Oracle Mobile Application Foundation. Oracle10g Lite is not included in the R12 Oracle Applications Rapid Install,
so you must install Oracle10g Lite before proceeding to the Oracle Mobile Application Foundation implementation steps.
It seems yes you must install. By the way Before start process I suggest first review below notes, coz that pdf seems old.
     Information Center: Installing and Configuring Oracle Field Service Release 12 [ID 1381490.2]
     How To Configure Oracle Lite/MFS On A Separate Server? [ID 1462644.1]
     Mobile Field Service 12.1.3 Release, Install and Implementation Notes [ID 1282974.1]
Regard
Helios

Files for New Field Service Laptop

Server is Oracle Database Lite 10g R3 (10.3.0.2) for Linux and arhitecture is: Oracle Application is install on machine 1, Oracle Database on machine 2, Oracle Lite Database and Mobile Server are install on machine 2.
I want to install to Mobile Server application "new field service technician". I found the CSML.zip on Oracle Application (Machine 1) in folder csm/html/download.
I run java command to run installation manager
java -Xms32m -Xmx1536m -DJTFDBCFILE=<DBC_FILE_NAME> -DAFLOG_ENABLED=TRUE -DAFLOG_LEVEL=STATEMENT oracle.apps.asg.setup.InstallationMgr <DB_HOST_NAME> <DB_PORT_NUM> <DB_SID> <APPS> <APPS_PASSWORD> MOBILEADMIN <MOBILEADMIN_PASSWORD> <PROD_TOP> <INI_FILE> <ZIP_FILE>
In this point, I can see a new application in Mobile Server Administration webpage on Mobile Server.
I acces my server http://myserver:port/webtogo, I'm loggin with administrator user, I acces "mobile manager", In new page oppened, I access my server, then applications link and "new field service laptop" application. Here can see "properties", "access", "data subsetting", "files" and "add war file".
In "Files", I don't have any files.
How can populate with files this application?
Thanks
kale.

The following docs should get you started populating and using this application:
Mobile Field Service 12.1.1 Release, Install and Implementation Notes
https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=846572.1
500 Internal Server Error After Adding ALTERNATE_DIR Line in webtogo.ora
https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=844410.1
How To Publish Mobile Field Service Applications For 12.1.1.
https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=846429.1
Oracle Mobile Field Service Implementation Guide Version 12.1.1
http://download.oracle.com/docs/cd/B53825_02/current/acrobat/121csmig.pdf
Regards,
-Michael

Integration of Oracle field service with GPS

Hi,
Is Oracle field service 11.5.9 integrated with GPS (Global Positioning System)?
If 'No' any work around?
Thanks,
Rizwan

Hi,
Field Service Dispatch Center has Map feature using which a Dispatcher can get a GIS map display of the assigned work, along with the Plan Board and Gantt chart views.
Mobile Field Service Wireless for PDAs has the ability to get driving directions (with a map display) between the assigned tasks. Further, a Field Service Technician can receive directions between any two addresses.
Hope this helps.

CSML application - new field service error first page

I have a problem with new field service laptop CSML application. I click on link after login and receive a error in page http://localhost/CSML/html/csmlFirstPage.uix
500
java.lang.NoClassDefFoundError: oracle/jbo/ComponentObject
at java.lang.Class.getDeclaredConstructors0(Native Method)
at java.lang.Class.privateGetDeclaredConstructors(Unknown Source)
at java.lang.Class.getConstructor0(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at oracle.cabo.share.xml.beans.IntrospectionBeanDef.createBean(Unknown Source)
at oracle.cabo.share.xml.beans.BeanParser.startElement(Unknown Source)
at oracle.cabo.share.xml.TreeBuilder$Handler.startElement(Unknown Source)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1280)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:328)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:295)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:201)
at oracle.cabo.share.xml.TreeBuilder.parse(Unknown Source)
at oracle.cabo.share.xml.TreeBuilder.parse(Unknown Source)
at oracle.cabo.share.xml.XMLUtils.parseInclude(Unknown Source)
at oracle.cabo.ui.xml.parse.TemplateImportParser.getNodeValue(Unknown Source)
at oracle.cabo.share.xml.LeafNodeParser.startElement(Unknown Source)
at oracle.cabo.share.xml.TreeBuilder$Handler.startElement(Unknown Source)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1280)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:328)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:295)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:201)
at oracle.cabo.share.xml.TreeBuilder.parse(Unknown Source)
at oracle.cabo.share.xml.TreeBuilder.parse(Unknown Source)
at oracle.cabo.share.xml.XMLUtils.parseSource(Unknown Source)
at oracle.cabo.ui.composite.TemplateLibrary.getTemplates(Unknown Source)
at oracle.cabo.ui.composite.TemplateLibrary.getNamespaceURIs(Unknown Source)
at oracle.cabo.ui.composite.TemplateUIExtension.registerSelf(Unknown Source)
at oracle.cabo.data.jbo.ui.JboUIExtension.registerSelf(Unknown Source)
at oracle.cabo.servlet.xml.UIXPageBroker.getDefaultParserManager(Unknown Source)
at oracle.lite.web.cabo.WTGUIXPageBroker.getPageDescriptionCache(Unknown Source)
at oracle.cabo.servlet.xml.UIXPageBroker.getPageDescription(Unknown Source)
at oracle.cabo.servlet.AbstractPageBroker.getEventHandler(Unknown Source)
at oracle.cabo.servlet.AbstractPageBroker.handleRequest(Unknown Source)
at oracle.cabo.servlet.ui.BaseUIPageBroker.handleRequest(Unknown Source)
at oracle.cabo.servlet.PageBrokerHandler.handleRequest(Unknown Source)
at oracle.cabo.servlet.UIXServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at oracle.lite.web.JupServlet.service(Unknown Source)
at oracle.lite.web.AppServletHandler.handle(Unknown Source)
at oracle.lite.web.JupApplication.handle(Unknown Source)
at oracle.lite.web.JupApplication.service(Unknown Source)
at oracle.lite.web.JupHandler.handle(Unknown Source)
at oracle.lite.web.HTTPServer.process(Unknown Source)
at oracle.lite.web.HTTPServer.handleRequest(Unknown Source)
at oracle.lite.web.JupServer.handle(Unknown Source)
at oracle.lite.web.SocketListener.process(Unknown Source)
at oracle.lite.web.ClientListener.process(Unknown Source)
at oracle.lite.web.SocketListener$ReqHandler.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: oracle.jbo.ComponentObject
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
... 50 more
Somebody can tell me what I had done wrong?
Thanks.

