Phone and Broadband drops out at exactly the same ...

At exactly 9.49am and 15.10 every day our phones go off for a few seconds and our broadband resets itself, if we are on the phone the other person is cut off!
So far we have had five engineer visits and including a RANE engineer and nobody has a clue why this is happening.
BT have even fitted a filter to our master socket and had an engineer monitor it in Manchester! ( we are in somerset) Still no clues.
This originally started as a broadband speed problem after moving to BT (which has now been fixed)!
Has anyone experienced this ? What was the solution ?
Helllllpppppppppppppppppppppppppppppp

Hi adg080470,
If you can fill out the contact us form in the "about me" section of my profile, we can take a look at it for you.
Cheers,
Chris
BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Phone and Broadband Drops out at same times every ...

    At exactly 9.49am and 15.10 every day our phones go off for a few seconds and our broadband resets itself, if we are on the phone the other person is cut off!
    So far we have had five engineer visits and including a RANE engineer and nobody has a clue why this is happening.
    BT have even fitted a filter to our master socket and had an engineer monitor it in Manchester! ( we are in somerset) Still no clues.
    This originally started as a broadband speed problem after moving to BT (which has now been fixed)!
    Has anyone experienced this ? What was the solution ?
    Helllllpppppppppppppppppppppppppppppp

    Hi adg080470,
    If you can fill out the contact us form in the "about me" section of my profile, we can take a look at it for you.
    Cheers,
    Chris
    BT Moderator Team.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Is the new iPad and iPod touch 5g have exactly the same iSight camera. because i heard read a lot in the apple site about the new iPad camera but the description for the new iPod touch is not so good IN TERMS OF CAMERA. so please help me

    is the new iPad and iPod touch 5g have exactly the same iSight camera. because i heard read a lot in the apple site about the new iPad camera but the description for the new iPod touch is not so good IN TERMS OF CAMERA. so please help me. coz i want to know is ipod touch 5g giving the new ipads like high clarity mages

    The ipod touch 5g and the new ipoad both have 5-mega pixal cameras.

  • My I Phone 4 keeps putting me on hold or mute or hanging up on me from my face touching the screen. returned one phone and now my replacement is doing the same thing. this is crazy. my iphone 3 didn't do this!

    My I Phone 4 keeps putting me on hold or mute or hanging up on me from my face touching the screen. returned one phone and now my replacement is doing the same thing. this is crazy. my iphone 3 didn't do this! the screen is suppose to turn black when it is near my ear so that you can not do this and then turn on again when you pull it away. This phone is not doing this. 

    Are you using a case around your phone? If yes, did you make sure the proximity sensor is not covered?
    Try without the cover to make sure the sensor is working.
    A protection film on your screen can also cover the sensor and result in a dysfunction of the sensor.

  • Phone and my husbands iphone ring at the same time when only one of us is being called. How can I stop this from happening?

    Both my iphone and my husbands iphone ring at the same time when only one of us is being called. How can I stop this from happening?

    This post has already been answered. Why are you plugging your own site with an answer that has already been given? Not to mention that the information you are handing out is incorrect. There is no bug, there is no patch, and no one needs to delete any email addresses. If you take the time to read the posts with the correct answers, you will see that the solution is totally different than the erroneous one you have posted.
    GB

  • After restoring my phone and putting music back on it, the same music takes up much more memory

    I  recently had to restore my phone.  I started to put the music back on it, and the files are  taking up much more memory storage than before.  It is the same music, though not as much as before, because it wont fit.

    Hi miriamh!
    I have an article here that addresses syncing with iTunes. This article can help you understand the syncing process a little more, and can be found here:
    iOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    You may want to check to make sure you are syncing the exact same amount of music as before. You can also utilize one of the options for syncing that would downgrade higher bitrate format songs to a lower bitrate so that they take up less space on your phone. That option is visible here:
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • I have an I-phone and an I pad, both using the same I-cloud account.

