Phone can dial out but does not ring on incoming calls

We have a strange problem with a 7961G phone. It's configured the same as all of our other phones in CMM, but it can dial out but when dialing in the phone does not ring nor does the call appear to be routed to the phone. I called out from the phone to my cell and it displays the correct Caller ID information. Any ideas???

I would check the partition that the DN on the called phone is in and the CSS of the calling phone. These are the two fundamental principles that control when a phone can call another phone.
You might want to change the partition of the called DN to momentarily, to see that the calling phone can call it. All phones can call the partition unless there are explicit blocks put in place.

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Hi,
I hope someone can help or advise on my issue - see points 3 and 4.
1. Tested with 2 analogue phones - 1 phone definetley known to be working at a separate location - and a mobile phone.
2. All tests conducted twice - at master socket and internal test socket/ ALL other extensions& broadband line connections removed during testing.
3. Incoming calls do not ring on the analogue phones, but calls can be answered if analogue phone is picked up.
4. When hanging up on an incoming call, the analogue phones do not kill the open line. I have to terminate the call on the mobile as well.
5. Outgoing calls can be made and picked up by mobile with no issues.
6. Online BT Line Check reports no faults on the line.
7. Both analogue phones were checked to make sure they are not in silent mode.
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I had this problem recently - caused by a fault in the BT line box just outside the house.
3. If you ring your number from a mobile do you hear the phone ringing in the mobile? I my case there was just a short ring heard in the mobile and then silence - picking up analogue phone you could then talk to mobile.
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Hello Dracheskind,
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Hello lyngos,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/TS2802
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
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What a numpty! Yes of course you're right.
Couldn't find the answer when searching the forum but then came accross this.
Next dumb question coming up! :-(

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Phone can dial out but does not ring on incoming calls

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