Phone BRICKED after OS UPDATE 10.3.1

ive been with bb for i dont even know how many years.. and have always supported and told pepople how i love my bb ...
however im about done with it now
after updating to the new forced update via rogers... my phone ran out of battery and now its dead and wont "charge"
talked to rogers they said they have tickets sent to bb regarding this issue as its not uncommon.
i have tried 100 differnt things online and wasted my whole day fiddeling with my phone instead of with my kid
its getting annoying and sick of the fact that BB has NO COSTUMER SERVICE number you can contact.
even on these forums people are replying no ACTUAL BB employee is helping... just randomes who like i have (or i should say had) some interest in helping others with bb devices.
my phone does not turn on
it keeps looping off and on
the furthest it gets is to the loading operating system then it restarts at about the 80% mark
i did the update it stalled half way.
after it stalling for two hours at the same percentage i rebooted
"update failed"
redid update...
"update failed"
rebooted ...redid update...
"update successfull"
worked fine untill yesterday when it $hit the bed

Hello,
From the beginning of your post, I thought there was no hope...but your later words provided hope, but first some clarifications.
john_scooter wrote:
after updating to the new forced update via rogers.
Actually, the user has control over this. Unfortunately, the default setting is to allow the carrier to push the update out without asking the user. But, the user has always had the ability to turn that off, but of course must have done so.
john_scooter wrote:
my phone ran out of battery and now its dead and wont "charge"talked to rogers they said they have tickets sent to bb regarding this issue as its not uncommon.
This is what we understand also, but more with the Z30...I do not recall this affecting the Z10. However, it is your subsequent words, somewhat contradicting this report, that gave me more hope for your situation.
john_scooter wrote:
i have tried 100 differnt things
It is a shame you could not provide all details of what you have already tried...I do so hate to risk wasting your time further by providing you with accidentally redundant advice.
john_scooter wrote:
sick of the fact that BB has NO COSTUMER SERVICE number you can contact.
No news here...such is as it has always been. Refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
While you may be "sick of" it, do understand that in actuality everyone involved is contractually constrained to that support model...including you, for you entered into a contract when you purchased your device and/or subscribed to services from a carrier.
john_scooter wrote:
even on these forums people are replying no ACTUAL BB employee is helping... just randomes who like i have (or i should say had) some interest in helping others with bb devices.
Indeed, we volunteer here. And appreciate your appreciation of that fact.
john_scooter wrote:
my phone does not turn on
it keeps looping off and on
the furthest it gets is to the loading operating system then it restarts at about the 80% mark
i did the update it stalled half way.
after it stalling for two hours at the same percentage i rebooted
"update failed"
redid update...
"update failed"
rebooted ...redid update...
"update successfull"
worked fine untill yesterday when it $hit the bed
Given that difficult to understand description, I am guessing that you have NOT tried the AutoLoader method. I recommend you do so. You may also want to use the SIC MultiWipe tool to really try and cleanse your device to prepare it for an AutoLoader installation.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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jiggasta wrote:
Just like the title says. Did the initial update upon receiving my phone today. The update failed. The restore failed. Nothing I have found online to get the phone working has worked. I'd like to say good job apple and verizon for failing before the phone is even released to the general public.
But anyhow, what do I do now?
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I have nokia X6 8gb. Yesterday i decided to update its software by connecting it to pc via usb and ovi suite. Every thing worked perfectly and update started installing. Then after it finished. Phone turned off. I thought that it was usual as phone would need a restart after installation. I waited... Waited and then waited 15 minutes and it didnt turned on automatically. So i pressed the power button and phone just gave a vibration and did nothing else. No even the red/green light blinked when i pressed power button.
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Thanks for the response Wildman. At the time of my firmware update, I had only used ATK to manually kill some bloatware tasks. It wasn't set up to autokill anything. I hadn't done anything yet with Autokiller Memory Optimizer. Whether it might have been running in the background or not at the time of the update, I don't know. I'll definitely check out System Panel and thanks for the link to it.
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