[Petition] Gamers Club Unlocked 20% off not on digital purchases.

Hi, Matt, Mike, Kyle and all the other awesome BBY people out there helping and making a TRUE difference when it comes to customer service.
Today I wish to bring a concern about the great and awesome 20% off discount included with the new Gamers Club Unlocked membership. As an avid gamer for nearly my whole life from my first visit to the arcade to being impressed by Resogun at 30 years old, gaming is a very important part of my life and the 20% off discount makes it even better.
There is only one gripe I have about it, and I'm sure thousands around the nation feel the same way, and other won't care. But for me, the next generation brings about the proper advent of digital distribution of games. And I love having the convenience of not needing to switch discs between games which especially comes in handy when using the Remote Play feature on the PS4 with the Vita. But the discount only applies to disc based games, not digital.
I know that price adjustments on digital games if sold in store is doable. I recently had Best Buy price match Amazon/Walmart who had Killzone Shadow Fall on sale both digital and retail copies for 48.99 which happens to be the cost for GCU members if we use our 20% off discount. I want to petition for Best Buy to update their policy and allow GCU 20% off discount to be applicable to digital purchases too. This would be an invaluable addition to end the benefit of the 20% GCU discount not applying to gamers such as myself.

Hello Amirnawaz786,
Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member. We appreciate your passion and desire to share your feedback with us.
As Enuf has mentioned, we have a place on our forum dedicated to hearing our customers' recommendations. That place is called IdeaX, and we want to hear from you.
In this case the idea has already been presented, so adding your voice to that conversation is greatly appreciated. In other instances you can definitely start a new thread and let your voice be heard.
Hit the link below to check it out.
IdeaX
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlock 20% discount not showing up at checkout

I have gamers club unlocked. It was activated yesterday in the store, yet whenever I go to purchase a game the 20% is not showing up. I cant even check to see if the GCU is linked to my online account. Hopefully someone can resolve this for me.

Hello victorsvaliant,
Welcome to the forum, and congrats on becoming Unlocked!
I looked over your account using the email address you registered with the forum, and I believe that I can explain why the 20% discount is not reflected in your online shopping cart. Your BestBuy.com and My Best Buy™ accounts would need to be linked in-order for the discount to apply. It actually looks like you may have three active My Best Buy™ accounts, which could also be contributing to the issue.
With that being said, I would suggest that we merge your accounts and then link that primary account to your BestBuy.com account. That should then allow you to utilize the 20% discount on BestBuy.com. To gather some additional information and further discuss a merge with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top.
Merging My Best Buy™ Accounts
Thank you for posting
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked for $30 with $39.99 purchase

I didn't realize this promotion was going on. I picked up COD Adnvaced Warfare last Monday, can I go in with my receipt and still get Gamers Club Unlocked for $30?
Thanks!

Hey again Brandwin,
Both items must appear on the same receipt for the promotional savings to apply, so you would need to return and repurchase your copy in order to qualify for the offer. Since we also don't accept the return of opened media (games, music, movies, PC software), I'd encourage you to speak with the staff at your local store for assistance -- I have confidence they'll be able to help you out.
Thanks for your interest in the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked discount suddenly not working

So my GCU subscription doesn't expire until 2/11/2016, and up until a few days ago, it was working just fine. Now when I add games to my cart, the discount is nowhere to be found.
Thoughts?

Hey DoverDemon,
Glad to hear it! Let us know if you need any additional assistance.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked problems

I purchased Gamers Club Unlocked in December and have had nothing but problems trying to get it activated/registered to my account. I took the Gamers Club Unlocked card into a BestBuy to have it activated 1/29 and was told it was activated and that if their were any problems it could be taken care of by email. I checked my BestBuy account and when I went to checkout it wasn't applying the 20% off or showing up in my account. When I contacted BestBuy by email I was told that the membership wasn't activated correctly by the employee and that it couldn't be taken care of by email as I was told. I was eventually provided with a phone number and was told they would correct the problem. As the employee somehow put the membership under someone elses name/account at the same address I had them call ( as was requested in the BestBuy email ) When she called they didn't know what to do, were very hard to understand, she was transferred 4-5 times, put on hold numerous times, disconnected each time and in the end the problem wasn't taken care of. I really need someone to take care of this as a trip to the store, numerous emails and 5 phone calls is a bit ridiculous just to use something that I paid for. I would really appreciate if this was taken care of.

Good morning mike1942,
It is great to hear that you purchased a Gamers Club Unlocked membership! It can certainly benefit those who do a lot of gaming. From the information you shared, it sounds like you may have purchased a Gifting Gamers Club Unlocked card, which requires a secondary transaction to activate and attach it to a My Best Buy membership.
With that said, we should of course be ensuring these are attached to the appropriate My Best Buy memberships to prevent such issues and hassle. I am truly sorry that this Gamers Club Unlocked membership was not attached appropriately. Fortunately, we should be able to easily correct this.
I am sending you a private message to gather further details in regards to this issue. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Mario party 10 online order missing gamers club unlocked discount

Hello,
I just noticed on my receipt for my Mario Party 10 preorder that my Gamers Club Unlocked discount was not applied.
The discount was applied to the Kirby WiiU preorder and my preorder of The Order:1886 for PS4 from the same order.
How do I get a refund for the discount?
Thanks.

