Pgms requiring Adobe AIR won't work. Update download fails.

Several programs requiring Adobe AIR have stopped working and a new one I downloaded fails to install. The AIR installer says I'm rummimg ver. 3.8.0.870 trying to load ver. 15.0.0.356. CPU is a Dell XPS running
Windows 8.1.  Any suggestions would be appreciated.

Please refer to this link for more information:How do I fix error message "installer file is damaged"?
This can happen when the installer's certificate has expired and there's no time stamp in the signatures.xml file.  Using the link above, please verify if the .air file has the right information and report back here.  I see the time stamp in my install but I still get the same error message.  I want to see if this problem is more widespread.

Similar Messages

  • Adobe air doesn't work with my software any more.

    Hi all, I have 2 pieces of software that require adobe air, and lately both have been getting intermittent, both fail at the same time and then both start working at the same time.
    I had the suggestion made by support forone that this is a problem with adobe air, and as both require it, and both fail or work at the same time, this seems reasonable.
    I have uninstalled it and reinstalled it, no difference. They have also suggested I try it with a different user, and with a different user it works fine.
    Windows 7, it should be the latest version of air as I uninstalled and redownloaded and installed just a couple of days ago.
    The software that won't work is Market Samurai (cannot connect to google adwords) and Long Tail Pro (cannot connect to server).
    Any ideas anyone?
    Thanks
    Peter