    I have an I- phone and an I pad with the same I cloud account on both
    If I delete the account from the I pad - am I just deleting it from the I pad
    or will it delete my I-cloud account in general and not work on my I - phone

    Hi printer Mike!
    I have a link here that can explain to you about iCloud and turning off features of iCloud:
    Change iCloud feature settings - iCloud Help
    http://help.apple.com/icloud/#/mmb1de40d9
    When you turn off an iCloud feature on a device, your up-to-date iCloud information for that feature is no longer available on it. In many cases when you turn off a feature, you’re asked whether you want your device to keep a copy of your information stored in iCloud for that feature. You don’t need to keep a copy if you have other devices set up for the same feature, because your information is still available on them. For example, if your iPhone and iPad both have Contacts turned on, you can turn off Contacts on your iPad without keeping a copy of your iCloud contacts on it, and still access those contacts on your iPhone. If you turn Contacts on again on your iPad, your latest contact information reappears on it automatically.
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • How do I set up my phone and iPad to recive messages at the same time?

    I would like my messages to come to both my iPad and my iPhone when someone text me.

    Welcome to the Apple Support Communities
    To set up Messages to receive the same messages on your iPhone and iPad, on both devices, open Settings > Messages > Send & Receive, and only leave ticked one of your email address or phone numbers. You have to tick the email address or phone number where you are receiving your messages now, so the messages you receive will appear on both iPad and iPhone

  • Is there a difference between usa and uk apple tv in terms of Pal and ntsc or they both exactly the same ?

    My mate just brought me back an apple TV 3 from America and I have plugged it into my pal projector but the colours look a bit weird, I wanted to know if im imagining it or is there a difference between the USA and UK apple TV. does one have pal and one have ntsc? if so how do I change the USA one to pal ?

    Winston Churchill wrote:
    I'm not sure what you are trying to tell us, there are no PAL and NTSC settings on the Apple TV, only 50/60 Hz and that has nothing to do with colour.
    I thought the OP was asking WHAT the difference between PAL & NTSC is, that is why I posted the links I did.
    Maybe I misunderstood the question.

  • Using the phone makes my broadband drop out

    Hi
    Ever since BT have done some work at the exchange, I am experiencing problems with my broadband dropping out when the phone is used.
    I have reset the hub and I have a filter on the phone line as it enters the house.
    Has anyone any more ideas I can try?
    Thanks

    if you have changed the filter and moved the phone if dect further away from hub - does broadband drop on incoming or outgoing calls or both?
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • My iphone is broken and i am getting a new one sent out. How do i get everything from my old phone copied to the new one so its exactly the same??

    My iphone is broken and i am getting a new one sent out. How do i get everything from my old phone copied to the new one so its exactly the same??

    As long as they are already ticked in your iTunes then yes. Just to check do a sync and as long as everything stays the same you are good to go.

  • Downloading and installing the iOS5.0.1 Following problems occured: with my iPhone 4s: Phone calls are dropping out in UAE, how to solve the problem?

    Downloading and installing the iOS5.0.1 Following problems occured: with my iPhone 4s: Phone calls are dropping out in UAE, how to solve the problem?

    You're not speaking to Apple on in this forum, nor will someone from Apple see this post.   We are just users like you and I.
    Have you tried to restore or reset your phone?
    Or contact your carrier in re: to your sim card

  • HT4623 I am trying to update my i-phone 4 with IOS 7.1.1 it has twice got 400mB in to the 1.3GB update and then dropped out with an "error has occured" message.....any ideas?

    I-phone 4........I am being auto-prompted to update my IOS from 7.1 to 7.1.1. Each time I try to do that on i-tunes it gets to about 400Mb of the 1.3Mb file and then drops out with an "error has occured" message. I have 5Gb free space on the phone. I have tried to do that wirelessly also and it says "an error has occured while checking for a software update"........does anyone have any ideas?....thanx

    Dear Jody..jone5
    Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
    Goodluck
    Atousa

  • Noise on phone line and broadband cutting out when...

