Personas and extended workflow notifications

Hi Personas users.
We have gone live with our first Personas business process which is effectively a service desk ticketing system based on PM notifications and equipment records. My users are very happy with the solution but as expected they want more!
I have been asked to setup workflows for the notifications, this is no problem as I can simply use the OOTB notification workflows, however the requirement I have is to employ extended workflow notifications, i.e. send the workflow notifications to Outlook.
After setting this up and messing about with the host URL settings in the extended workflow setup (SWNADMIN) we have managed to get URL link in the email to launch the Personas app within NWBC... however it doesn't find the flavour for the transaction it finds the basic view.
Does anyone else have this setup and managed to get it to work ... if so how?
Many thanks,
Neil

Hi Steve,
I have shortlinks setup for these transactions, they are necessary for deploying Personas flavours via NWBC. Thing is the URLs that end up on the email are generated by SAPs extended notifications function, so the shortlinks aren't really useful here. unless there is a way to get the extedned notifications feature to somehow query the shortlinks table... I suspect this would be custom code.
Something tells me that what I'm after isn't a standard feature, hopefully Sushant or one of the other SAP folks will clarify.
thanks

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