    Just tried uninstalling and reinstalling again, same result.
    I've been looking around and found the suggestion to post the log in the forum, so here it is:
    [2013-06-06:12:52:35] Unpackaging file:///C:/Users/User/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23Applic ationUpdater/update.air to C:\Users\User\AppData\Local\Temp\flaD4D.tmp
    [2013-06-06:12:52:36] Application signature verified
    [2013-06-06:12:52:36] Unpackaging/validation complete
    [2013-06-06:12:52:36] Converting unpackaged application to a native installation package in C:\Users\User\AppData\Local\Temp\flaE67.tmp
    [2013-06-06:12:52:37] Native installation package creation succeeded
    [2013-06-06:12:52:37] Starting silent app update of c:\program files. Updating from com.longtailpro.LongTailPro version 2.2.2 to com.longtailpro.LongTailPro version 2.2.3 using the source file at file:///C:/Users/User/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23Applic ationUpdater/update.air
    [2013-06-06:12:52:37] Installing msi at C:\Users\User\AppData\Local\Temp\flaE67.tmp\setup.msi with guid {3FF14E79-D191-C788-6390-9FC9B7677C30}
    [2013-06-06:12:52:50] Application Installer end with exit code 0
    [2013-06-06:12:52:50] Elevated install completed
    [2013-06-06:12:52:51] Launching subprocess with commandline c:\program files\LongTailPro\LongTailPro.exe
    [2013-06-06:12:52:55] Application Installer end with exit code 0
    [2013-06-06:15:02:32] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-06-06:15:02:32] Commandline is: "C:\Downloads\Long Tail Pro\LongTailProTrial\LongTailPro2.2.2.air"
    [2013-06-06:15:02:32] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-06-06:15:02:34] Unpackaging file:///C:/Downloads/Long%20Tail%20Pro/LongTailProTrial/LongTailPro2.2.2.air to C:\Users\User\AppData\Local\Temp\flaBD9.tmp
    [2013-06-06:15:02:35] Application signature verified
    [2013-06-06:15:02:35] Unpackaging/validation complete
    [2013-06-06:15:02:35] Installed app (com.longtailpro.LongTailPro) located at C:\program files\LongTailPro\LongTailPro.exe
    [2013-06-06:15:02:41] Cancel request received
    [2013-06-06:15:02:41] Application Installer end with exit code 6
    [2013-06-08:15:50:39] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-06-08:15:50:39] Commandline is: -stdio \\.\pipe\AIR_7324_0 -runtime "c:\Program Files\Common Files" -update -silent -logToStdout "c:\program files\longtailpro\longtailpro.exe" file:///C:/Users/Jayden/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23Appl icationUpdater/update.air 2.2.5
    [2013-06-08:15:50:39] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-06-08:15:50:39] Installed app (com.longtailpro.LongTailPro) located at c:\program files\longtailpro\longtailpro.exe
    [2013-06-08:15:50:39] Unpackaging file:///C:/Users/Jayden/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23Appl icationUpdater/update.air to C:\Users\User\AppData\Local\Temp\flaF2D6.tmp
    [2013-06-08:15:50:39] Application signature verified
    [2013-06-08:15:50:39] Unpackaging/validation complete
    [2013-06-08:15:50:39] Converting unpackaged application to a native installation package in C:\Users\User\AppData\Local\Temp\flaF3E0.tmp
    [2013-06-08:15:50:40] Native installation package creation succeeded
    [2013-06-08:15:50:40] Starting silent app update of c:\program files. Updating from com.longtailpro.LongTailPro version 2.2.3 to com.longtailpro.LongTailPro version 2.2.5 using the source file at file:///C:/Users/Jayden/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23Appl icationUpdater/update.air
    [2013-06-08:15:50:40] Installing msi at C:\Users\User\AppData\Local\Temp\flaF3E0.tmp\setup.msi with guid {93646873-59F2-EBAE-D35F-E8AD1C3C162D}
    [2013-06-08:15:50:51] Application Installer end with exit code 0
    [2013-06-08:16:09:52] Runtime Installer begin with version 3.7.0.1860 on Windows Vista x86
    [2013-06-08:16:09:52] Commandline is:
    [2013-06-08:16:09:52] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-06-08:16:09:59] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2013-06-08:16:10:00] Runtime Installer end with exit code 0
    [2013-06-08:16:10:00] Runtime Installer begin with version 3.7.0.1860 on Windows Vista x86
    [2013-06-08:16:10:00] Commandline is: -installupdatecheck
    [2013-06-08:16:10:00] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-06-08:16:10:02] Performing pingback request
    [2013-06-08:16:10:03] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
    [2013-06-08:16:10:03] Runtime Installer end with exit code 0
    [2013-06-09:14:40:29] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-06-09:14:40:29] Commandline is: -arp:uninstall
    [2013-06-09:14:40:29] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-06-09:14:40:38] Runtime Installer end with exit code 6
    [2013-06-09:14:42:08] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-06-09:14:42:08] Commandline is: -arp:uninstall
    [2013-06-09:14:42:08] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-06-09:14:42:17] Relaunching with elevation
    [2013-06-09:14:42:17] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2013-06-09:14:42:17] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-06-09:14:42:17] Commandline is: -stdio \\.\pipe\AIR_5764_0 -eu
    [2013-06-09:14:42:17] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-06-09:14:42:17] Starting runtime uninstall. Uninstalling runtime version 3.7.0.1860
    [2013-06-09:14:42:17] Reinstalling c:\Program Files\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2013-06-09:14:42:23] Uninstalling product with GUID {A0087DDE-69D0-11E2-AD57-43CA6188709B}
    [2013-06-09:14:42:25] Runtime Installer end with exit code 0
    [2013-06-09:14:42:25] Elevated install completed
    [2013-06-09:14:42:25] Runtime Installer end with exit code 0
    [2013-06-09:14:49:46] Runtime Installer begin with version 3.7.0.1860 on Windows Vista x86
    [2013-06-09:14:49:46] Commandline is:
    [2013-06-09:14:49:46] No installed runtime detected
    [2013-06-09:14:49:49] Relaunching with elevation
    [2013-06-09:14:49:49] Launching subprocess with commandline c:\users\user\appdata\local\temp\air642e.tmp\adobe air installer.exe -ei
    [2013-06-09:14:49:52] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-06-09:14:49:52] Commandline is: -stdio \\.\pipe\AIR_6344_0 -ei
    [2013-06-09:14:49:52] No installed runtime detected
    [2013-06-09:14:49:52] Starting silent runtime install. Installing runtime version 3.7.0.1860
    [2013-06-09:14:49:52] Installing msi at c:\users\user\appdata\local\temp\air642e.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
    [2013-06-09:14:49:59] Runtime Installer end with exit code 0
    [2013-06-09:14:49:59] Elevated install completed
    [2013-06-09:14:50:03] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2013-06-09:14:50:03] Runtime Installer end with exit code 0
    [2013-06-09:14:50:04] Runtime Installer begin with version 3.7.0.1860 on Windows Vista x86
    [2013-06-09:14:50:04] Commandline is: -installupdatecheck
    [2013-06-09:14:50:04] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-06-09:14:50:05] Performing pingback request
    [2013-06-09:14:50:05] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
    [2013-06-09:14:50:05] Runtime Installer end with exit code 0

