Phone 6822 connected but operations fail

My Nokia PC Suite browser shows my phone (6822) is connected but when I try to transfer files I get an "operation failed" message.  What can I do to correct this? 

Hi @rstann,
Welcome to the HP Forums!
I see that you are having trouble setting up the fax with your HP Officejet 6830 printer. I am happy to help!
Please take a look through this guide, Sending and Receiving Faxes with the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer S.... In the frequently asked questions portion, under I can't send or receive faxes. What should I do? It states:
Step one: Check the physical connections
Disconnect the telephone cord from the printer and phone jack, and then examine the connector on the end of the cord. Make sure that the cord has only two wires. If you see four wires, replace the cord with one containing only two wires.
Figure : Example of a two-wire connector
Figure : Example of a four-wire connector
Hope this clears things up for you, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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