Hello jjnaj,
As our Gamer's Club Unlocked (GCU) membership is typically attached to your My Best Buy account, it'd be odd if your Mario party 10 pre-order didn't receive the GCU discount when the rest of items on the order successfully did. I'm not sure what would be causing the discrepancy you're reporting, so I apologize for any confusion this may have caused.
Upon in-depth review of your online pre-order using the information you supplied when registering for the forum, I was able to see that the game in question was correctly discounted the 20% our GCU provides. However, I have sent you a private message to provide you some additional information regarding your order. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked 20 percent off

I see that there is a limit of 3, but I wanted some clarity. Let's use the wii u as an example. Am I limited to 3 wii u titles per year? Or can I purchase every wii u game for the next 2 years and get 20 percent off?
Does the 3 limit mean that I can only purchase Mario kart 8, three different times and the fourth time the coupon would not work?
I'm asking because there is an older game on sale and I wouldn't want it to go against my limit of 3 titles per platform if that's the case.
Solved!
Go to Solution.

Hello Deltadon,
Welcome to the Gamers Club Unlocked program!
roshd04 is correct. You can see more benefits of the program by clicking here. Thank you again for joining the program and please let us know if you have any other questions.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked not showing as activated

On July 21st, I preordered some PS4 games online and also purchased the Gamers Club Unlocked. It applied the 20% discount to my online order with no problem.
On July 26th, I took the Gamers Club Unlocked card I received in the mail to my local store and also purchased a game. They scanned the bar code under the sticker and rang up my game purchase. The game was 20% off, so I figured the Gamers Club Unlocked membership was activated correctly.
However, when I go to purchase a game online, I am not getting the 20% off. I looked up my in store purchase from July 26th online and it looks like it should've activated my membership:
Total points for this transaction
25
Best Buy Purchase7
My Best Buy Gamers Club Bonus7
My Best Buy Credit Card Bonus11
Customer Service PIN
{removed per forum guidelines}
MY BEST BUY ELITE PLUS
SKU: 9742142
Quantity: 1
$0.00
Rabbids Invasion: The Interactive TV Show - PlayStation 4
SKU: 7403004
Quantity: 1
Write a review
$7.99
GAMERS CLUB UNLOCKED REDEMP
SKU: 3060186
Quantity: 1
$0.00
My Best Buy Gamers Club Unlocked Membership Activation Card InStore Redemption Required Blue GAMERS CLUB UNLOCKED
SKU: 3081375
Quantity: 1
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$0.00
Help?!??!

Hello pazuzu27,
I'm sorry for all the hassle with your Gamers Club Unlocked (GCU) membership. I was able to locate your My Best Buy information from your forum profile.
This is a very complex and grueling process that will take a long time. Okay, it's done. You're a member of the Gamers Club Unlocked program!
Enjoy all the GCU benefits. You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
Let me know if you have any questions.

Gamers Club Unlocked Not Activated

I purchased a membership online last week and went to my local Best Buy on Sunday to activate my membership. I was told to wait up until 24 hours for it to update online but it has been over 48 hours now and I am still unable to use the discount on any game. Can someone help me with this please?

Hi there fothman22,
Buying and activating a Gamers Club Unlocked membership should be a simple process, and I’m truly sorry to hear you ran into such issues with activation. Typically, this is a situation that must be resolved in store as we don’t have a remote way of activating the Gamers Club Unlocked membership.
Using the information you registered with the forum, I was able to locate the initial order of the Gamers Club Unlocked membership as well as the transaction rang in the store. I was also able to review your My Best Buy membership and see that the Gamers Club Unlocked membership is reflected on our end. Are you still not seeing it on yours?
Sincerely,

Re: Gamers Club Unlocked Not Activated...Help!

MIke, I am having an identical issue. Bought the Gamers Club on 7/10 as part of an online order and activated it in store on 7/28. When I tried ordering online today it is not showing the discount and I also I never recieveed the welcome coupons vis email. After spending WAY too long on the phone with someone and getting nowhere(although he told me that he checked with someone who confirmed it was activated in the system) I came upon this post. Thanks in advance for any assistance. P.S. Why do they mail the card out and make you come in to activate instaed of just adding it to the account when it is purchased online...It's 2015 after all. Mike

Hello Pdiddily,
Thank you for your interest in joining the Gamers Club Unlocked program! I'm really sorry for the hassle you've experienced. I know how I would feel being told one thing and then not getting the benefits I've purchased.
I'd advise you to bring the card back to your local store. They'll need to activate the card and make sure that they process a transaction for a new video game to see the benefits added. If they're unable to attach the membership to your My Best Buy account, then they'll need to exchange the card at the store.
I apologize again for the inconvenience and please keep me in the loop on how it goes at the store.