  • Installation problem any program that requires Adobe Air

    Installation problem
    I just purchased a new HP Pavilion Laptop running windows 8
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    The applcation could not be installed because the installer file is damaged.  Try obtaining a new installer  file for the applciation author"
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    Very frustrating problem, any help or direction is appreciated

    I have a similar problem and a possible workaround. Take a look at my reply: Installing air applications returns error

  • Adobe AIR won't install - Windows 7 Ultimate x64

    "Sorry, an error has occurred.
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    Adobe AIR came with the HTC Sync program for my phone, which appears to have dependencies on it where it won't completely work without it.
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    I would like to say thanks to artrose54 and to playswithtech for their thoughtful responses to my problem. I finally figured out which number I was to delete, and then, having made a copy of the number in notepad, deleted it. Upon a restart to my computer I then was able to download adobe air 2.7. I found that I still could not download the shutterfly express uploader, however; so I applied the same approach. I went looking for the number in the registry that corresponded to the uploader. I deleted it; restarted the computer; returned to shutterfly; and then was able to download the express uploader. I am sure I will find other uses for Adobe Air in the future.
    From: artrose54 <[email protected]>
    To: Sandra Buchin <[email protected]>
    Sent: Sunday, June 26, 2011 12:37 PM
    Subject: Re: Adobe AIR won't install - Windows 7 Ultimate x64
    Hi everyone,
    Here is the fix that worked for me,
    You need to go to start run and type in regedit
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  • Adobe Air won't install on android device.

    Just got a android phone to develop air apps on and guess what, the Adobe Air won't load.
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    I found this minimun specs:
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    There might be 50 manufacturers world wide making android devices.
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    I don't mind needing top of the line specs, that's OK makes sense, But not being able to sell an app
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    All manufacturers should have a top of the line device that meets the minimun spec.
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    Sorry for the rant,
    want to buy a phone. Mint!

  • I just loaded Yosemite on my Mac and now adobe flash won't work in Safari  8.0.4 .  Does anyone have a solution ?

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  • Adobe air won't load, on macbook pro

    I have an early 2011 Macbook pro, all was well till I tried to download latest Mac User on Zinio reader. This worked when I reopened zinio to read it
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    I'm assuming you have one of the MBP's with a discrete GPU? If so, there is a known issue with Adobe Air and MBPs with discrete GPUs. In order to get Air-related things to run without crashing, you must go to:
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  • Adobe air  won't load

    I need to see if someone can help. I believe I have adobe air through photoshop 7, however it will not load. I get a message saying that there was an error, and to try installing it again. The error message I get is Error# 2032. I no longer can find my photoshop cd and can't find a link to download Adobe Air. Any help would  be appreciated. Thanks.

    I'm assuming you have one of the MBP's with a discrete GPU? If so, there is a known issue with Adobe Air and MBPs with discrete GPUs. In order to get Air-related things to run without crashing, you must go to:
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  • Adobe Air Application only works using Super Administrator account on Windows XP

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    Your help will greatly apprciated

    Your help me, I iwill greatly apprciated
    HELP MALAYSIA
    Date: Thu, 21 Oct 2010 20:54:19 -0600
    From: [email protected]
    To: [email protected]
    Subject: Adobe Air Application only works using Super Administrator account on Windows XP
    Good day
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    Your help will greatly apprciated
    >

  • Adobe Reader won't work

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    Hi again
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    Linux® by
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