    Hi, I have been experiencing a problem with my broadband dropping out when the phone is in use. I have also had a very crackly/noisy line whilst using the phone.
    After reading various problems on these forums (some sound similar) I wanted to see if anyone else could help as I’m still unsure what to do next. I haven’t really had much help out of BT except for them sending out a new Hub (V3) saying that it should fix the problem. It did not fix it and I have since had a few more conversations, which have resulted each time in BT saying that there is no fault on the line, and it will be £130 minimum call out for any further action.
    I have done everything I can think of in the house to see if the problem was to do with my household wiring including replacing the wiring for my extension. The filters have all been replaced and I have also used the quiet line facility and there is still noise on the line and the broadband still drops out when the phone is used.
    At the moment I really have no clue what to do next so thought if I post up my ADSL line status results that maybe someone would see a problem or maybe have a thought on what to try next as I don't really want to be paying £130.
    My set up is BT HomeHub 3 (option 3) with a BT Vison Box. The problem with the broadband dropping out seems to have started around the time I was notified by email that there was an upgrade on the network completion that was on the 24th June.
    Any help would be very much appreciated as this is understandably getting a very tiresome. Cheers in advance.
    My ADSL line status:
    Connection Information
    Line state:
    Connected
    Data Transmitted/Received (GB):
    4.3 / 4.3
    Downstream:
    4.438 Mbps
    Upstream:
    1.129 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    13.2 dB / 5.9 dB
    Line attenuation (Down/Up):
    25.3 dB / 14.5 dB
    Output power (Down/Up):
    18.3 dBm / 12.6 dBm
    FEC Events (Down/Up):
    0 / 229
    CRC Events (Down/Up):
    0 / 85
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 7
    Error Seconds (Local/Remote):
    60 / 25

    One thing to add, are you sure on how they phrased the info regarding to the £130 charge. That should only really be applied if it is YOUR equipment that is at fault (and on some occassions if you have damaged the external line).
    I have what sounds to be a much more intermittent issue than yours, the vast bulk of my visits have resulting in the engineer not finding an issue (occassionally they do but then seem to lose that info before the next one) and I have never been charged since there is no issue with my equipment and the effect on the broadband can be seen via BT's own logging (ie speed reductions etc).
    There has been some reports that sound like inappropriate charging but really you have an obvious line issue and even if intermittent should not be chaged providing you have confirmed it is an external cause.
    If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

  • Broadband drops out & noisy phone lines.

    Hi,
    Not sure whether this needs to be posted here or in the phone section as both areas are effected. 
    My property is pretty old and the internal phone sockets/wiring is also quite dated. I've always had issues with my phone lines being very noisy to the point where i have simply done away with having a house phone (not ideal). 
    I use my internet for many hours every day - its an essential part of my life and income. I had a new internal socket fitted about 2 or 3 years back exclusively for my internet use to help improve the connection which had been fine until recently. 
    I had new windows fitted which required the socket to be moved & ever since then my connection has been unreliable and drops out.
    Ive reported the fault on the line earlier today and am waiting to hear back off BT but thought i'd post here in the mean time. 
    I use a Belkin router and have spoken to them but they were unable to help. After running a few tests they said it was most likel a phone line fault. I have also tried a different router and experienced exactly the same issues. 
    How do i go about identifying the fault & getting it fixed? With it likely being an internal fault, is it likely to cost me money? What are the terms & conditions with this type of problem?
    Also, how would i go about getting new sockets installed in my house so i could get a working house phone? How much is this likely to cost?
    Thanks for any advice. 

    was the new socket you had fitted like this    if so any extension sockets in your home should be connected to the back of the bottom half of the socket NTE5.  It may be that moving the socket has moved some of the wires and they are loose.
    BT are responsible for the wiring up to the first socket in your where the cable comes in from outside.  if the problem is found to be your internal wiring after the master socket then you will be charged at least £130
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Maybe you are looking for