Petition: Fix Zen Micro / Napster2Go Firmwa

Just a petition for those many of us suffering from Creative's lack of stable Napster2Go-compatible firmware for the Zen Micro!
Maybe this thread will give us an idea of just how many people have the licensing (or "Playback Error") issues with the Napster2Go service, or at least those that are monitoring this forum. If you are reading this because you have the same problem (but have not registered, as I also was guilty of), please register and make sure you're known!
P.S. Let's try to keep this thread from becoming a big complaint-fest with the Creative support people ... there are already plenty of those threads (and with little success, mind you). Please just post a single reply and be counted!Message Edited by dabretty on 02-25-2005 03:4 AM

count me in. i'd also like to know if there is some sort of official place to post my beta testing results. what's the point of doing beta testing if your testors have no way to relay their results? i'd rather not post to the board (tho it might not be such a bad idea) but i'd like to be sure it gets in the hands of the programmers and not some admin assistant flunky :smileysurprised::smileyvery-happy:

Similar Messages

PETITION: Update to the Zen Micro MTP Firmw

I don't know, maybe I'm the only one who has this issue but I would like Creative to fix the bugs in the Zen Micro MTP firmware. I used this version for half a day. In that span, the computer froze three times and I had to re-install the device twice. In lieu of this, I think Creative really needs to review this firmware as it caused major problems for me (and maybe other users). The new firmware update could also include what users want most......an always visible clock and a more accurate battery indicator.
signed

SSR wrote:
Sure, you can copy any file back as long as it doesn't have any license. MP3 files can't have this.
99+ % of MP3 files, that is. Some Sony Ericsson cell phones actually support a DRM version of MP3 (possibly proprietary, but I think it's an Open Mobile Alliance feature available to all cell-phone makers), largely to help carriers block the phone's ability to use ordinary MP3 files as ringtones, and thus force users to buy ringtones from carrier-approved sites. (Vodafone in the UK does this regularly, but Cingular, the only US national carrier that regularly sells Sony Ericsson, didn't with my phone.)
Sony Ericsson used to provide a "DRM Packager" freely to developers to insert DRM into MP3 ringtones; phone hackers discovered it and bypassed Vodafone's locks by using it to make their own DRM'ed MP3's for download to their phones. Sony Ericsson eventually took it down, though warez sites still carry it, and presumably some real developers can still get it. (No, I won't tell how to get it; I'm not about to be banned.)
Of course, this DRM isn't approved by the major labels for anything other than ringtones (and isn't supported by anything but cell phones), so obviously any MP3 file that gets near a Micro, or any other stand-alone MP3 player, isn't DRM'ed.
Message Edited by RBBrittain on 09-20-2005 03:4 AM

FIX: Zen Micro Installer Error - "DemoShield Player has encountered an error.

I just thought I'd post a solution to a problem I was having with the Zen Micro Explorer software installation because it might help someone else. Also, this forum is well indexed by search engines so it will be easy for people to find. It took me well over an hour to track this down.
After starting the Zen Micro Explorer Installer CD, a full screen splash is shown of the creative logo and then DemoShield is started for the software install. It shows an intro screen where you must click 'Next,' on clicking next the DemoShield program was crashing with the generic Windows error "DemoShield encountered an error..." The problem appears to be a software conflict between DemoShield and Apple's QuickTime (any version as far as I know). Disabling the QuickTime startup entry does not help, installing in Safe Mode does not help and exiting any instance of QT in the system tray does not help either.
To fix the problem you must un-install the QuickTime software from your computer by going through the Add/Remove Programs screen in the Control Panel. Once un-installed, run the Creative installer CD again, this time it will run correctly. Follow the on-screen prompts to complete the install.
Please note that if you have installed iTunes on your system it will not run while QuickTime is uninstalled, this is normal. Re-installation of QuickTime is covered later in this post.
When you have completed the install and restarted your computer you can re-install QuickTime. At the time of writing (4th Sept 2005) QuickTime and iTunes are bundled in one download package so you must download both. You can <a href='http://www.apple.com/QuickTime/download/' target=_blank>get the bundle here[/url]. Let it download and run the installer. If you already have iTunes installed, the installer will 'Repair' your installation, detecting that QT is missing it will re-install. If you do not have iTunes the installer will installer iTunes and QuickTime.
When you have completed the QuickTime+iTunes install you have got around the DemoShield issue. I hope this of use to anybody with a similar problem.Message Edited by PhilM on 09-5-2005 02:30 AM

