Phone broken: factory reset has lost connection with icloud. Can you help?

I had a problem with my wi-fi.  It was a greyscale colour and would not let me sign on to wi-fi.  I took it to the shop and they said to do a factory re-set.  I did this but I cannot sign on to my icloud to retrieve my numbers and messages etc.  My wi-fi also still does not work.  I am very confused as I was just using wi-fi a few days ago with no problems. I also have been noticing the phone slowing down recently. When the battery gets to 20% and I go on my emails for example, it tends to just switch off, arghh! Can anyone help?

Apps are developed by almost anyone and are vetted and approved by BB. If the app crashes, contact the app vendor. None of the Apps I have loaded have shown any problems.
'The most recent OS' depends on your carrier releasing it. Rogers is still at 10.0.10.85
AOL? Really? Search this forum for email issues. Some service providers have not upgraded to the latest standards and have problems with Z10 emails.
I have never had a battery problem and I have had my Z10 since Day 1 in Canada. There were many reports of battery drain issues with the initial OS, but the last release seems to have fixed that.
If you have battery issues, but you also have Apps that 'crash' I would suggest removing the Apps you have installed and run the device without them for a while, see if your battery performance changes. Some apps run all the time and consume much power using location services etc.
Did you format the Flash card while installed in the device? I have a 32G card in mine and it is working fine. Perhaps try another card. Make sure you use one with a good speed rating.

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    0x96de0000 - 0x96df0fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
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