Phone and Internet not working after switch to Fibre

Hello
I got a text saying my switch from regular to Fibre was complete today at 4pm but it's not 11pm and my phone is not working nor my internet
Is this normal ? I understand the connection will be temporarily stopped for the Internet but the phone too ? Sorry if the answers are on the forum but I'm just a tad confused at the minute

It can officially take until midnight for the switchover to happen, so there is a chance you may still get the services tonight.
However, there is also the chance that Openreach have messed it up. Essentially, if you've still got nothing in the morning, contact Sky and report it.
https://contactus.sky.com/uk

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WonderWoofy wrote:
I wouldn't necessarily call this [SOLVED]. At best I would probably mention that you found a workaround. The addition of '(downgrade)' likely makes it fine, but just FYI for future threads. There are two reasons for this. One, others who find this thread are likely to dig into it thinking there is a real solution, and two, if you mark it as [Solved] it might generate less attention, lessening the chances of you actually being helped to a real solution.
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Phone and Internet not working after switch to Fibre

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