Hi Jeremy,
I knew it was an issue with QuickTime because I clicked on 'Send Error Report' on the error message and it took me to <a href='http://oca.microsoft.com/en/response.aspx?SGD=0b73e24-7433-4ee-ac4c-49956d08c85c&SID=623' target=_blank>this page[/url]. It states "An analyst at Microsoft has investigated this problem and determined that an unknown error occurred in QuickTime Player. This software was created by Apple Computer, Inc.."
My QuickTime version is 7.0.2. My operating system is WIndows XP Home (Athlon 64; 52Mb RAM)
Eventually I just tried uninstalling QuickTime and it wroked after I did that. Some screenshots: <a href='http://www.phantomphil.co.uk/ZM/' target=_blank>Click[/url]
The contents of my disk.id file reads:
Creative Zen Micro
ZENM-CDSD-W-LB
Hope this hel
ps.
Message Edited by PhilM on 09-5-2005 02:45 AMMessage Edited by PhilM on 09-5-2005 02:48 AMMessage Edited by PhilM on 09-5-2005 02:49 AM

How do I update my Zen Micro's firmwa

I just get my micro today and I want to know how do I update his firmware. Can anyone help me?

Gop to the Creative download page and follow teh instructions.
http://www.creative.com/support/
Firmware
Title Date
. Creative Zen Micro Firmware .02.05 (2.0 MB) Mar 05 Download Now
This web release enables you to upgrade the firmware for your , 4, 5 or 6GB Creative Zen Micro player. You can upgrade from Creative Zen Micro firmware .0.03 or earlier, or Zen Micro PlaysForSure? firmware 2.00.2 or later. After upgrading, you cannot go back to a pre..... Hide Details
Filename: ZenMicro_PCFW_LB__02_05_PDE.exe
Creative Zen Micro Firmware .02.05
ZENM-FWPDE-2-LB
This web release enables you to upgrade the firmware for your , 4, 5 or 6GB Creative Zen Micro player.
You can upgrade from Creative Zen Micro firmware .0.03 or earlier, or Zen Micro PlaysForSure? firmware 2.00.2 or later. After upgrading, you cannot go back to a previous Creative Zen Micro firmware version.
It has been reported by some of our customers that they have experienced reduced battery life after charging their Zen Micro. Our product development team has researched these reports and determined that the users may have experienced this after they plugged their Zen Micro into the AC adapter that was already inserted into a wall socket with the AC power on.
While this is not the conventional way to plug in a player for charging, we wanted to ensure that our customers did not experience this problem, so we have developed a solution to address this, which simply involves upgrading the Zen Micro's firmware.
If you need assistance in doing this, please contact our customer support team and they will be happy to assist you.
Important: If you are upgrading from PlaysForSure firmware, be sure to back up all the audio and data files on your Zen Micro before installing this firmware update as all content will be lost when you install the new firmware. After installing the new firmware, use Creative MediaSource? to restore audio and/or data files to your player.
Enhancements
Improves the look of the volume control bar
Improves the appearance of the Lock icon
Adds a 4GB option in Removable Disk Mode (for 5 or 6GB players only)
Fixes
Prevents battery drain when the player is charged with an AC adapter already plugged into a li've power outlet
Restores proper functionality after disconnecting the power adaptor or transferring content using Zen Media Explorer
Redirects playback properly when skipping to the beginning of a WMA track
Requirements
Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition or Windows 98 Second Edition
USB port (2.0 or .)
Creative Zen Micro
Note
To install the new firmware in your Zen Micro
Download ZenMicro_PCFW_LB__02_05_PDE.exe.
Connect your player to your computer.
Double-click (filename).
Choose your language.
Click the Upgrade button and follow the instructions that appear.
To check your player's firmware version, see your Zen Micro User's Guide.

Petition for Zen Micro to have double-click capabil

I would like to submit a petition to have the Zen Micro have double-click capability. We all experience the annoyance of the sensitivity of the touch pad. It seems to response to any single click we do. Now, instead of having a single click, let?s have a double-click. Except for the volume control, let?s have every function, or most functions response with a double click. If we want to play, double click. If we want to go to the menu, double click. If we want to select an option, double click. If we want to select a window in the menu, double click.

What do people think? Any other suggestion regarding this? I hope people sign. I would love this option. I think it would allow me to select tracks, and control volume (among many other things) while the Micro still being in my pocket.

