Phone and SD card storage is not available when co...

When I am connecting my Nokia Lumia 820 with Windows 7 Operating system, it is not showing the storage (Phone and SD card). But Windows Phone icon is there when I am double clicking the icon inside everything is empty. 
I have discussed with the Nokia Care person they are telling that software update is required. But I bought this phonr before 2 months.
Do I need to change anything in the setting??
Any help is appriciated!!!

I use Windows 7 and all I do is connect via USB, icon appears on tool bar at bottom, click and screen says option to sync photos and video or look in folders, choose to look in folders then drives icons should appear, click on them and you have options of folders for, photos, music, documents etc. Click on theses and you can see filled on phone and can drag and drop on and off computer or phone.
Good luck
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