Phone call volume drops

This has occurred twice so far. Either at the beginning of an incomming or outgoing call, the ear piece volume drops to almost zero. Now it just happened in the middle of a call too. Only rebooting the phone resolves the problem. I'm wondering if this is something I should confront Apple with.

Hi,
Just purchased a 4 months old, like new, Lumia 1020.
Call volume is ridiculous.
I asked some acquaintances who also happen to have 1020 and they confirm the same - they all have problem with call volume being too low. Some of them started using bluetooth headset because Lumia's headset became unusable.
Some of them changed several Lumias under warranty, only for problem to reappear again after some time.
Soft reset, hard reset doesn't help. Signal is excellent. Protective mesh is clean. Blowing it doesn't help either.
Now, since I didn't know that this model has such a huge and elementary problem, I wonder what should I do, except get rid of it and make someone else miserable ?
You've put me in a bad position, Nokia...
Didn't expect this, very disappointed.
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