Also, is there a place I should send this to to have Creative read the petition?

Thanks.

It's not so much as making things idiotproof. That's why people put up petitions. It's to make things more convenient that makes the usage easier. It also adds options. People don't have to use it if they don't like. Personally, I like it because you wouldn't hit any button by accident, especially if it's in your pocket.

Zen Micro - erased Firmw

I ve deleted my firmware from my Zen Micro in error, I have downloaded the firmware and it seems to be ok, but i am then asked for the jukebox driver for my device. Help please someone, anyone cos creative ain t helping

:robotvery-happy:
1. Please get a Windows XP computer.
Your PC needs to be using a Windows XP, Service Pack or 2
Determining your operating system
http://support.creative.com/kb/ShowA...aspx?sid=25863
To get a Service Pack 2
http://www.microsoft.com/windowsxp/sp2/default.mspx
2. Ensure that your Windows Media Player on the PC is version 0 NOT
version as it interferes in
your firmware upgrade process which you are going to do below. Steps to
take, please click on the link below.
Windows Media Player Uninstalling
http://support.creative.com/kb/ShowA....aspx?sid=6798
3. Please go to http://support.creative.com/Products...me=MP3+Players
a. Select your player. Click "View All Downloads" link near the bottom.
b. Download and Save to your computer Desktop the file Creative Zen and
Jukebox Driver Upgrade version .30.03
c. To install this download, do the following:
d. Download the JJB3MV2_PCWDRV_US__30_03.EXE file into your local hard
disk.
e. Double-click the downloaded file and follow the instructions on the
screen
f. Your player now should be recognised by the PC.
4. Player now should be recognised and says DOCKED on its screen when
connected to your Windows XP computer.
You can use the Windows Media Player on that computer and re-transfer
out your songs from your Zen Micro to the computer before attempting the
firmware upgrade.
5. Warning : Be sure to back up all the audio and data files on your Zen
before installing this firmware update as all content will be lost when
you install the new firmware
Please go to http://support.creative.com/Products...me=MP3+Players
a. Select your player. Click "View All Downloads" near the bottom.
b. Download, Save to your computer Desktop the file Creative Zen Micro
PlaysForSure Firmware update 2.2.02
To install this firmware update
Download the ZenMicroP4S_PCFW_L6_2_2_02.exe file into your local hard
disk.
Connect your player to your computer.
Double-click the firmware update file and follow the instructions on the
screen
I

Zen Micro Problems / Firmw

I'm fairly new to the whole MP3 player thing. I got my Black Zen Micro in May; I haven't had any problems since. Recently, within the past two weeks or so, my player has frozen. I think it has been only the once, having to remove the battery in order to get it to turn off. Also, when trying to upload music onto my MP3 player, I can upload it fine using the software, but when taking the lead out it freezes and only about, 3 songs if I'm lucky load onto it. Things have been mentioned about firmware and such, but I have never downloaded or used it. As I am new to things, if you have any suggestions could you please keep it simple? =D I am from the UK but the school doesn't let me get on the UK forums. I've heard this quite a lot, and read one post about it, but it doesn't help because I don't really understand it much.. Is it a common problem? I brought my Zen from Amazon - Does anyone know if you can send it back to them due to the problems, or send it to Zen if nothing happens and it still doesn't work? Thanks in advance.

Vicci wrote:
I can upload it fine using the software, but when taking the lead out it freezes and only about, 3 songs if I'm lucky load onto it.
See the "My Zen is not behaving properly, and/or won't startup, or goes into rescue mode. What should I do?" section of the FAQ post.
Things have been mentioned about firmware and such, but I have never downloaded or used it. As I am new to things, if you have any suggestions could you please keep it simple?
My advice is get the ..0 firmware and apply this.

Zen micro update firmw

Help, has installed the new firmware of the creative micro zen and now he is dead.

Try going into Recovery Mode on the player, and choose Clean Up there first. If that doesn't help, try Reload OS. When it has done that, connect the player to the PC and update the firmware again.
If that doesn't help, or you can't get it to Reload the firmware (or enter Recovery Mode), then it's possible there's a problem with the unit. I'd advise you contact Customer Support for assistance in that case.
Cat

Petition for Zen Micro... please re

I am creating a petition so that when someone is converting their tracks they can delete from PC music library without deleting from the My Computer music library. (on mediasource, dont know about media explorer) Please Sign like this:Signed

i don't use the creative media source but i like the idea. can we tag tracks as played, delete off the played tracks and keep the non-played? hmm. i think the windows media software tags them as played but i HATE the windows media software. i love the Nomad Explorer and the nomad zen explorer software. i wish i could use it to manage all my mp3s and not just the ones i dump down to the player.
oh yeah SIGNED

Zen Micro MTP Firmw

Hi all,
I have a basic question about the MTP Firmware : when it is installed and I connect my ZM to my XP PC, will I be able to drag and drop regular mp3 files on the ZM, as if it were an external HDD ? That is, without relying on WM 0 sync. features ? Thanks.
.merle.