The following docs should get you started populating and using this application:
Mobile Field Service 12.1.1 Release, Install and Implementation Notes
https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=846572.1
500 Internal Server Error After Adding ALTERNATE_DIR Line in webtogo.ora
https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=844410.1
How To Publish Mobile Field Service Applications For 12.1.1.
https://supporthtml.oracle.com/ep/faces/secure/km/DocumentDisplay.jspx?id=846429.1
Oracle Mobile Field Service Implementation Guide Version 12.1.1
http://download.oracle.com/docs/cd/B53825_02/current/acrobat/121csmig.pdf
Regards,
-Michael

Adding custom time field in service order

Hi Gurus,
Our customer wants us to add product date and time. I use transaction EEWB to add this date and time filed. In EEWB field types are only BOOL,CHAR,DATS and NUMC. I can add my date by selecting DATS. But how can I create my time field that after cerating I will see it in the table cRMD_ORDERADM_H with data type TIMS??
Do I have to use defined date profile entries to take my time value??? Can't we use custom time field in service??? if yes how??

Hi,
You can make date fields available at item nivel without create custom fields.
All you have to do is create a date profile and assign it to your item category.
To create a date profile:
transaction SPRO->Customer Relationship Management->Basic Functions->Date Management->Define Date Profile
To assign to an item category:
transaction SPRO->Customer Relationship Management->Transactions->Basic Settings->Define Item Categories
I hope it helps!
Kind Regards,
Gabriel Santana

Usage of SAP Event Management as backend for custom mobile applications

Hi,
I'm am looking for an appropriate implementation approach for custom mobile applications as complement for warehouse processes with SAP Extended Warehouse Management.
Possible scenarios:
i) Goods issue - loading process
There are requirements like capturing of various data about the vehicle and load per RF handheld computer. The goal is to trace and archive them for analysis and reporting purposes.
ii) Goods receipt -production process
The production supply and goods receipt from production are realized in SAP EWM. The request is to collect data about the production process for quality reasons by use of RF devices.
You can picture oneself the additional mobile data entry activities during the various processes as predefined question catalogues with answer options.
The frontend - the additional mobile transactions can be realized with the EWM-Radio-Frequency-Framework, too. But I feel confindent that there is a better way to track, trace, store, analyse, report and archiv of the collected data to Y-TABLES.
Would you recommend to use SAP Event Management for this purpose to complement the SAP EWM processes?
The existing requirements as described above is in my understanding only a little fraction of the capabilities of SAP Event Management. The data collection and evaluation process is local within the warehouse. At first there is not requested any automatic system behaviour to particular events...
There are a lot material and information about SAP Event Management. But I havent found an easy getting started for my simple business scenario to enhance the EWM processes with the EM capabilities. How I could realize a question/anwer catalogue with the EM tools?
Thanks in advance!
Best regards,
Laura

Hello Laura,
principally the process would fit for EM. But EWM is not integrated up to now to EM i.e. you would have to do the connection from EWM to EM by your own.
How to generally connect an application to EM is described here:
service.sap.com/scm
-> Event Managament
-> Technical Information
-> Connect SAP objects to SAP EM
Best regards,
Steffen

Personalizing/customizing Mobile Field Service in R12

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