Gamers Club Unlocked - Not showing up as activated

I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card. The 20% discount was applied to everything in my order. The card itself came directly to my house a couple of days later. I took the card to my local Best Buy store to have it activated. Like many others on this message board, the cashiers were confused and had to call over a manager. They apparently activated it, but it then charged me $30 again...they processed that as a store discount. The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit. They did ask me for My Best Buy membership information so I figured it was all set. That was on August 1st. I still can't see the card on my online account. I am looking to preorder several other games, but won't until this problem is resolved. I requested help via email and was just directed to call an 800 number. Any help would be appreciated. I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store. I figured it was working when the discount was applied to my online order. Thanks in advance for the help. rumrunner25

Hello rumrunner25,
There seems to be an issue with the stores process and how it's communicated. I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.
The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior. We never want our customers to feel this way.
It does appear that you were given the wrong card. I'd advise you to return to the store and have them attempt to activate it again. Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.
If they're unable to active your current card, then they'll need to exchange it. Please note that the card shouldn't have "Gifting" on it or on your purchase receipt. If it does, then this is the wrong card.
I'm sorry again for all the trouble and please keep me the loop on how it goes. I look forward to hearing from you.

Gamers Club Unlocked not added to purchase of PS4

I purchased a ps4 last week, preordered destiny, and bought infamous second son. This week I see that infamous is 20 dollars cheaper and now with every ps4 purchase you get gamers club unlocked for free. So as awesome as this is I went into best buy to have them return the purchase and re ring it back up. I got Second son for 40 dollars but then noticed on the reciept when I got home that the gamers club sku was the 3312234 which appears to be the free gamers club. I asked the cashier at the counter and she assured me this was the only option she had to scan. i even looked around the store for a gamers club unlocked card or something to give to her. There was not anything around the registers or anywhere in the gaming department. So I agreed with her that it must have worked. Now that I am home and reading the forums I have a feeling that i have the free account and not the gamers club unlocked like i should have gotten. I really do not want to go back to the store as they will have to return it a third time. Is there any way to rectify this? I have called best buy corporate and been hung up on three times and finally someone gave me the number 18006783643 which is out of service. I want this to apply asap so i can apply to my destiny preorder tomorrow. Thanks.
Solved!
Go to Solution.

Hey jeffman1452,
I just wanted to jump in here quick and thank you for purchasing your PS4 at Best Buy! While it’s unfortunate to hear of your initial experience with the free Gamers Club Unlocked (GCU) promotion, I’m very happy to hear that you were able to get it resolved. A little bit of savings certainly doesn’t hurt either!
Using your email address on file for the forums, I’ve located the new receipt for your purchase. I wanted to look into this to determine which store it was that you visited. I’ve documented your concerns here at the Best Buy Corporate Campus and I will be making them visible to the leadership team at that Best Buy location. Our associates should be privy to our current promotions and I apologize as it seems that may not have been the case for you.
Thanks for posting and please let us know if you needed any further assistance!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Renewal not Working

I recently renewed my Gamers Club Unlocked and have been trouble getting my additional two years added to my current experation date. I've called best buy multiple times (3-4 times within the past 3 weeks) and have been told to wait 24-72hrs to see changes made. Instead of getting two years added to my experation date I got 2 years subtracted to my date. My orginall expiration date was 2017 and now its listed as 2015 with my renewal it should be 2019. Any one else have any trouble with their renewal processes? So far it seems like I spent $60 dollars for nothing as I'm not getting any changes made to my account.

Hello kittymeow,
Thank you for your continued interest in Gamers Club Unlocked (GCU)! There’s no better time to renew your benefits than when Best Buy puts GCU on promotion and I’m happy to hear you were able to take advantage of our recent GCU pricing. However, I do apologize as it sounds like there may be some confusion around when your benefits should expire and the dates that are currently reflecting in regards to the expiration.
enuf has hit the nail on the head here. Your GCU expiration date reflecting incorrectly is a known issue and our My Best Buy team has been working to resolve this. To further mirror what enuf said, the GCU expiration dates reflecting incorrectly should be resolved well before your benefits would ever expire, so please don’t let it be too much of a cause for concern!
I appreciate you sharing your feedback and with us here on the forums. If you have any further questions or concerns, please don’t hesitate to let us know.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Not Showing Up Online

I activated my Gamers Club Unlocked membership in store on Sunday, and now when I try to use it online the discount doesn't show up.
I thought all of my stuff was linked properly, but perhaps that's not the case. Any and all help would be appreciated. Let me know what more information you need!
Thanks!

Hello elindvall,
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page. Please make sure that your account information is updated. If you're still having troubles with your Gamers Club Unlocked membership, then you may want to return to the store.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Did not receive gamers club unlocked welcome email and not appearing in account

I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?

Hi mchristy,
I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
How To Register Your My Best Buy™ Account
Welcome to the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

[Petition] Gamers Club Unlocked 20% off not on digital purchases.

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