SSR wrote:
Sure, you can copy any file back as long as it doesn't have any license. MP3 files can't have this.
99+ % of MP3 files, that is. Some Sony Ericsson cell phones actually support a DRM version of MP3 (possibly proprietary, but I think it's an Open Mobile Alliance feature available to all cell-phone makers), largely to help carriers block the phone's ability to use ordinary MP3 files as ringtones, and thus force users to buy ringtones from carrier-approved sites. (Vodafone in the UK does this regularly, but Cingular, the only US national carrier that regularly sells Sony Ericsson, didn't with my phone.)
Sony Ericsson used to provide a "DRM Packager" freely to developers to insert DRM into MP3 ringtones; phone hackers discovered it and bypassed Vodafone's locks by using it to make their own DRM'ed MP3's for download to their phones. Sony Ericsson eventually took it down, though warez sites still carry it, and presumably some real developers can still get it. (No, I won't tell how to get it; I'm not about to be banned.)
Of course, this DRM isn't approved by the major labels for anything other than ringtones (and isn't supported by anything but cell phones), so obviously any MP3 file that gets near a Micro, or any other stand-alone MP3 player, isn't DRM'ed.
Message Edited by RBBrittain on 09-20-2005 03:4 AM

FIXED: ZEN Micro won't format, clean up, etc. and not recognized by PC via

In normal mode, it will start and hang at the Creative screen. When connected to the USB cable, it will kick on and do the same thing.
Starting it up in recovery mode will bring up the recovery menu. You can hear the clicks, select the options, etc. and start any of them. However, once started, it seems to freeze. For example, on CLEAN UP, it stops on the SCAN DISK; on FORMAT, it stops on FORMATTING, etc.
Tried installing drivers on the PC and even using the Creative Recovery Tool - it's just not recognizing the player.
Wondering if the HDD is shot here but I would think that the device would still be recognized by Windows even if the HDD was shot, since, if it IS shot, it still boots up and has some level of functionality.
I Googled the heck out of this and searched here, to no avail.
HELP
!!! ;D
Message Edited by rushpage on 04-05-2008 02:04 PM

Well, it was the HDD. I upgraded it with an 8GB CF (under $40 on eBay). I then tried to reinstall the firmware, just to be sure it all would be fresh and fine. Nice guide for that here:
http://www.anythingbutipod.com/forum...ead.php t=7459
But, unless I missed it, he doesn't say to format the CF first. That help came from here:
http://forums.creative.com/creativel...d=23004#M83976
Hope this all helps out someone someday.
Edit: This is a nice little player! Too bad they went with the HDD instead of something solid state. Message Edited by rushpage on 04-05-2008 02:6 PM

Zen Micro and USB 1.0 == Errors! (w/ new firmwa

Hello,
I use my Zen Micro to connect at work and at home. But alas it will not work correctly at work (USB .0), constant lockups and incorrectly reports a full player when it has gigs of space left (after a cleanup).
This is using all 3 transfer options, WMP 0.0, Explorer, and Zen Micro Explorer.
On my home computer (USB 2.0), it works w/o error. No problems whatsoever.
Creative can you please fix this?

. I shutdown my Zen Micro and leave it long enough to shutdown completely (friday -> monday) (until the "quick restart" function times out, and it takes ~5s to start it, whatever that function is called, please make it settable).
This has been a request since the days of the Nomad Jukebox 3, but for whatever reason Creative have never added it to the settings. There's of course a petition at the moment specifically for the Micro to be able to change this, more for the folks that think the battery drain is related to this "standby" mode.
2. I start it up, and the micro for some reason starts to rebuild the library. It freezes for a few seconds at the end, then half the screen gets random characters and it sends out some buzz sound. Crash. 3. The only way to get it working again is to remove the battery, go into rescue mode, and run "cleanup", restart and let it rebuild the library again. This time it succeeds and everything works.
Shucks, although I've not seen anyone else mention this yet... It would be worth logging it directly with support.

