Perviously synced Typekit fonts are missing in document and I'm unable to sync them again

Hello,
I synced the files a while ago and they all show as synced in my typekit account, but in the actual Illustrator file they show up missing and when I am trying to sync the missing fonts I get an error that states that I should check in my desktop typekit menu. Where I did check, but it's been stuck with the syncing spinner in the middle for a while now.
I did restart everything. I logged out and logged back in....I don't know what else to try. Any sugjestions?
Oh and I did try syncing a new one to see if that would work and that didn't happen either.
Best, Jezabel

Hi Jezabel,
I'm sorry that you ran into trouble with this. Please try Solutions 5, 6, and 7 from this help page:
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
If that doesn't solve the problem, you may also use the "Contact support" link on that page to speak to a support agent and debug the problem further.
Once the tab in your Creative Cloud application loads correctly again, the fonts should be available to all of your desktop programs.
Please give that a try, and let me know if you have any other questions. Best,
-- liz

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Perviously synced Typekit fonts are missing in document and I'm unable to sync them again

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