"..phone_app (57) not responding" on both my and my daughters Verizon 9630 for the last 2 months!
Help - our Verizon Blackberries lock up several times a day starting 2 months ago - both on my 9630 in Seattle and my daughters 9630 in Denver. Both started at the same time.
The error is usually that the hourglass spins for a while, then the phone hangs for several minutes then comes a black window with the message "Uncaught exception: Application net_rim_bb_phone_app (57) is not responding; process terminated" (then the phone comes back) or an all white screen with "App Error S23 - Reset" (then the phone reboots) - and since it was on both phones at almost the same time we know it is related to a "BB software update issue".
Stores in CO and WA have told us both that this is a known issue and we should replace our phones! The suggestion to delete a bunch of emails doesn't solve the problem. We've tried the latest update patiently for 2 months - and we haven't loaded any apps except Google maps - but it keeps locing up several times a day!
Our 2 year plans are out in August but didn't want to buy new onesand we need our phones! HELP!
Install the OS again.
See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
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