Petition to upgrade Zen Micro Photo to view pictures and play music at the same t

As you all are aware the iPod Nano faces off with zen Microphoto. Even though it isn't yet available at Creative.us and after waiting almost a year, I just had to grab one from Best Buy that sold out. I purchased it because of the huge 8GB harddri've, FM stereo receiver (that's how I get to know about new songs) and color photo capabilities. Unfortunately, everytime I try to watch a photo or play a slideshow, the music cuts off without warning and my bright and shiny player isn't a MP3 player anymore.Please, everyone, WRITE CREATIVE via Email and ask them to upgrade the firmware and software to stop turning off the music whenever we play photos. If the iPod Nano can do it... shouldn't the Zen MicroPhoto be able to do it also?Imagine not being able to play your sport team's music while you view your sports picture while you were playing ball. Imagine not hearing your wedding song while you view your wedding photos?Imagine not hearing your graduation song while you look back at your graduation pictures?How very horrible!Please petition Creative to fix this grave injustice please!Thank you ladies and gentlemen!Message Edited by Catherina-CL on 0-7-2005 0:33 PM

So, what you're saying is the iPod uses superior hardware components because they play images and music at the same time, even in the itty bitty Nano. Also, the iPod is able to "shuffle" photos so that you don't get bored seeing the same photos over and over again as in sequential mode.
There are a few players that do support music and photos... some will only limit one song per slideshow.
Furthermore, if you check the Zen Vision manual, creative's newest MP3 multimedia player... it does NOT support photos and music at the same time either.
In my opionion, it's a software issue, like I said, it displays only one image (background) during music play - if it couldn't, it would have shut off the image too. It's not that they CUT OUT creative features, but that they didn't write the software to allow the ZMP to "play" photos and music at the same time.
I mean, you can buy a PC for less than a ZMP and it can run several applications showing music and photo and videos at the same time.
I wouldn't buy the zen micro for nothing... there's just something special about having a color screen. I mean, who buys black & white TV these days?
With X-fi, I'm restoring my MP3 to higher quality, I'm sure the 8GB will come in handy as these filesize will only increase. And I got it because I'm hearing more and more music on the radio that I want to have... so my collection will only increase. I have over ,200MP3 at 320K which stood at 6.5GB.
As for you, consider that you're paying an extra $20 for 2 more GB and a 256K color display. It's well worth it over a 6GB monochrome MP3 player.

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

A way how to fix the Zen Micro head phone jack prob

Hi! I am one of the many people that purchased a Zen Micro MP3 player, I loved it until around 6 months of use, an audio shorting problem with the head phone jack, started to repeat it's self every time, that I would plug my head phone's into the Zen Micro head phone jack. After awhile, I was tired of this problem, so I just decided to never use it again, unless I could find out if the maker of the Zen Micro had a repair service. I noticed that some people had their Micro's replaced a few times under the warranty that is included with the player. I also noticed that some one created a way to fix this problem, but I wanted to see if I could find an easier way to fix the problem. Well I did end up finding an easier way to fix the problem, this is what I did.
Absolutely in all means I can't be held responsible / reliable for any unforseen thing / things, that you may or could, do to the Zen Micro, by following the instructions, which I provided. By trying what I did by following the instructions, which I provided you; you accept all responsibility to any thing / things, that may or could happen to the Zen Micro.
The Instructions:
I took a stapler pressed it down to get a used staple then I carefully inserted it in the outer part of the plastic head phone jack ring. Then I pressed the rest of the staple flat against the Zen micro. And Now I get great sound, it is at least better than, the way it was before I inserted the staple. I would suggest to always remove the staple. When you connect the Zen Micro to a computer, charging device, or any other device other than a pair of head phones. You understand that if you leave the staple inserted in the Zen Micro and don't remove it. While you have it connected to a computer, charging device, or any other device, or devices, even a pair of head phones, and some thing happens, you can't hold me responsible.
If you would like to see a photo of how it looks please reply to this message and just include your email address please. I will send it to you as soon as possible. The photo has 4 photos sized down to perfectly fit on one photo, so you can get a good idea of what it should look like.
Message Edited by theZenDude07 on 02-28-200707:45 PM

Thank you for the information, can I please have the photos so I dont destroy it entirely !. Take care,?Simon?(Dublin, Ireland)

Petition: Fix Zen Micro / Napster2Go Firmwa

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