Phone call screen

Prior to the upgrade, when I placed my phone to my ear to talk, it would "turn off" the scree. When you moved the phone away from your face, the screen would come back on. Since the upgrade, the screen will not turn off, so the phone buttons (Hold, speaker etc.)stay active.
Is anyone else having this issue, and if has been corrected please help.

Here are the iPhone 3GS sensors that turn off the screen.
If you have a case covering them, they can't work properly.
If you don't have something covering them, try to reset your phone. Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.
If that doesn't help, you can try to restore your phone. http://support.apple.com/kb/HT1414
If it's still not working, make an appointment to have an Apple Genius look at your phone. http://www.apple.com/retail/geniusbar/

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    I can imagine it would be frustrating to have multiple devices with the same proximity issue, where the screen remains black while on a call. Take a look at the article linked below and try the suggestions provided, like testing the iPhone without a protective case.
    iPhone: Hardware troubleshooting
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    If the iPhone is in a protective case, remove it from the case.
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    Check the software/game settings
    *** Say 'Thanks' with Kudos ***

  • Today I get issues with thte device. When I in a phone call, the screen don't auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently.

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    Same issue already several weeks.
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    At all there is, I think, 4 threads in parallel about this issue at CB forums. One of the:
    ms.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/index5.html
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    I can't contact my operator - 3UK, because I bought my from on Amazon from Amazon. This phone not from operator - seller is Amazon.
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    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
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    Dear BB support, please, can you explain, how to resolve this issue?

  • How can I lock screen while in a phone call

    My earrings keep muting & hanging my phone calls up; is there a way that the screen can be locked during a call?

    If it's not locking automatically, there may be something wrong with your proximity sensor. Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? It can't hurt.
    You can also lock it by tapping the button on the top of the phone.

  • How to reject a Call when i phone's screen is off ??

    How to reject a Call when i phone's screen is off ??

    notyou wrote:
    The 7.1 update now includes this functionality on the lock screen.
    Never mind. I am incorrect. Sorry.

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